Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
International Experience
Training
Generic
RACHIT GULATI

RACHIT GULATI

Senior Project Manager
Gurgaon

Summary

Dedicated, flexible, results-driven and highly agile Project Manager with over 18 years of experience in leading large-scale business transformation programs across diverse retail banking domains, excelling in application development, data center migration, infrastructure upgrades, and end-of-life remediation. Proven expertise in navigating global environments, managing complex projects, fostering innovation and managing multiple projects and stakeholders in parallel.

Adept at balancing strategic vision with agile implementation, influencing stakeholders at all levels, and driving successful outcomes. Known for leveraging a global mindset, customer empathy, and thought leadership to overcome challenges and deliver value.

Overview

2
2

Years of Program Management

14
14

Years of Project Management

12
12

Years of Application Development

8
8

Years of Application Migration to Cloud/Private DC

Work History

Senior Project Manager at NWM

TCS
Gurgaon, Haryana
1 2019 - Current
  • Major Program/Projects executed : Markets EOL Remediation Program(£3M), London Data Center Exit (£10M), ZDC for consolidation of US infrastructure(£4M) etc.
  • Working as member of program office to support program board in managing/tracking multiple programs being initiated under bank regulatory requirements.
  • Provide oversight to SRO, SRO delegate and Program Manager for various activities being executed under different programs.
  • Led cross-functional teams such as application teams, infra teams (network team, DBA) etc to define and establish project objectives, scope, roadmap, milestones, and deliverables, ensuring alignment with overall delivery strategy.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained schedules to meet key milestones at every project phase.
  • Evaluated vendor proposals, selecting those that provided best value for cost, quality, and timeliness.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Executed multiple data center migration projects (AWS/GCP/Private), demonstrating proficiency in project planning, scheduling, and coordination of infrastructure upgrades reducing end-of-life (EOL) remediation efforts
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Fostered collaboration across teams, facilitating agreement on optimal technical solutions in line with Technical Strategy, and drove discussions to socialize technical design and integration approaches with dependent applications.
  • Developed comprehensive delivery plans that outlined key project activities, their sequence, and delivery timelines, contributing to successful execution of migration initiatives.
  • Proactively identified and managed project risks, demonstrating commitment to resolving issues through to completion.
  • Worked with risk team to manage operational risks.
  • Managed end-to-end migration of applications to private cloud environments (IaaS/CaaS) and AWS/GCP, leveraging JIRA tool to streamline process
  • Provided regular weekly and monthly reporting to senior management, sponsors, and business stakeholders, offering transparent insights into project progress and key milestones.
  • Successfully obtained buy-in and adoption by socializing key program concepts, objectives, benefits, and plans with relevant stakeholders
  • Ensured adherence to security patterns and governance frameworks, as well as compliance with bank regulations throughout SDLC of projects.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.

Delivery Manager for LBG Account

TCS
01.2017 - 01.2019
  • Major projects delivered: Aurora (Migration to IBM Cloud), GDPR Regulation (£1M), .Net Upgrade (£3M) etc.
  • Resource and contract management. Maintaining Billing Vitals for Job Type Contracts.
  • Managed BAU as well as application development projects.
  • Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
  • Developed strategy to migrate multiple applications to IBM Cloud.
  • Oversaw delivery portfolio encompassing multiple locations in UK and India with 20+ deliveries per quarter.
  • Successfully set up new stream, managing team of up to 40 resources under BM, IF and Specialist Brand tower.
  • Completed transition from incumbent vendor.
    Implemented multiple business-critical programs/projects.
  • Resource and contract management (FP and T&M).
    Implemented lean processes for faster delivery and introduced Agile methodology across platforms.
  • Developed strategy and support models for introduction of new tools and metrics as per new MSA.
  • Successful completion of regulatory/strategic projects.
  • Led improvement initiatives to advance operational efficiencies and increase revenue

Technical Delivery Manager at LBG

TCS
09.2013 - 12.2016
  • Projects executed: Gordium (£4M), Future Clearing Model (£3M), ISA (£1M) etc.
  • Transition to Lab concept in account by applying agile project management and agile transformation techniques.
  • Drove innovation within the team by fostering a culture of learning, experimentation, and growth.
  • Introduction of new KPI's as per Master Service Agreement in account.
  • Reduced technical debt by prioritizing and addressing critical issues within the software development lifecycle.
  • Trained personnel on use of various IT tools and applications.

