R. Vandana
Summary
A versatile, accomplished, and goal-oriented professional with over 15+ years of experience in Program Management, Service Delivery, and Agile Transformation. Proven track record of delivering consistent business results through adept leadership and sound management practices. Seeking a Project Manager role to leverage my expertise in regulated lab environments and agile methodologies to drive operational excellence and stakeholder satisfaction.
Proven ability to lead and deliver complex IT initiatives with a focus on operational excellence and service continuity. Certified Scrum practitioner with hands-on experience in agile project execution and iterative delivery. Acted as System Owner for Tick@Lab, E-Biobank, Service manager for Safety systems and reporting applications Deep understanding of Life Sciences (LS) pharmacovigilance systems and workflows, supporting regulatory compliance and safety operations. Skilled in engaging cross-functional teams and driving process enhancements for sustained performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Sanofi
08.2022 - Current
- Managed Service Delivery ||Change Management ||Ticket Management || Operation Management || Resource Allocation || Risk Management || People Management || Stakeholder Management ||
- Dynamic project leader with extensive experience managing cross-functional initiatives across Pre-clinical, Discovery, and Pharmacovigilance domains. Proven ability to drive project success from initiation through delivery, while ensuring operational excellence and stakeholder alignment.
- Lead project teams through Agile methodologies, facilitating ceremonies, managing backlogs, and ensuring timely delivery of enhancements.
- Act as the primary liaison between business stakeholders, technical teams, and compliance, translating requirements into executable project plans.
- Develop strategic roadmaps and implementation plans to align application lifecycle with business objectives.
- Oversee smooth transitions of new applications into operational support, ensuring readiness, risk mitigation, and user satisfaction.
- Foster a culture of continuous improvement by gathering feedback, optimizing support models, and enhancing user experience.
Project Manager
Sanofi
08.2022 - Current
- Managed Service Delivery ||Change Management ||Ticket Management || Operation Management || Resource Allocation || Risk Management || People Management || Stakeholder Management ||
- Dynamic project leader with extensive experience managing cross-functional initiatives across Pre-clinical, Discovery, and Pharmacovigilance domains. Proven ability to drive project success from initiation through delivery, while ensuring operational excellence and stakeholder alignment.
- Lead project teams through Agile methodologies, facilitating ceremonies, managing backlogs, and ensuring timely delivery of enhancements.
- Act as the primary liaison between business stakeholders, technical teams, and compliance, translating requirements into executable project plans.
- Develop strategic roadmaps and implementation plans to align application lifecycle with business objectives.
- Oversee smooth transitions of new applications into operational support, ensuring readiness, risk mitigation, and user satisfaction.
- Foster a culture of continuous improvement by gathering feedback, optimizing support models, and enhancing user experience.
Service Delivery Lead
Sanofi
08.2018 - 07.2022
- Managed Service Delivery || Change Management ||Ticket Management || Operation Management || Resource Allocation || Risk Management || People Management || Stakeholder Management || Vendor Management || Customer Satisfaction || Problem Ticket Management || Service Request Management || Service Introduction
- Leading a team of 7 at Offshore to ensure all the production support requests are addressed on a timely basis and with quality.
- Acted as the primary point of contact for offshore delivery, facilitating communication between onshore stakeholders and technical teams.
- Managed and coordinated a distributed support team, maintaining service levels and compliance with SLAs.
- Responsible for GxP process and Change Request process.
- Work in team environment to complete all testing activities according to schedule.
- Coordinate resolutions with development team, vendor, and project managers.
- Monitor data processing quality assurance and development activities.
- Responsible for Weekly, Monthly Project Status & Adhoc Reports and KPI (Key Performance Indicator).
- (Regulatory & CMO)
Service Delivery Lead
Sanofi
08.2018 - 07.2022
- Managed Service Delivery || Change Management ||Ticket Management || Operation Management || Resource Allocation || Risk Management || People Management || Stakeholder Management || Vendor Management || Customer Satisfaction || Problem Ticket Management || Service Request Management || Service Introduction
- Leading a team of 7 at Offshore to ensure all the production support requests are addressed on a timely basis and with quality.
- Acted as the primary point of contact for offshore delivery, facilitating communication between onshore stakeholders and technical teams.
- Managed and coordinated a distributed support team, maintaining service levels and compliance with SLAs.
- Responsible for GxP process and Change Request process.
- Work in team environment to complete all testing activities according to schedule.
- Coordinate resolutions with development team, vendor, and project managers.
- Monitor data processing quality assurance and development activities.
- Responsible for Weekly, Monthly Project Status & Adhoc Reports and KPI (Key Performance Indicator).
- (Regulatory & CMO)
Application Support Analyst
Sanofi
01.2015 - 07.2018
- IT Applications & Change Management
- Led complex change initiatives and application enhancements across life sciences systems, bridging technical execution with stakeholder engagement.
