Rachana M
Bangalore
Summary
Business Analyst and Developer with 6.5 years of experience in Salesforce technical solutions. Expertise in analyzing business needs and implementing Salesforce systems to enhance operational efficiency. Proficient in story writing, Apex programming, and Salesforce customizations, driving impactful business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate
Price Waterhouse Coopers
Bangalore
10.2018 - Current
Collaborated with cross-functional teams to integrate Salesforce with external systems, including Mulesoft and Qualtrics.
Analyzed business requirements through planning sessions, ensuring alignment among stakeholders.
Prioritized product backlog items in cooperation with product owners, enhancing project efficiency.
Documented business requirements and technical specifications, facilitating communication between technical and non-technical stakeholders.
Developed Salesforce technical solutions that significantly improved system efficiency.
Created and deployed custom Apex and LWC components to automate key business
processes.
Led team in developing integrations between Salesforce and third-party systems for streamlined operations.
· Proficient in agile methodologies, write and Prioritize User Stories and defects, estimation of work requirements
Work closely to ensure the delivery of critical production support defects.
Maintained data cleanliness and accuracy by adding custom validation rules and duplication rules.
Education
Bachelor In Engineering - Electrical, Electronics And Communications Engineering
Cambridge Institute Of Technology
BangaloreSkills
- User story writing
- Requirements gathering
- Public speaking
- Relationship building
- Teamwork and collaboration
- Data analysis and modeling
- Environmental impact analysis
- Stakeholder engagement and outreach
- Team leadership and collaboration
- Communication and presentation
- Apex development
- Salesforce configuration
- Data validation
- Production support
- Agile methodology
- Cross-functional collaboration
- Process automation
- Integration management
- Data management
- Technical troubleshooting
- Sharing and security
- Workbench
- Visual Studio Code
- LWC
- Flows and Process Builders
- OWD Management
- Reports and Dashboards
Certification
Salesforce Administrator (ADM 201)
• Salesforce Certified Advanced Administrator
• Salesforce Platform Developer-1 (PD1)
• Salesforce App Builder
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified AI Associate
• sAFE Agile
• Salesforce Certified Agentforce Specialist
Accomplishments
Promoted to Senior Associate Developer, I won real-time awards twice for handling exceptional responsibilities, and I have cleared seven certifications
I have been part of CMMI audits twice, and I was selected for this audit because of my vast knowledge across projects, both technically and functionally. I got recognized across the practice for my participation in events and hospitality
Languages
English
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Senior Associate
Price Waterhouse Coopers
10.2018 - Current
Bachelor In Engineering - Electrical, Electronics And Communications Engineering
Cambridge Institute Of Technology
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