SME in LBG Account for Core Banking System

TCS
04.2011 - 07.2013
  • Major Projects executed: Batch Optimization, API upgrades.
  • Prepared technical design documents, upgraded various checklist to avoid repeated issues.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Transition to quick delivery approach (two release/month) from quarterly group releases (once per quarter) increasing number of deliveries by 60%.
  • Championed change management during release implementation.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Designed and prepared technical designs, studies, and related documentation.

Team Lead/Support Professional for Carnival Cruise

TCS
Noida
06.2011 - 03.2012
  • Directed and supervised team of 10 associates engaged in Production Support and Application development.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Production Support Engineer At CCL

TCS
01.2009 - 01.2011
  • Was responsible for support and maintenance of various modules such as Bon Voyage, Datawarehouse, SPMS etc.
  • Coordinate and manage offshore resources.
  • Facilitated seamless integration between various systems by developing custom interfaces tailored specifically to each unique use case scenario.
  • Determined root causes of failures and recommended changes in designs, tolerances or processing methods.
  • Reviewed production schedules and streamlined processes.
  • Mentored junior production support engineers, providing guidance on best practices and helping them develop skills necessary for long-term career growth within industry.

Production Support Engineer at CCL

TCS
Noida
07.2006 - 03.2009
  • Reviewed production schedules and streamlined processes.
  • Upgrade/Managed Shore Excursion, Bon Voyage systems.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Resolution of P1, P2 and P3 tickets within SLA.
  • Making sure required processes are followed.
  • Optimized system performance with regular maintenance of databases.

Education

Masters in Technology - Electronics and Communication

National Institue of Technology
Kurukshetra
04.2004 - 06.2006

Bachelor of Engineering - Electronics and Communication

IEC College of Engineering
Noida
03.1999 - 03.2003

Skills

Infrastructure Upgradesundefined

Accomplishments

  • Catalyst Certification for handling large programs /projects.
  • AWS Certified Practitioner.
  • Certified Scrum Master.
  • Best Team Award for implementation of critical Projects.
  • Certificate in Core Banking Solutions.
  • Foundation Certificate in Banking.
  • Multiple Service Delivery Awards.
  • Multiple On the Spot Awards.
  • Best Auditor Award.

Timeline

Delivery Manager for LBG Account

TCS
01.2017 - 01.2019

Technical Delivery Manager at LBG

TCS
09.2013 - 12.2016

Team Lead/Support Professional for Carnival Cruise

TCS
06.2011 - 03.2012

SME in LBG Account for Core Banking System

TCS
04.2011 - 07.2013

Production Support Engineer At CCL

TCS
01.2009 - 01.2011

Production Support Engineer at CCL

TCS
07.2006 - 03.2009

Masters in Technology - Electronics and Communication

National Institue of Technology
04.2004 - 06.2006

Bachelor of Engineering - Electronics and Communication

IEC College of Engineering
03.1999 - 03.2003

Senior Project Manager at NWM

TCS
1 2019 - Current

International Experience

United States, Miami, Florida, 2.5 years

Training

  • MLT Runway - Cloud Computing
  • MLT Runway - Key Leadership Roles
  • CATALYST Program
  • Big Data Tech Lead Awareness Program
  • Inspire to Lead Leadership Program
  • Project Management Professional (PMP) - Study Circle Facilitation
  • DESS: BigData and Hadoop EcoSystem - Awareness
  • Cross-Culture Sensitization - Cultural Diversity in Business (CDB)

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RACHIT GULATISenior Project Manager