- Served as Change Coordinator, owning the full change lifecycle—from requirements gathering and planning to development, testing, and deployment documentation.
- Partnered with clients and business teams to define and refine requirements, ensuring solutions aligned with evolving operational needs.
- Designed and implemented PL/SQL procedures to enhance application functionality and streamline workflows.
- Diagnosed and resolved high-impact incidents with precision, minimizing business disruption and improving system reliability.
- (AWARE L3 Application Support)
Application Support Analyst
Sanofi
01.2015 - 07.2018
- IT Applications & Change Management
- Led complex change initiatives and application enhancements across life sciences systems, bridging technical execution with stakeholder engagement.
- Served as Change Coordinator, owning the full change lifecycle—from requirements gathering and planning to development, testing, and deployment documentation.
- Partnered with clients and business teams to define and refine requirements, ensuring solutions aligned with evolving operational needs.
- Designed and implemented PL/SQL procedures to enhance application functionality and streamline workflows.
- Diagnosed and resolved high-impact incidents with precision, minimizing business disruption and improving system reliability.
- (AWARE L3 Application Support)
Technofunctional Analyst
Sanofi Pasteur
03.2012 - 12.2014
- Led a 5-member offshore support team, managing incidents, work order, and change request reporting for over 150 applications.
- Ensured SLA compliance and service continuity across all supported applications.
- Handled incident resolution, work order fulfillment, and problem ticket management.
- Proposed and implemented service improvements to enhance customer satisfaction.
- (MACS Support)
Technofunctional Analyst
Sanofi Pasteur
03.2012 - 12.2014
- Led a 5-member offshore support team, managing incidents, work order, and change request reporting for over 150 applications.
- Ensured SLA compliance and service continuity across all supported applications.
- Handled incident resolution, work order fulfillment, and problem ticket management.
- Proposed and implemented service improvements to enhance customer satisfaction.
- (MACS Support)
Support Analyst
Genzyme
12.2009 - 02.2012
- Interact with Business and understand functional requirements of projects.
- Creating and Executing IQ’s and OQ’s based on the business scenario.
- Perform Functionality, Integration and Regression Testing.
- Documenting, tracking and communicating test results, analysis, and unresolved problems.
- Conduct UAT testing along with Customers.
- Steady State Support (Argus Application Support)
Support Analyst
Genzyme
12.2009 - 02.2012
- Interact with Business and understand functional requirements of projects.
- Creating and Executing IQ’s and OQ’s based on the business scenario.
- Perform Functionality, Integration and Regression Testing.
- Documenting, tracking and communicating test results, analysis, and unresolved problems.
- Conduct UAT testing along with Customers.
- Steady State Support (Argus Application Support)
Support Analyst
Mattel
09.2008 - 11.2009
- Worked as a Java Developer supporting the AGADS application.
- Contributed to application enhancements, minor bug fixes, and incident resolution.
- Participated in end-to-end support activities, ensuring system stability and user satisfaction.
- AGADS Application Support
Support Analyst
Mattel
09.2008 - 11.2009
- Worked as a Java Developer supporting the AGADS application.
- Contributed to application enhancements, minor bug fixes, and incident resolution.
- Participated in end-to-end support activities, ensuring system stability and user satisfaction.
- AGADS Application Support
Education
B.Tech - Information Technology
Sri Venkateswara College of Engineering
01.2008
Skills
Agile Methodology
Scrum Practices
Stakeholder Engagement
Team Leadership
Risk Management
Resource Optimization
IT Operations Governance
Compliance
Incident Management
Service Management
Change Management
Problem Ticket Management
Service Delivery
SLA Management
PL/SQL
ServiceNow
BMC Remedy
SQL developer
TOAD
JIRA
Certification
- CSM – Certified Scrum Master, Scrum Alliance
- Completed L0 and L1 certification in Life Sciences domain
Personal Information
Title: Project Manager
Timeline
Project Manager
Sanofi
08.2022 - Current
Project Manager
Sanofi
08.2022 - Current
Service Delivery Lead
Sanofi
08.2018 - 07.2022
Service Delivery Lead
Sanofi
08.2018 - 07.2022
Application Support Analyst
Sanofi
01.2015 - 07.2018
Application Support Analyst
Sanofi
01.2015 - 07.2018
Technofunctional Analyst
Sanofi Pasteur
03.2012 - 12.2014
Technofunctional Analyst
Sanofi Pasteur
03.2012 - 12.2014
Support Analyst
Genzyme
12.2009 - 02.2012
Support Analyst
Genzyme
12.2009 - 02.2012
Support Analyst
Mattel
09.2008 - 11.2009
Support Analyst
Mattel
09.2008 - 11.2009
B.Tech - Information Technology
Sri Venkateswara College of Engineering