RABI NARAYAN DORA
Navi Mumbai
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Senior Specialist
Maersk Global Service Centers India Pvt Ltd
Navi Mumbai
02.2024 - Current
- Built and managed relationships with key clients and partners to drive growth.
- Responsible for resolving customer's disputes related to detention,demurrage and freight charges
- Follow up with customer service team and other departments to resolve disputes
- Sharing of Weekly data to management and collection team
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Working knowledge of case management,SAP,GCSS software
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
Senior Process Expert (LCL)
Maersk Global Service Centers India Pvt. Ltd
Navi Mumbai
1 2022 - 01.2024
- Handling end to end Export operation for international customers
- Responsible for on time creation of booking confirmation in TMFF software and arrange transport to pick up goods from supplier’s location
- Responsible for revenue and cost estimation, ICB billing and bill final invoice to customer
- Coordination with different departments and front office teams to resolve customer queries and complains with in agreed timeline
- Co-ordinate with co-loaders and carrier for MBL copy and send Pre-alert to destination office as per agreed TAT
- Follow up with origin team for per-alert documents for all import shipments to India and initiate custom clearance process on behalf of customer
- Sharing of monthly and weekly MIS to different departments
- Working knowledge of TMFF and CW1 software.
- Mitigated risk by conducting root cause analysis on recurring issues, implementing preventive measures to avoid future occurrences.
Logistics Executive
Roche Diabetes Care India Pvt. Ltd
Mumbai
03.2017 - 11.2021
- Overall charge of Import process, CHA activity, Custom clearance, Transportation and custom duty payment and documentation
- Responsible for West region warehouse operations and regular monitoring of customer delivery performance and measure 3PL performance
- Provide support in processing all types of sales order BGM, Retails, KAM channel for pan India
- Ensure to raise Purchase Requisition, Receipt and validating of all Supply Chain Bills and coordination with Finance for on time payment and outstanding invoices
- Also involves performing analysis of overall budget/expenses for logistics operations of organization and determining t most cost-effective and efficient means of transportation service
- Performance of due diligence of LSP (Logistics Services Providers), Vendor reassessment and evaluation as per company procedure for compliance before inclusion in bidder list
- Working knowledge of SAP software (SD & MM module).
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce risk of supply chain disruptions.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Reduced overall supply chain costs by negotiating better contracts with suppliers and carriers.
- Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
- Conducted regular audits of logistics operations, identifying areas for improvement and implementing corrective actions as needed.
Executive
DHL Logistics Pvt. Ltd
Mumbai
04.2014 - 03.2017
- Responsible for creation of HBL for export shipments
- Follow up with stations & Offices for documentations
- Sending loading list to Shipping line & further keeping the shipper / Agents updated
- Sending Pre-alerts to consignee and destination location
- Preparing of Cost and debit sheet in system
- Sending shipping instruction to Carrier
- Calculate VGM for all types of containers and send it to Carrier
- Coordination with stations via calls and emails for Import and Export related queries and errors
- Working knowledge of SAP software.
Customer Service Executive
E-NXT Financial Ltd.
Mumbai
04.2011 - 08.2013
- Worked on Software Application Program (SAP) R3 & CRP
- Handled inbound calls and escalations from Tata Motors Finance customers to solve their queries and complaints related to Banking, Insurance, Contract Booking, legal, TDS related and loan Termination
- Grooming new hired trainees on product & process knowledge & also providing system training.
Customer Interaction Executive
Reliance BPO
Navi Mumbai
12.2007 - 04.2011
- Reported issues to higher management with great detail.
- Responsible for attending inbound calls from customers to solve their queries and complains
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
Education
PGDM - Supply Chain Management
Welingkar Institute of Management Development & Research
Mumbai, India 01.2020 - 12.2021
Bachelors in Arts (TY) - Bachelor of Arts
Mumbai University
Mumbai, India 01.2018 - 12.2018
Bachelors in Arts (FY+SY) -
Berhampur University
Odisha,India 04.2004 - 05.2006
Higher Secondary Certificate -
DAV College
Odisha,India 04.2002 - 05.2004
Skills
Self Motivation
undefinedAwards Recognition
- Going extra mile Award
- Star of the month Award
- Appreciation from client and stakeholders
Personal Information
Date of Birth: 03/17/87
Projects
Roche Diabetes Care India Pvt Ltd: Implemented PR/PO process for supply chain invoice booking, Implemented end to end import and CHA at Nhava Sheva Port
Disclaimer
I do hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Specialist
Maersk Global Service Centers India Pvt Ltd
02.2024 - Current
PGDM - Supply Chain Management
Welingkar Institute of Management Development & Research
01.2020 - 12.2021
Bachelors in Arts (TY) - Bachelor of Arts
Mumbai University
01.2018 - 12.2018
Logistics Executive
Roche Diabetes Care India Pvt. Ltd
03.2017 - 11.2021
Executive
DHL Logistics Pvt. Ltd
04.2014 - 03.2017
Customer Service Executive
E-NXT Financial Ltd.
04.2011 - 08.2013
Customer Interaction Executive
Reliance BPO
12.2007 - 04.2011
Bachelors in Arts (FY+SY) -
Berhampur University
04.2004 - 05.2006
Higher Secondary Certificate -
DAV College
04.2002 - 05.2004
Senior Process Expert (LCL)
Maersk Global Service Centers India Pvt. Ltd
1 2022 - 01.2024
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