Rachit Gandhi
New Delhi
Summary
Dedicated IT professional with 5 years of expertise in ensuring seamless operations and compliance with industry standards. Expertise in Project Management and conducting regular audits to guarantee data integrity. Demonstrated proficiency in the end-to-end maintenance of diverse IT infrastructure. Committed to optimizing processes, monitoring risks, and maintaining the highest standards of security in dynamic technological environments. Strong analytical and problem-solving skills help in delivering results in complex situations.
Overview
7
7
years of professional experience
Work History
Lead Information Technology
Everise India BPO Services Pvt. Ltd.
07.2022 - Current
- Handling All IT Infra at Monotype Solutions (Virtualization, Network, Hardware, Software) End User Support India, USA and Singapore Guatemala region.
- Skilled with Various OS Troubleshooting, Windows Attending CEOs, Managers, and International Clients.
- Supporting Access to Various Applications in Company Infra around (100+) Conducting IT Induction & spreading awareness regarding IT Assets Procurement.
- Facilitating IT enterprise architecture across organization's enterprise transformation programs.
- Managing infrastructure upgrades, analysis & resolution of end user hardware & software issues.
- Specialist in IT services, Tech. Trainer & collaborating with senior management on strategic planning.
Network Engineer
Tech Mahindra
02.2022 - 06.2022
- Proficiently designs & implements LAN network setups, integrating routers, switches, & port forwarding. Expertly control Router admin page settings for enhanced security & performance, including firmware updates.
- Knowledge of Salesforce ticketing tool. Skillfully manage DHCP and DNS services for efficient IP addressing & name resolution.
- Possess a profound understanding of the DORA (Discover, Offer, Request, Acknowledge) process in DHCP. Implement advanced multiplexing techniques for optimized data transmission.
- Configuring and maintaining wired /wireless networking devices, ensuring strong wireless network encryption (WEP, WPA, WPA2, and WPA3) for heightened security.
- Managed, tracked & coordinated with problem resolution and escalation processes.
- Providing complete end-to-end engineering & installation of route-based IP network solutions.
Technical Advisor
Concentrix
12.2019 - 09.2021
- Accountable for agreed KPI & CPI. Managing project escalations.
- Remediation of any operational challenges process improvement & other resolver group collaboration. Effectively apply Microsoft methodologies and project standards.
- Proficiently manages support teams, ensuring efficient operations and swift issue resolution. Continually seek opportunities to develop customer satisfaction and deepen the client relationship. Produce engagement reviews in fortnightly monthly & quarterly basis
- Highlighting performance of team, areas of improvement & continual service improvement. Quality assurance and customer experience focused delivery management of the team.
- Advise project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Monitoring Technology infrastructure against core standards to provide technical assessment &advisory services.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets.
Technical Supervisor
TeamLease Services Limited
01.2018 - 02.2019
- User Access & Identity Management (IAM) through AD Onsite Monitor and tower setup in-charge Configure Dialer & Soft-phone over a Cloud platform.
- Installing, Configuring & Troublemaking on Mail Clients like MS Outlook 2013 Remote access through Log-me-In, quick assist, and team viewer tool.
- Formulating plans for improving procedures, training & processes.
- Calibrated, maintained & operated equipment for maximum performance.
Education
Bachelor of Commerce -
School of Open Learning Delhi University
New Delhi, India10.2018
Skills
- Active Directory
- IAM
- Microsoft Office
- Networking
- Compliance & Auditing
- IT Resource Procurement
- Time Management
- Client Relationship Management
- IT Escalations Handling
- Professional Communication
- Problem-Solving skills
- Strategic Thinking
Personal Information
- Date of Birth: 12/07/1996
- Nationality: Indian
- Languages: Hindi (Fluent), English (Fluent)
Timeline
Lead Information Technology
Everise India BPO Services Pvt. Ltd.
07.2022 - Current
Network Engineer
Tech Mahindra
02.2022 - 06.2022
Technical Advisor
Concentrix
12.2019 - 09.2021
Technical Supervisor
TeamLease Services Limited
01.2018 - 02.2019
Bachelor of Commerce -
School of Open Learning Delhi University
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