Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Rachana Thakur

Insurance Specialist - Employee Benefits
Mumbai

Summary

Throughout vocational experience I've always strived to improve upon the work done by predecessors. I feel that if I improve the efficiency of operation of my job role by learning new skills and in turn improving myself will automatically follow. This approach to work means that I remain focused on my tasks and it also means that I can put myself in a position to be promoted within a company to more senior roles.


I'm a hardworking and trustworthy individual who enjoys working in a team as well as working alone. I'm an excellent communicator with colleagues and clients alike. I am self-motivated and always eager to learn new skills and gain the ability to teach others.

Overview

18
18
years of professional experience

Work History

Senior Manager

Prudent Insurance Brokers Pvt. Ltd
03.2020 - Current
  • Taking care of 11 large corporate with couple of MNCs.
  • Maintained high standards of customer service by building relationships with clients.
  • Researched and resolved routine and complex issues.
  • Communicated regularly with clients to understand needs.
  • Handling end to end renewal process.
  • Calculated quotes and educated clients on insurance options.
  • Tracked progress of all outstanding insurance claims.


Senior Executive

futurisk insurance broking co. pvt. ltd
12.2015 - 03.2020
  • Single point of contact for employees and HRs.
  • Handled claims.
  • Handled enrollment
  • Arranged for wellness activities.
  • Provided comprehensive customer service to drive client satisfaction.

Dispute Associate

Fidelity National Information Services Ltd
06.2008 - 04.2010
  • Handled American Express Credit Card Dispute of US customers
  • It included receiving disputed cases, sending appropriate query to Merchant and taking decision to rebill Cardmember or chargeback Merchant on the basis of response received from Merchant.

Dispute Associate

E-Funds (FIS)
10.2006 - 12.2007
  • Handl American Express Credit Card Dispute of US customers
  • It included receiving cases and sending appropriate query to Merchant and taking decision to rebill Cardmember or chargeback merchant on the basis of response received from Merchant.

Process Associate

Genpact
11.2005 - 10.2006
  • Answered an average 150 calls per day by addressing Uk customer's concerns and solving problems related to their store cards.

Education

Masters of Commerce -

Nagpur University

Bachelor of Commerce - undefined

Nagpur University

HSC in Commerce - undefined

KendriyaVidyalaya

Skills

undefined

Personal Information

  • Date of Birth: 06/18/78
  • Marital Status: Married

Timeline

Senior Manager

Prudent Insurance Brokers Pvt. Ltd
03.2020 - Current

Senior Executive

futurisk insurance broking co. pvt. ltd
12.2015 - 03.2020

Dispute Associate

Fidelity National Information Services Ltd
06.2008 - 04.2010

Dispute Associate

E-Funds (FIS)
10.2006 - 12.2007

Process Associate

Genpact
11.2005 - 10.2006

Masters of Commerce -

Nagpur University

Bachelor of Commerce - undefined

Nagpur University

HSC in Commerce - undefined

KendriyaVidyalaya
Rachana ThakurInsurance Specialist - Employee Benefits