Rachit Bhargava

Transport Tracking Module:

• Launched a real-time container tracking system providing end-to-end shipment visibility across all logistics partners, eliminating delivery blind spots.
• Built a partner-agnostic onboarding module that enabled seamless integration of third-party providers, spearheaded the onboarding of Lidl (the 3rd largest retail chain), reduced customer query turnaround time, enabled easy debugging, and drove 20% of Logward’s total yearly revenue.
• Positioned this as a flagship product that strengthened transparency, increased customer trust, and elevated Logward’s enterprise portfolio.

Time-Slot Management System:

• Launched a scalable SaaS Ramp/Slot Management platform for warehouse managers, 3PL, and transporter teams, streamlining scheduling and dynamic slot blocking across regions.
• Added rule-driven automation for handling No-Shows, sending instant notifications, and providing real-time insights—helping managers quickly optimise dock usage.
• Improved warehouse efficiency by 11% and reduced truck lead times by 18% within the first month, achieving major throughput gains and cost savings.

Platform Data Validation:

• Led the development of a rule-based data validation feature that automatically detected and flagged inconsistencies and errors across multiple supply chain stages, ensuring end-to-end data integrity and process accuracy.
• Implemented real-time data segregation to identify valid vs. erroneous inputs, enabling faster issue resolution.
• Reduced customer support tickets by 35% and improved CSAT from 3.8 to 4.2 by enhancing data reliability.

Onsurity Wellness Platform:

• Led the Onsurity Wellness Platform across Android/iOS, serving 1L+ MAUs with doctor consultations, lab tests, pharmacy, and lifestyle products.
• Launched targeted upselling and cross-selling campaigns, increasing ARPU by 30% and improving CSAT from 3.5 to 4.3.
• Scaled wellness services, driving a 7x revenue increase from ₹50L to ₹3.5Cr/year, achieving PMF for a subscription-based OPD model.

OPD Insurance Module:

• Developed a standalone OPD retail module for 10L+ users, integrating Scan & Pay (TPAP) via third-party SDKs for seamless OPD reimbursements.
• Launched personalized OPD pricing tiers, boosting ARPU by 25%, and bundled OPD + insurance plans, increasing premium subscriptions by 40%.
• Built a revenue-based partner onboarding system to optimize vendor listings based on discounts, ratings, and bookings.

Cart-Order Management System:

• Implemented a multi-product cart, increasing AOV from ₹650 to ₹1,700 and driving 76% of transactions through the cart.
• Built a centralized order management system for tracking, refunds, and cancellations, improving repeat purchases and app ratings (3.5 ↔ 4.6).
• Scaled microservices from one e-commerce module to three business lines, enabling cross-selling and personalized recommendations.

Payment+Checkout Service:

• Developed Payments as a Microservice, a plug-and-play module supporting Online, Autopay (UPI/E-NACH), and Virtual Account (VAN) transactions, handling ₹16Cr/month.
• Optimized checkout with payment method recommendations, reduced TAT by 12% in 3 months, and enabled MID switches, maintaining an 82% success rate.
• Unified App/Web checkout flows, improving personalization and reducing churn by 17% in 6 months through Autopay/E-NACH nudges.

• Assisted the Product team in defining the instrumentation and user drop-off journeys, while assisting in product marketing campaigns to increase the CTR from 1.5% to 5.5% in 3 months.
• Led the user surveys for the product team to streamline the data-based approach from phase 2 of the products.

• Designed and scaled Yulu’s rental pricing model for delivery executives (Swiggy/Zomato/Dunzo), increasing daily rental rates from ₹69 to ₹155, and improving revenue per user.
• Conducted on-ground user research to refine demand forecasting and fleet allocation, leading to a 22% increase in operational efficiency and better fulfillment for delivery orders.
• Led beta testing for a new goods-delivery model, enabling Swiggy/Dunzo riders to use electric bikes, increasing adoption rates and reducing last-mile delivery costs.

• Coordinated with the product and data team to deliver on-ground insights and boost the demand generation model.
• Led the expansion of the central Bangalore area through user and data-based insights, increasing the Ops efficiency by 22% in FY 2019-2020.