R Rajalakshmi
Chennai
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Multi-talented Senior Manager, well-versed, and highly effective at developing, executing, and directing key improvements to enable business enhancements and growth. Visionary leader with solid success in leading business operations toward growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER
ARUN EXCELLO URBAN INFRASTRUCTURE PRIVATE LIMITED
Chennai
05.2022 - Current
- Managed 25 members of Presales team by setting SOPs, goals and objectives, delegating tasks, and monitoring performance
- Integral part in setting up a dedicated quality and training team and created quality parameters and training modules which enhanced customer satisfaction surveys
- Handled 14 project sites and maintained average target of 60 bookings and 500 site visits month on month
- Leadership role in planning annual budgets for each department based on forecasted sales volumes
- Was responsible for creating & sustaining old and new channel partner signups, lead management, performance monitoring and reporting for 180 channel partners
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable new hires
- Created detailed reports and presentations on project progress for senior management reviews
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results by conducting events and meeting them
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics
- Resolved customer inquiries and complaints requiring management-level escalation
- Organized team activities and RNRs to build camaraderie and foster pleasant workplace culture
Business Development Manager – Corporate Sales
KGK JET INDIA LTD
07.2020 - 10.2021
- Managing Corporate Sales for south India
- Responsible for lead management system for my team
- Identified potential corporate clients through networking, market research, and lead generation
- Conduct regular account reviews to assess client satisfaction and identify further opportunities
- Relationship Manager for 20 plus corporate CAT A and CAT B companies
Corporate Manager – Sales and Events
Infinite Events
11.2011 - 02.2020
- Was an integral part of the organization right from its inception
- Created company brochure and conceptualized website and logo
- Conceptualized and created team building activities to improve staff and organizational learning needs
- Got Vendor Contract for Companies like HCL, BOSCH, HYUNDAI, INFOTRELLIS, DHL, KONE ELEVATORS, VLS LOGISTICS, INDO MIM and MURUGAPPA GROUPS
- Partnership Contracts signed for hotels like TAJ CONNEMARA, CROWN PLAZA, SAVERA, RADHA REGENT, GRAND BAY RESORTS AND SPA
- Target of 14 events per month achieved consecutively for the past 4 years
- Trained more than 500 lady associates of companies like Hanon Systems and Royal Enfield on Safety Measures and LifeStyle Management
- Managed Family day celebrations for UST global for consecutive 5 years and managed 1500 plus guests every year
- Managed Sales and Dealers Meet for Pharma and Logistics companies for consecutive 5 years
- Managed Themed Award Ceremony for WilliamsLea Tag for consecutive 3 Years
- Managed 5000 + guests for a Wedding for GRB Groups starting from picking guests from station, airports and several others meet points, booking venues, managing logistics from hotel to marriage hall and vice versa, catering, events, decoration, stall arrangements, guest management and gifts for employees
Account Manager
Royal Sundaram
06.2006 - 10.2011
- Awarded GOING EXTRA MILER within 6 months of joining date
- Created 20 Page Training Manual for OPEN MARKET SALES TEAM and FOS TEAM
- Traveled across India and trained Feet on Street sales team for Sundaram Finance, PNB
- Created call audit manual to enhance and monitor quality scores
- Initiated card payment mode with OTP and also identified a new vendor agency for collecting cheque payments from various locations
- Retained 69500 plus customers at 55% of contactable customer base and was recognized as best TEAM MANAGER
- Retained and achieved 30cr Plus GWP, which was 34 % growth from the last year and was awarded BEAVER AWARD
Technical Support Officer
INFOSYS Technologies BPO Services Limited
01.2005 - 02.2006
- Responsible to provide voice support and mail support to the British Telecom users and provide online resolutions, Worked as SME for 5 Member groups apart from managing individual roles
- Maintained my CSAT score at 95 % for the whole period
Technical Support Officer
Optimus Global Solutions
11.2002 - 12.2004
- Exceeded Small ticket personal loan target for AP NOIDA and Bangalore region by 17 % every quarter
- Created a Monthly E Newsletter concept inhouse to update daily updates on products, and also to establish team members other talents
Tele Caller
Prolease India Pvt Ltd
08.2000 - 10.2002
- Responsible for attaining daily, monthly, yearly targets by cross selling for Citibank Card Customers
- Lead Generation and following up on the same and sell with integrity and treat customers fairly
Education
B.COM -
CHELLAMMAL WOMENS COLLEGE
CHENNAISkills
- Business Performance Management
- Data Analysis
- Corporate Sales Strategist
- Cross-functional team leadership
- Cross-Functional Communication
- Influencing and negotiating
- Operations Planning
- Corporate Communications
- Sales channel analytics
- Database Development
- Customer Support & Servicing
- People Manager
- Insurance
- Customer Retention
- Quality & Training
Certification
- Master Class in MS Excel Pivot Tables
- Certification for Basics of Power BI
- Basic Soft skills Certification from Image Consulting
Languages
- ENGLISH
- TAMIL
- HINDI
- TELUGU
Personal Information
- Date of Birth: 01/28/81
- Marital Status: Married
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
SENIOR MANAGER
ARUN EXCELLO URBAN INFRASTRUCTURE PRIVATE LIMITED
05.2022 - Current
Business Development Manager – Corporate Sales
KGK JET INDIA LTD
07.2020 - 10.2021
Corporate Manager – Sales and Events
Infinite Events
11.2011 - 02.2020
Account Manager
Royal Sundaram
06.2006 - 10.2011
Technical Support Officer
INFOSYS Technologies BPO Services Limited
01.2005 - 02.2006
Technical Support Officer
Optimus Global Solutions
11.2002 - 12.2004
Tele Caller
Prolease India Pvt Ltd
08.2000 - 10.2002
B.COM -
CHELLAMMAL WOMENS COLLEGE
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