RACHIT GOEL

● Supporting Salesforce service cloud , sales cloud and financial service . Responsible for carrying out salesforce production support activities and administration .Carrying out deployments .

• Experience operating within both Waterfall and Agile methodologies(SCRUM).Experience with Atlassian tools including Jira and Confluence.
• Experience with release management processes and frameworks and Salesforce DevOps tools like Copado.
• Supported deployments using various tools like Copado, ANT migration tool , SFDX CLI to production environments.
• Worked and supported on salesforce releases every quarter.
• Managing team and gave training to the new joiners. Ensuring the allocated user stories get completed within sprint.
• Strong knowledge of the Salesforce platform, including administration, configuration, and change management best practices. Demonstrable experience in change and release management within a Salesforce environment.
• Maintain user roles and profiles, security settings, access settings. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
• Ability to excel in a fast-paced environment requiring attention to detail, excellent organizational skills, a high degree of motivation, and deadline-driven productivity.
• Worked with data management using Salesforce data loader , Workbench etc.
• Excellent ability to work in cross-functional teams.

• Experience with salesforce.com standard objects like Accounts, Opportunity, Contacts, Leads, Campaigns, Activities, Managed packages.
• Salesforce Administration and Configuration like Object Management, Flows, Approval Processes, User Management, Data and Application Security Management
• Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client's requirements and functionality.
• Creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions. Assisting user related issues .
• Experience working as L1/L2 support professional managing 24/7 Customer facing applications for an enterprise organization.
• Experience with IT Service Management and ITIL processes.
• Worked on creating sandboxes , staging environments.● Formulated different salesforce releases , impact assessments every quarter .

• Successfully managed multiple projects simultaneously, ensuring timely delivery within budget and meeting client expectations.

• Facilitated effective communication and collaboration among project team members, stakeholders, and clients.

• Oversaw day-to-day business operations, including resource allocation, workflow management, and process improvement initiatives.

• Lead and manage team of analysts to ensure timely and accurate delivery of projects and tasks.

• Develop and implement training programs to enhance technical skills and knowledge of team members in DCOPS.