Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rajkumar Prabakaran

Rajkumar Prabakaran

Summary

Experienced IT Support and Cloud Technology Leader with 12+ years of proven expertise in IT Support Management, Cloud Infrastructure, Information & Network Security, and Application Support. Adept at system analysis, process optimization, leading teams, managing applications, resolving issues, and ensuring smooth operations and stakeholder engagement. Demonstrated ability to lead cross-functional teams, manage large-scale projects, and provide technical mentorship while ensuring SLA adherence and business continuity while also emphasizing the ability to improve service delivery and optimize performance.

Overview

14
14
years of professional experience

Work History

Manager – Tekion Application Support

Tekion India Pvt. Ltd.
03.2022 - Current
  • Leading a 24/7 global Application support team for Tekion Automation and Tekion operating cloud
  • Managing Tekion, Netsuite, Salesforce integration, DevOps monitoring, and application stability
  • Root cause analysis via Kibana, ECS, Grafana; daily issue triage and ticket prioritization
  • Mentoring team members, generating BI-driven support reports, and streamlining support operations
  • Led IoT support (OTT, OBD, RFID), onboarding devices, analyzing ADB commands
  • Collaborated with QA, engineering, and stakeholders for platform enhancements
  • Spearheaded ITIL-based change management and escalations

KB Specialist / SME – Ingram Micro Cloud

Teleperformance D.I.B.S., (CRM)
12.2016 - 05.2019
  • Provided L2 escalation support for cloud operations, Microsoft 365, DNS, Azure
  • Developed technical training content and improved knowledge base systems
  • Delivered end-to-end cloud project implementations and KPI-driven performance reports
  • Supported public/private cloud hosting, email & domain services, CMS platforms (WordPress, Joomla)
  • Migrated hosting platforms, conducted troubleshooting for Active Directory, DNS, and website issues

Associate Information Security Specialist

Fidelity Investments
09.2014 - 05.2015
  • Performed security vulnerability assessments and firewall log reviews
  • Supported network/security incidents and enforced LAN/WAN security policies
  • On call support if any instance needs special attention on enterprise environment

Trainee Engineer – Security Operations Center

Symantec Software & Services
04.2012 - 08.2014
  • Monitored logs and incidents across security systems and devices
  • Assisted in log collection, malware detection, firewall configurations, and incident response
  • Onboard Symantec firewall devices for EMEA and NAM regions

IT Consultant – IT Operations & Recruitment

RedE Solutions
06.2011 - 03.2012
  • Handled IT infrastructure support, user management, and technical hiring
  • Delivered consulting services for client IT projects and network implementations
  • Acted as a Business Development Executive for IT projects

Education

Master of Science - Software Engineering

Anna University
Chennai
04-2011

Skills

  • Cloud Technologies: AWS (EC2, S3, RDS, ECS), Azure IAM, Microsoft O365, Acronis Cloud, Salesforce, SAP HANA, Acronis Cloud Backup, DNS, SSH
  • Security & DevOps: Firewall device log analysis, SIEM, Kibana, Grafana, RDS Logs, ECS Container Checks, Network Protocols (TCP/IP/UDP), Okta SSO
  • Support & Management Tools: JIRA, ServiceNow, Zendesk, Asana, HPSD, CRM, Confluence, KB creation
  • Project Management: End-to-end project delivery, team training, SLA tracking, stakeholder reporting, Agile/Scrum methodology, Power BI
  • System Administration: Windows & Linux OS, Shell Scripting, ADB commands, LAN/WAN, RFID, IoT/OTT/OBD Device Support
  • Data & Reporting: Power BI, Microsoft Dynamics 365, Power BI, In-house Business Intelligence tool

Timeline

Manager – Tekion Application Support

Tekion India Pvt. Ltd.
03.2022 - Current

KB Specialist / SME – Ingram Micro Cloud

Teleperformance D.I.B.S., (CRM)
12.2016 - 05.2019

Associate Information Security Specialist

Fidelity Investments
09.2014 - 05.2015

Trainee Engineer – Security Operations Center

Symantec Software & Services
04.2012 - 08.2014

IT Consultant – IT Operations & Recruitment

RedE Solutions
06.2011 - 03.2012

Master of Science - Software Engineering

Anna University
Rajkumar Prabakaran