Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Rachamadugu Gowtham

Ananthapur

Summary

Experienced IT professional with a strong background in IAM, technical support, and system administration. Proven track record in managing user identities, ensuring smooth onboarding and offboarding processes, and maintaining robust security practices. Skilled in patch management using SCCM to enhance system reliability and protect against vulnerabilities. Adept at collaborating with cross-functional teams to achieve organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Vulnerability And Patch Management

Infosys Limited
Bengaluru
09.2023 - Current
  • Experience in prioritization and remediation of the identified vulnerabilities by Nessus tool using MECM/SCCM.
  • Orchestrated monthly patch management in desktop environment using MECM/SCCM ensuring timely and efficiently deployment of critical updates across the organization's.
  • Good knowledge on MECM in creating Software update Groups (SUG), application packages, device collections.
  • Experience with working on ServiceNow tool for incidents, Service requests, change request.

Identity And Access Management

Infosys Limited
Hyderabad
01.2022 - 07.2023
  • Results-driven and experienced Identity and Access Management(IAM) with 1.6 years of experience and strong knowledge on IAM tools such as Active Directory, SSO, Multi-Factor Authentications(MFA), Role Based Access Control(RBAC), willingness to learn and work with new technologies.
  • Experience with ITSM tools like Servicenow for streamlined IAM workflows, optimizing incidents and service requests.
  • Spearheaded user management strategies, ensuring efficient onboarding and offboarding processes for employees and contractors.
  • Experience in Okta administration like Unlocking user accounts, resetting MFA ,Behavioral profile, SSO.
  • Experience in access management providing Role based Access Control based on their designation within internal applications and in AD.
  • Experience with license management In O365 assigning and revoking license to users.

IT Operations Analyst

Infosys Limited
Hyderabad
05.2021 - 12.2021
  • Amply experience in AD administration which includes creation of user profiles, assigning groups based on their designation, providing application access as part of onboarding process and terminating user profiles and remove all application access as part of offboarding .
  • Good experience in O365 /Microsoft exchange Administration which includes assigning of licenses, creating and updating shared mail boxes , distribution lists and O365 groups.
  • Provided technical support to diverse customer base for software and hardware related issue ensuring swift resolutions.
  • Created user accounts in internal applications and experience in providing remote support using Logmein and Logemin Rescue.
  • Experienced in conducting training sessions for juniors and monitored their work to reach industry standards.
  • Knowledge management updating the existing knowledge articles(KB)/SOPS and creating new articles.

Education

Bachelor of Science - Computer Science

Sri Venkeshwara Degree & PG College
Ananthapur
08-2020

Intermediate - MPC

Narayana Junior College
Ananthapur
03-2017

Skills

  • Active Directory
  • Microsoft Exchange/ O356 Administration
  • SCCM/MECM
  • Okta
  • ServiceNow
  • SQL
  • Powershell
  • Cloud Computing (AWS)
  • Azure AD

Certification

  • AWS Certified Cloud Practitioner

Accomplishments

  • I was awarded with CIS RISE Quarterly award

Timeline

Vulnerability And Patch Management

Infosys Limited
09.2023 - Current

Identity And Access Management

Infosys Limited
01.2022 - 07.2023

IT Operations Analyst

Infosys Limited
05.2021 - 12.2021

Bachelor of Science - Computer Science

Sri Venkeshwara Degree & PG College

Intermediate - MPC

Narayana Junior College

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Rachamadugu Gowtham