R. Rajalakshmi
Lead Business Consultant
Bangalore
Summary
A competent and versatile professional with 9+ years of experience in Business analysis, Project Management in Finance/Banking sectors and adaptable to other sectors. Active participant in eliciting, managing, documenting and recommending right solutions for business and functional requirements. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Lead Business Consultant
Virtusa Consulting Services
Bangalore
08.2021 - Current
- Technical Capabilities:
- Agile Management, Traditional method of Project management
- Worked as a Process expert in Banking Funds transfer processing/investigations
- Worked in process management team to implement change management, Process optimization and standardization, User/ Stakeholder Feedback & Survey
- Expert in creating MT103, MT202, MT199/299, MT191, MT192/292, MT304 swift instructions
- Good knowledge in EBA, Austraclear, Target, MEPS, CHATS, CHIPS and Fed Wire clearing systems used in different countries
- UAT testing of cash related products after new releases and versions
- Knowledge of treasury operations like funding, FX and leverage payments
- Reconciliations of nostro accounts – investigations of debit and credit exceptions
- Process Analysis, Finding the gaps, Process mitigation and preparation of report
- Process Document preparation and Business document preparations
- Expertise in products used with the job:
- MTS (Money transfer System) – Front end tool used to process MT103, MT202 MT210 and MT910 payment instructions
- Intellimatch – Tool used for reconciliation of nostro accounts
- Swift Alliance – Used to manually create MT199/299, MT103, MT202, MT999 and MT192/292 swift instructions
- Reflections – Used for reconciliation purpose
- CCM (Counterparty claim Management) – Used to create investigation cases and to send and receive swift messages/emails
- Amigo- Used to process transactions from Branch to till the backend process
- EPPM, JIRA, Azure Board and CPM – Project Management tool
- NGap – Tool used to process transaction from start to end (Created and implemented)
- My Roles and Responsibilities:
- Backoffice Operations: o Processing of cash and securities related payment instructions for Singapore, Australia and Hong Kong clients o UAT testing of Cash related systems and swift messages with clients and other banks o Complete knowledge of end-to-end process like Migrations of cash Account, Account opening and Client account setup for clients, corresponding branches and other financial institutions
- O Investigation of payments relating to securities, Forex and cash operations
- O Processing & investigations on behalf of treasury department located in respective branches
- O Reconciliation of nostro accounts for Singapore, Australia and Hong Kong branches
- O Payment order testing by sending swift messages to other banks and help in Test Key arrangement
- O Handled Team in different processing by analysing the capacity plan and to meet the team tasks as per SLA o Analyse credit limit of customers and advice clients/treasury regarding funding of accounts
- O Sending swift messages like MT199, 299, and 999 to external banks and to liaise with them regarding various queries and claims
- O Handling the projects end to end, reviewing BRD, Stakeholder meetings, Process analysis
- Optimisation of process
- Business Analyst: o Gathering and analysing the Business Requirements from Business stakeholders and preparing the Business Requirement Document o Coordinating with stakeholders to capture the complete requirement needed for
- Business improvement o Interacting with SMEs to find best solutions to the Business requirements o Applying Business analysis skills to study impact analysis and providing better solution to organization o Studying the existing process of organization’s products and providing better process which improves end user experience
- Project Management: o Interacting with stakeholder to define scope of the project o Negotiating with Resource Management team and SMEs to arrive at project plan which fulfils Business stakeholder’s needs o Following up with respective project teams to meet the project timelines o Providing periodic status reports to Business stakeholders on project progress o Responsible to deliver project on or before the expected timelines by making proper escalations and scheduling team meetings
- Project Experience
- Project Title: nGAP - Product Revamp
- Description:
- Understanding the existing Architecture of Organization’s products and developing Service Oriented
- Architecture which offers better user experience and flexible product
- Job Responsibility Summary:
- Arranged meetings with all business stakeholders and SMEs to understand the existing architecture of product offerings
- Studying the existing architecture and documenting the existing processes as SOA micro services
- Arranged meetings with stakeholders and SMEs to discuss my recommendations for developing
- To-Be SOA process flows
- Developing To-Be SOA process flows for each product and presented the same to top management for their acceptance
- Each To Be SOA document includes micro service processes, activities within each process, Rules set and data fields
- Gave walkthrough to technical team for developing the new product based on the To-Be SOA micro services process flow and documents
- Project Title: Corporate Business Solution o Description:
- Developing new platform for corporate customers to perform complete onboarding and transactions from both online and offline channels
- Job Responsibility Summary:
- Arranged Kick-off meetings with Stakeholders to define scope of the project and identifying right resources for project development
- Gathered the Business requirement from Business stakeholders for developing new platform to handle corporate customers
- Applied business analysis skills to prepare Business requirement document which includes process flows, functional and non-functional requirements
- Gave BRD walkthrough to technical team to develop both online and offline product
- On-boarded technical resources for development and testing activities
- Followed up with each team to complete their deliverables on time
- Participated in completing combined UAT for this project
- Provided regular status updates to Stakeholders
- Successfully delivered the project on-time to production environment
- Other Highlights/Achievements:
- Backup and transitioning the job responsibilities successfully, exceeding the expectations on various job assignments
- Training and supervising the new joiners in various applications and functional training
- Automated and improved many reports and projects to provide efficient service with better quality and timeliness
- Got Spot Awards and Best employee award.
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Collected various reports and information regarding client's business by interviewing, shadowing and analyzing reports.
- Organized and executed Number assigned business projects according to client's specifications in Year.
- Formulated recommendations and effective solutions to improve Business Name overall profitability and success.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Designed and implemented risk management system to identify and mitigate potential risks.
Senior Market Research Analyst
Cinque Technologies
07.2020 - 03.2021
Senior Associate
Unimoni Global Business Solutions
02.2018 - 04.2020
- Spoke to customers in native language to increase loyalty and establish relationships.
- Served as keyholder, overseeing business opening and closing operations.
- Trained and supported new team members, maintaining culture of collaboration.
- Developed new sales opportunities through development and rollout of promotional plans.
- Defined work plans in alignment with stakeholder requirements.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Served as liaison, facilitating communication between management and associates.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Senior Associate
BNP Paribas Securities Service
02.2015 - 02.2018
Education
MBA - Finance & Marketing
Happy valley business school
01.2013 - 1 2015
Bachelor of commerce - undefined
Kongunadu Arts & Science College
01.2010 - 1 2013
UI Path Academy for RPA (Robotic Process Automation - Business Analyst - undefined
Master of Project Academy - undefined
Agile Scrum Training and PMP Training. - undefined
Skills
FemaleNationality : IndianFather's Name : TR Ramasubramanian
Analytical and Critical Thinking
Project Management
Timeline
Lead Business Consultant
Virtusa Consulting Services
08.2021 - Current
Senior Market Research Analyst
Cinque Technologies
07.2020 - 03.2021
Senior Associate
Unimoni Global Business Solutions
02.2018 - 04.2020
Senior Associate
BNP Paribas Securities Service
02.2015 - 02.2018
MBA - Finance & Marketing
Happy valley business school
01.2013 - 1 2015
Bachelor of commerce - undefined
Kongunadu Arts & Science College
01.2010 - 1 2013