Rachit Kanwar
Gurugram
Summary
Supportive Banking Assistant with extensive bank telling and financial experience. Organized team member assists banking personnel by organizing, filing, and checking bank documents and statements thoroughly. Committed to promoting and cross-selling banking products and services to customers.
Overview
9
9
years of professional experience
Work History
Analyst
National Australian Bank (NAB)
Gurugram
03.2023 - Current
- Formulated recommendations for loan approvals, denials, counter offers and restructures.
- Reviewed and analyzed historical financial performance metrics.
- Monitored performance metrics related to underwriting processes in order to identify areas of improvement.
- Decreased value of substandard risk policy and specified endorsements.
- Collected and reviewed third-party reports to support decisions.
- Analyzed market conditions when making decisions about loan approvals or denials.
- Leveraged customers' history, industry, and demographic information to calculate renewal rates.
- Maintained up-to-date knowledge of industry trends, laws, regulations, and best practices related to mortgage underwriting activities.
Procurement Operations Associate
Accenture Pvt Ltd
12.2021 - 01.2023
- Collaborated with team members to achieve target results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
- Worked on tools like SAP, Ariba Network, Buyers Portal
Customer Service Representative
Accenture Pvt Ltd
03.2020 - 12.2021
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer adjustments to maintain financial accounts
- Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions
- Offering advice and assistance to customers
- Answered product and service questions, suggesting other offerings to attract potential customers
- Recommended products to customers, thoroughly explaining the details
Associate
Zomato
11.2018 - 09.2019
- Creating SOPs for the team for better management of merchant's concerns and to ensure conceptual alignment within the team
- Partnering across departments to collaborate and solve recurring issues and escalations
- Maintaining SLA and TAT of the queries
- Tracking inward and outward payments to the merchant account and reporting any delays
- Worked closely with the payments team for any sort of delays or shortage in final settlement
- Responsible for KYC checks for completeness and accuracy as a part of partner (restaurant) validation in order to onboard the restaurant
- Worked on Salesforce and Zendesk to automate data entry forms into tickets
- Ensure restaurant partners GST certificate and FSSAI license are correct and up to date
Associate
Tech Mahindra
03.2016 - 04.2017
- Troubleshooting and assisting customer on queries regarding products and services
- Worked on CRM tool
- Responsible for verification of a customer to provide Globe Telecom services
- Answered customer inquiries regarding product features, pricing, and availability.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled incoming calls from customers regarding orders or other inquiries.
Education
Post Graduate - M.A - Economics
Panjab University
Chandigarh07.2014
Graduation - Humanities with Maths, Economics and Public Administration
Panjab University
Chandigarh05.2012
Skills
- Decision Making
- Flexibility and Adaptability
- Communication skills
- Credit analysis
- Policy interpretation
- Application assessments
- Underwriting guidelines
- Portfolio management
- Claims management
Timeline
Analyst
National Australian Bank (NAB)
03.2023 - Current
Procurement Operations Associate
Accenture Pvt Ltd
12.2021 - 01.2023
Customer Service Representative
Accenture Pvt Ltd
03.2020 - 12.2021
Associate
Zomato
11.2018 - 09.2019
Associate
Tech Mahindra
03.2016 - 04.2017
Post Graduate - M.A - Economics
Panjab University
Graduation - Humanities with Maths, Economics and Public Administration
Panjab University
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