Opera
Rabiya
Guest Service Associate
Agra,UT
Summary
To be a part of such an organization that has pioneered in its field and provides me the opportunity to grow and develop to exhibit my skills
Overview
3
3
Languages
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Guest Service Associate
Radisson Hotel
Agra, Uttar Pradesh
04.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Using Opera PMS to check daily record sheets, guest accounts and available vouchers.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name.
- Assisted guests by furnishing information and directions to various areas of property including Local attractions monuments, gift shop and dining areas.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Maximizing the profit by offering upsell packages to the guest at the time of check in .
- Enrolling guest for Radisson Rewards Club by educating them benefit of Loyalty Program.
- Maintained clean reception area to promote positive, professional environment for all colleagues.
Front Office - Job Trainee
Radisson Hotel Agra
Agra, Uttar Pradesh
08.2020 - 02.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records Guest Request placed and received , and follow up with the respective department
- Updated guest profile into system and updated information whenever guest changed rooms.
- Assisted in front desk operations.( Eg. Guest Billing, Placing VIP Amenities, Guest Escorting, Maintenance of files and folders.
Industrial Trainee
Radisson Hotel Agra
Agra, Uttar Pradesh
01.2020 - 07.2020
Education
No Degree - Science With Mathematics
Roy Vidya Vihar Senior Secondary School
Agra 06.2017 - 05.2019
No Degree - Certificate Course in Hotel Management
Impulse Institute of Hotel Management
Agra, India 12.2019 - 01.2020
Skills
Responsible
Team Player
Guest Relations
Cash Handling
Telephone operations
Time management
Software
MS Word and Excel
Timeline
Guest Service Associate
Radisson Hotel
04.2021 - Current
Front Office - Job Trainee
Radisson Hotel Agra
08.2020 - 02.2021
Industrial Trainee
Radisson Hotel Agra
01.2020 - 07.2020
No Degree - Certificate Course in Hotel Management
Impulse Institute of Hotel Management
12.2019 - 01.2020
No Degree - Science With Mathematics
Roy Vidya Vihar Senior Secondary School
06.2017 - 05.2019