Jira
Rohan John Mathew
Senior Associate Consultant
Bengaluru,KA
Summary
Motivated Salesforce Business Analyst with 4+ years of experience, adept in delivering tailored Salesforce solutions across the Life Sciences domain. Proven expertise in requirements gathering, process optimization, and user story creation for leading pharmaceutical companies. Strong background as a Salesforce Developer and QA Engineer, with hands-on experience in configuration and testing of Salesforce features. Skilled in cross-functional collaboration, stakeholder management, and ensuring alignment with business objectives.
Overview
4
4
years of professional experience
7
7
Certifications
Work History
Senior Associate Consultant
Infosys Ltd.
04.2024 - Current
- Collaborate with the client by conducting workshops and interviews, along with the Product Owner, to understand business needs and translate them into functional and technical requirements.
- Maintain regular communication with project stakeholders, providing updates on progress and challenges.
- Develop and execute test plans for system validation, identify and document defects, and work with developers to resolve issues.
- Provide training and support to end-users, addressing queries, and troubleshooting issues.
- Conduct defect analysis, raise bugs, and lead defect triage meetings to prioritize issues with the project team during UAT.
- Maintain project documentation, including BRD, Functional Specification, Design Specification (FSDS), and Release Notes.
- Identify process improvement opportunities and stay updated on Salesforce best practices.
Business Analyst 2
IQVIA
04.2022 - 03.2024
- Authored user stories to capture business requirements effectively.
- Reviewed test cases provided by the QA team and offered constructive feedback to enhance testing accuracy.
- Led User Acceptance Testing (UAT) sessions with business users, collecting feedback and communicating findings to the development team for bug resolution.
- Conducted defect analysis and managed the defect triage process, prioritizing issues collaboratively with the project team during UAT.
- Provided post-Go-Live support to end users during the Hypercare period, addressing queries and resolving issues.
- Collaborated with the Project Manager to plan and execute the 'Hand Over to Support' session and associated documentation.
- Assisted the QA team with production sanity testing to ensure system stability and performance.
Associate Software Developer
IQVIA
08.2021 - 04.2022
- Collaborated with Business Analysts and stakeholders to understand functional requirements and translate them into scalable Salesforce solutions.
- Demonstrated expertise in managing profiles, permission sets, workflows, process builders, flows, sharing rules, validations, reports, and dashboards, ensuring appropriate access and security levels.
- Maintained sandbox and production environments, overseeing deployments using GitLab and DTK, and provided ongoing post-production support.
- Utilized Data Loader for the insertion, updating, and bulk import/export of Client Master and Historical data for both UAT and production environments.
- Mentored new team members as part of the internal mentoring initiative, fostering knowledge sharing and professional growth.
Application Development Specialist
ManpowerGroup
02.2021 - 08.2021
- Worked as a contract employee for IQVIA, contributing to project success and team collaboration.
- Collaborated with Business Analysts and stakeholders to understand functional requirements and translate them into scalable Salesforce solutions.
- Demonstrated expertise in managing profiles, permission sets, workflows, process builders, flows, sharing rules, validations, reports, and dashboards, ensuring appropriate access and security levels.
- Maintained sandbox and production environments, overseeing deployments using GitLab and DTK, and provided ongoing post-production support.
- Utilized Data Loader for the insertion, updating, and bulk import/export of Client Master and Historical data for both UAT and production environments.
QA Analyst
ManpowerGroup
07.2020 - 02.2021
- Worked as a contract employee for IQVIA, contributing to project success and team collaboration.
- Actively involved in writing comprehensive test cases in TestRail and preparing test plans for effective test execution.
- Designed and analyzed test case documentation based on Functional Requirement Specifications to ensure thorough testing.
- Collaborated with developers and the Test Lead to validate test cases and ensure alignment with project requirements.
- Conducted defect analysis and managed bug reporting, facilitating daily defect triage meetings to prioritize issues with the project team.
- Executed various testing types, including Upgrade, Positive, Negative, Integration, Regression, and User Acceptance Testing (UAT), to ensure product quality and reliability.
Education
B.Tech - Electrical, Electronics Engineering Technologies
Manakula Vinayagar Institute of Technology
Puducherry, India 04.2001 -
Higher Secondary School (12th) -
Dr. Zakhir Hussain Memorial Bharathiya Vidya Vihar
Changanacheri, India 04.2001 -
High School (10th) -
St. Mary's Residential Public School
Tiruvalla, India 04.2001 -
Skills
Salesforce Sales Cloud
Salesforce Life Science Cloud
CRM for Pharma
SOQL
IQVIA OCE Suite
Requirements Gathering
Gap Analysis
User Story Writing
Agile & Scrum Methodologies
Basic Understanding of Apex & Visualforce
Basic Integration Knowledge
Problem-Solving & Analytical Skills
Strong Written & Verbal Communication
User Training & Documentation
Life Science Domain
Software
Confluence
Microsoft Office Suite
Salesforce Inspector
GitLab
Copado
Workbench
Certification
Salesforce Business Analyst
Timeline
Senior Associate Consultant
Infosys Ltd.
04.2024 - Current
Salesforce Business Analyst
07-2023
Business Analyst 2
IQVIA
04.2022 - 03.2024
Salesforce Certified Administrator (SCA)
03-2022
Registered Product Owner
03-2022
Copado Fundamentals - II Certification
02-2022
Copado Fundamentals - I Certification
09-2021
Registered Scrum Master
09-2021
Associate Software Developer
IQVIA
08.2021 - 04.2022
Salesforce Certified Platform Developer I
03-2021
Application Development Specialist
ManpowerGroup
02.2021 - 08.2021
QA Analyst
ManpowerGroup
07.2020 - 02.2021
B.Tech - Electrical, Electronics Engineering Technologies
Manakula Vinayagar Institute of Technology
04.2001 -
Higher Secondary School (12th) -
Dr. Zakhir Hussain Memorial Bharathiya Vidya Vihar
04.2001 -
High School (10th) -
St. Mary's Residential Public School
04.2001 -