R Harish
Urappakkam
Summary
Be a creative and active member in a professionally managed organization, where I can contribute to achieve the organizational as well as personal goals by utilizing and sharpening my skills.
With good understanding of the SCCM infrastructure including boundaries, site server role and parent child relationships in order to troubleshoot issues. An IT Infrastructure professional with 6 years of experience in Windows administration possessing sound knowledge in Windows 2000, 2003, 2008 and 2012 R2. Proficient in Desktop engineering with good knowledge in Windows 7. Familiar with service management tools such as BMC Remedy, Service now Control –M, BEM, QUALYS and Remote management tools such as Dame Ware, PC Anywhere and VNC. Well versed and good knowledge in ITIL based process.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Consultant
Transunion
Chennai
12.2018 - Current
- Strong knowledge on collection creation (including all rules direct, query, inclusion, exclusion)
- Intune license assignment based on the requirement
- Application/package onboarding into SCCM and testing and taking over till production deployment
- Patch management using SCCM for Microsoft Windows servers and workstation operating system and Microsoft office application 2016 and 2013 as well as third party applications (Adobe, Google chrome, Firefox etc.)
- Managing SCCM Infrastructure like management point and distribution point and other component
- Creation of task sequence for Operating system deployment
- Fetch LAPS password from intune ,useful for technicians in service desk and on field
- Perform cleanup of duplicate devices from intune with same serial number
- Perform migration of legacy store for business applications to new MS store application
- Managed drivers and created Operating System Deployment task sequences for new laptop models to the task sequence
- Hands on experience on Intune application creation, deployment
- Configure and patch deployment using Update rings approach in Intune in phase wise manner
- Creation of configuration profile, Group, compliance policy in Intune
- Mobile device Application management for Android and iOS
- Worked on vulnerabilities fix for windows Operating Systems, applications and Microsoft system components
- Strong ITIL operations like Incidents, Service requests, change management, Problem management
- Working on a ticket tool Service Now
- Skilled at preparing process documents and run books with proven efficiency.
Advance Support Specialist
AmecfosterWheeler
- Patch management of servers and end users estate along with troubleshooting
- Administered servers for client/agent installation
- Responsible for supporting: Windows XP/Windows 7/Windows 8 Operating system, Office 2007/2010//2013/O365, Windows Server, Active Directory management, antivirus products
- Installing all kinds of software’s request via sccm
- Responsible for supporting: Windows XP/Windows 7/Windows 8 Operating system, Office 2007/2010//2013/O365, Windows Server, Active Directory management, antivirus products
- Working closely with software/Hardware suppliers to resolve operational issues
- Worked with Network Security team to ensure proper SCCM ports where implemented
- Design and document Asset Intelligence, Software Inventory, and Hardware Inventory configuration for SCCM 2012 implementation.
Associate Prof: System Admin
CSC Pvt ltd
- Fixing operational issues and performing transfer/installation/un-installation of applications
- Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience
- Performed troubleshooting on machine clients when software failed to install on boxes
- Setup distribution server points
- Creating simple query based collections
- Install and troubleshoot Citrix and VMware issues
- Ensure timely closure of request
- Maintain healthy work relationship across teams to ensure smooth functioning of operations
- Coordinate with Queue manager for closure of incidents, alerts and requests within SLA
- Identify known issues and implement permanent fix
- Thereby implement continuous service improvement.
Assistant Engineer
3i InfoTech consultancy Pvt. Ltd
- Troubleshoot and resolve desktop issues, OS based error, Internet issues and network issues
- Manage desktop security policy such as boot password, disabling USB, Antivirus/patch update
- Maintain inventory for Desktops, Laptops, Printers and Scanners
- Perform vendor management handling various types of hardware issues such as Memory, HDD failures, CPU and Power issue in desktops, Laptops
- Manage and maintain KEDB – Known Error Database for various types of issue and solution provided.
Infrastructure Engineer
Mphasis
Chennai
03.2018 - 08.2018
- Generating compliance report for workstation patching
- Performing change order for patch implementation
- Remediating a non-compliance machine
- Knowledge of change management and incident management
- Perform root cause failure analysis using log files and reports
- Create and test SCCM 2012 automated applications for SCCM 2012 deployment
- Providing support to an users over the phone, Email and Chat support
- Troubleshoot and resolve desktop and network issues Part of Global service Desk (GSD) via Remedy
- Troubleshoot and resolve desktop and network issues
- Perform data recovery for users, based on approvals
- Maintain software license through Resource Allocation Management Systems (RAMS)
- Installation and configuration of VPN clients such as Cisco and Juniper.
Education
Diploma - Electronics and Communication Engineering
Shri Balaji Polytechnic
BE - Computer Science Engineering
Shri Andal Alagar College
Personal Information
- Passport Number: J5224021
- Father's Name: S.Raju
- Date of Birth: 09/28/86
- Marital Status: Married
Disclaimer
I am very much confident of my skills to work in a Team and I hereby declare, that all the above given Information are true to the best of my knowledge.
Timeline
Consultant
Transunion
12.2018 - Current
Infrastructure Engineer
Mphasis
03.2018 - 08.2018
Advance Support Specialist
AmecfosterWheeler
Associate Prof: System Admin
CSC Pvt ltd
Assistant Engineer
3i InfoTech consultancy Pvt. Ltd
Diploma - Electronics and Communication Engineering
Shri Balaji Polytechnic
BE - Computer Science Engineering
Shri Andal Alagar College
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