Rachana H R

Unisys Global Services

Bengaluru, IN

02.2020 - 05.2025

Monitored and managed scheduled jobs using Control-M and OpCon across UIT, GOIS, and Corelink systems.
Handled console monitoring for OS2200, A-Series MCP, and mainframe environments, including Liberty National Life and Lamb Weston.
Performed job re-runs, error resolution, and scheduling updates with zero downtime impact.
Conducted daily tape checks, refresh runs, and patch/reboot validations to ensure system availability.
Managed Kubernetes secrets, storage classes, and job states in VicRoads CMP using Azure cloud.
Executed JCL moves, TCP/IP restarts, IPL processes, and date card entries for job schedules.
Delivered 24/7 operations support, including escalation handling, client communication, and critical issue management.
Maintained 100% service level adherence while training new hires and supporting L1/L2 operations.
Compiled and presented daily, weekly, and monthly performance reports to technical teams and stakeholders.
Used tools such as Grafana, Elasticsearch, Ansible, and MinIO for infrastructure and service monitoring.
Supported senior staff members during busy periods resulting in efficient workflow.
Handled telephonic communications, enhanced external relations.
Managed multiple tasks simultaneously for increased productivity.