R. Krishnaraja
Chennai
Summary
Consultant Technology- Virtusa Consulting services Pvt. Ltd working for Citicorp Services India Pvt. Ltd.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Consultant Technology
Virtusa Consulting services Pvt. Ltd
10.2018 - Current
- Company Overview: Working for Citicorp Services India Pvt
- Ltd
- Currently working in Video KYC Project as L2 in Production support
- Using various tools such as Artifactory, Jenkins to build the package, RLM for deployment, CITISFT for download the package and Tectia client doing patch activity and checking logs in UAT, PROD environment
- Manage PROD, UAT app servers space monitoring
- Creating Change Request assign the task to the concern team and follow-up within the stipulated time
- Collect, analysis evaluate and report date in order to increase operational productivity
- Develop, implemental and facilitate process for data identification and Ensure all support service level agreements are met
- Well versed in working on priority to alerts ad incidents
- Maintain personal effectiveness, embracing challenging deadlines, change and complex problem solving, approaching tasks with motivational and commitment
- Providing productions support to commercial cards application
- We are using ITRS dashboard if we see any red alert need to inform L2
- Reports send daily basis status of job
- Providing end to end support to job status
- We are using Autosys tool need to check job status as well as change the status
- Participating weak end release activity
- Need to check load box on BAU time
- Working for Citicorp Services India Pvt
- Ltd
Desktop Support Engineer
Nityo Infotech Services Pvt. Ltd
06.2015 - 09.2018
- Company Overview: Currently working Client in Citicorp Services India Pvt
- Ltd
- To attend and close user problem tickets raised in Service Now and request tickets raise in Citi Marketplace
- Installing Security application (Point sec) for all Laptop’s as per the Citi process
- Coordinating external vendor for dispose old machines after wipe all old data’s using (wipe tool)
- Software licence management
- Responsible for Installation, Administration and troubleshooting real time problems of XP Professional /WIN 7 Enterprise/ WIN 8 and Supporting of 750 users
- Installation and troubleshooting of different application software on laptops
- Troubleshooting client side’s mail software’s like MS-OUTLOOK
- Responsible for asset management
- Monitoring all System’s and laptops through ADMAN tool
- Experience in Service Now ticketing system
- Domain addition, User administration, which involves creation of user IDs
- Password reset, setting up their environment and Printer configuration
- Configuring BlackBerry devices and coordinating with the service providers (Vodafone & Airtel)
- Troubleshooting virus infection issues on client pc
- Tracking calls and Monitoring SLA violations
- Periodic patch updating on Desktops and Laptops
- Vendor relations with several hardware and software vendors including IBM, HP, Lenovo etc
- Hardware and Software up gradation for all the Desktops & Laptops
- Installing OS on OVCM basis for all the desktops and laptops
- POINTSEC software installation for only Laptop
- Remotely troubleshooting user’s desktop and network related queries
- Solving customers request using RDP, VNC, etc
- Maintaining the SLA at 98 %
- Currently working Client in Citicorp Services India Pvt
- Ltd
Network Engineer
VDA Info Solutions Pvt. Ltd
10.2011 - 06.2015
Project Coordinator
CMS Info systems Ltd.
06.2008 - 09.2010
FMS Team Leader
CMS Computers Ltd.
10.2004 - 05.2008
- Company Overview: Deputed in Cognizant Technology Solutions
- Providing Solutions to User Desktop Calls logged in “REMEDY”- Global Service Desk customized call log software designed by Computer Associates for CTS
- Installing and Administrating Windows 2000, windows Xp and Windows 2003 servers
- Installation & configuring McAfee and managing their agent
- Maintaining a file server which is accessible by Network Solutions & System team across India
- Installations of various software from variety of vendors like Oracle, Microsoft, and IBM etc
- Installation & Configuring of Softwares based on the clients Requirements
- Coordinating with the Client-side Network people to arrange connectivity for the onsite-offshore model projects
- Configuration & troubleshooting of MS-Outlook for users
- Using Ghost images, SYSPREP for bunch installation
- Periodic update on Desktop’s with latest security patches
- Coordinating with the Exchange team for creating the Domain IDs
- Maintaining Desktop inventory
- Hardware Troubleshooting and Maintenance of systems Requirements of clients
- Deputed in Cognizant Technology Solutions
Education
M.Sc. - Information Technology
Annamalai University
M.A - Sociology
Annamalai University
Advanced Diploma - Computer Hardware Maintenance
SISI Guindy
ChennaiSkills
Installing & Configuring Domain Controllers
Certification
MCP, Microsoft Certified Professional Windows 2003 Server
Educational Proficiency
- M.Sc., Information Technology, Annamalai University, 06/01/06
- M.A., Sociology, Annamalai University, 12/01/04
- Advanced Diploma, Computer Hardware Maintenance, SISI Guindy, Chennai
Personal Information
- Father's Name: A. Ramachandran
- Date of Birth: 06/01/78
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Consultant Technology
Virtusa Consulting services Pvt. Ltd
10.2018 - Current
Desktop Support Engineer
Nityo Infotech Services Pvt. Ltd
06.2015 - 09.2018
Network Engineer
VDA Info Solutions Pvt. Ltd
10.2011 - 06.2015
Project Coordinator
CMS Info systems Ltd.
06.2008 - 09.2010
FMS Team Leader
CMS Computers Ltd.
10.2004 - 05.2008
M.Sc. - Information Technology
Annamalai University
M.A - Sociology
Annamalai University
Advanced Diploma - Computer Hardware Maintenance
SISI Guindy
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