R Nagaraju

identify problems with a bike
estimate the cost of repairs and give quotes
carry out a bike service and safety check
carry out repairs, maintenance tasks and replace parts
order bike parts and keep a log of stock
take bookings for repairs and process paperwork
liaise with suppliers and dealers
attend cycling events to provide repairs and technical support

• Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
• Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
• Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.

• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Streamlined processes by implementing efficient workflows and improving technician training programs.
• Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.