Experienced IT Support and Cloud Technology Leader with 12+ years of proven expertise in IT Support Management, Cloud Infrastructure, Information & Network Security, and Application Support. Adept at system analysis, process optimization, leading teams, managing applications, resolving issues, and ensuring smooth operations and stakeholder engagement. Demonstrated ability to lead cross-functional teams, manage large-scale projects, and provide technical mentorship while ensuring SLA adherence and business continuity while also emphasizing the ability to improve service delivery and optimize performance.