Raashid Shah
Mumbai
Summary
As a Desktop Support Engineer, I’ve consistently delivered exceptional results by swiftly resolving complex technical issues and enhancing user satisfaction—my proactive approach and problem-solving skills have transformed challenging scenarios into smooth, seamless operations! In my tenure as a Desktop Support Engineer, I spearheaded the implementation of a streamlined support process that reduced ticket resolution time by 40%, showcasing my ability to blend efficiency with innovation. My motivation lies in continuously improving system performance and delivering outstanding user support.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Neogrowth Credit Pvt. Ltd
Mumbai
04.2023 - Current
- Collaborated with school staff to develop and implement extracurricular activities and resources to support student learning
- Provided individualized guidance and support to help students overcome academic difficulties and reach their goals.
Desktop Engineer
Live In Computers
Mumbai
04.2021 - 03.2023
- Installed and configured a virtualized desktop environment that provided secure access to resources for remote users.
Education
computer hardware and networking -
Fr Agnel Ashram
Mumbai07.2020
Higher Secondary Certificate -
JES college of commerce science and information technology
Mumbai02.2019
Secondary School Certificate -
Arvind Gandbhir High School
Mumbai03.2017
Skills
- Time Management
- Microsoft Excel
- Ability to Work in a Team
- Office 365
- Computer Skills
- Communication Skills
- Microsoft Office
- Customer Service
- Windows 10
- OS Installation
- Computer Hardware
- Active Directory
- AD User Creation
- AD User Disable
- AD Password Reset
- Software Installation
- System Troubleshooting
- AD User Management
- End-user support
- Windows Operating System
- System Administration
- Troubleshooting and diagnostics
- Hardware diagnostics
- Technical Support
- Advanced troubleshooting
- Incident Management
Personal Information
- Title: IT Desktop Support
- Date of Birth: 06/13/01
- Nationality: Indian
- Driving License: Yes
Languages
- English,
- Marathi,
- Hindi,
Hobbies and Interests
Playing Cricket, Panting, listening to music
Timeline
Desktop Support Engineer
Neogrowth Credit Pvt. Ltd
04.2023 - Current
Desktop Engineer
Live In Computers
04.2021 - 03.2023
computer hardware and networking -
Fr Agnel Ashram
Higher Secondary Certificate -
JES college of commerce science and information technology
Secondary School Certificate -
Arvind Gandbhir High School
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