Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Peters

Secunderabad

Summary

Proactive packaged application development associate with expertise in application testing and technical support. Skilled in user documentation and data manipulation, consistently delivering exceptional service and effective solutions to enhance user experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Packaged Application Development Associate

Accenture
Chennai
06.2023 - Current
  • Tested applications to ensure they met customer requirements.
  • Supported testing phases by creating test cases and executing quality assurance protocols.
  • Developed queries to extract and manipulate data for the report.
  • Managed user permissions and roles within the Learning Management System.
  • Provided support to end users in resolving application issues.
  • Developed and maintained comprehensive application documentation for future reference and upgrades.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated technical support for users experiencing LMS-related issues.

Education

MBA - Data Analytics

Amity University
New Delhi
06-2026

Bachelor of Technology - Information Techonology

Malla Reddy College of Engineering And Techonology
Secunderabad
07-2023

Skills

  • Data analysis
  • Application testing
  • SQL development
  • Technical support
  • User documentation
  • Project management
  • Git
  • Python
  • DevOps concepts
  • Docker
  • Kubernetes

Certification

  • AWS Certified Cloud Practitioner Certification

Timeline

Packaged Application Development Associate

Accenture
06.2023 - Current

MBA - Data Analytics

Amity University

Bachelor of Technology - Information Techonology

Malla Reddy College of Engineering And Techonology

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Rachel Peters