Rachit Khanna
New Delhi
Summary
Accomplished Assistant Vice President at Marsh, adept in project and operations management, I spearheaded strategic initiatives and led teams to exceed performance metrics. Skilled in fostering customer relationships and solving complex problems, my leadership significantly enhanced organizational efficiency and stakeholder satisfaction.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Assistant Vice President
Marsh
Gurugram
10.2024 - Current
- Provided guidance, support and direction to subordinates in order to achieve organizational goals.
- Created and maintained a positive working environment through effective leadership practices.
- Worked closely with other executive team members on strategic planning initiatives.
- Resolved conflicts between staff members while maintaining professional relationships.
- Coordinated activities between departments to maximize efficiency of resources.
- Performed research into new technologies that could benefit the company's operations.
- Served as a liaison between the organization and external partners and vendors.
- Collaborated with upper management to create long-term business plans.
- Monitored departmental performance metrics to ensure objectives were met or exceeded.
- Planned and coordinated risk mitigation strategies to protect company assets.
Manager
Mercer
Gurugram
10.2021 - 10.2024
- Identify and resolve project issues, conflicts, and dependencies in a proactive and timely manner, applying creative problem-solving techniques.
- Manage project budgets, track expenses, and provide regular status updates to stakeholders, including senior management and clients.
- Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones.
- Ability to understand the situation, and be able to reciprocate in the most appropriate and responsible way possible.
Sr Business Analyst
Buck
Chandigarh
09.2020 - 09.2021
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Developed business process models to identify and document customer requirements.
- Created data flows to illustrate the flow of information between various stakeholders.
- Conducted stakeholder interviews to understand user needs and preferences.
Business Analyst
Conduent
Gurugram
03.2018 - 09.2020
- Analyzed customer data to determine trends in purchasing behavior.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Identified gaps between current state and desired future state operations.
Lead Business Analyst
Mercer
Gurugram
05.2014 - 03.2018
- Developed process maps and data flow diagrams to identify business processes, gaps and opportunities for improvement.
- Analyzed customer feedback and internal performance metrics to develop insights into the effectiveness of existing systems and procedures.
- Designed test plans, conducted user acceptance testing and monitored system performance post-implementation.
- Provided training on new tools and software implementations to ensure successful adoption across the organization.
Associate Business Analyst
Call Connect
New Delhi
10.2013 - 02.2014
- Researched industry trends, best practices, and competitive strategies related to business operations.
- Maintained a comprehensive library of technical documentation including user manuals, training materials, system diagrams.
Support Analyst
Mahindra Comviva
New Delhi
03.2012 - 10.2013
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
- Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
- Performed daily maintenance activities such as patch management, virus scans, system backups.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
Education
BTech - Computers Scienece
Ludhiana College Of Engineering And Technology
Ludhiana, Punjab08-2011
Skills
- Project Management
- Product Management
- Team Leadership
- Customer Relationship Management (CRM)
- Time Management
- Complex Problem-Solving
- Key Performance Indicators
- Performance Management
- Operations Management
- Hiring and coaching
- Corporate presentations
- Reporting, meeting minutes, records management
- Issue resolution skills
- Cross-functional team leadership
- Decision making & judgment
Certification
- Taming Bias : Using Wicked Problem Solving to make better decisions and align teams - April (2024)
- Generative AI Overview for Project Managers - April (2024)
- PMP Certified from PMI - March (2024)
- Agile Scrum Master from EXIN - April (2018)
- ITIL Foundation Level from PeopleCert - February (2018)
- Agile Scrum Foundation from EXIN - January (2018)
Accomplishments
- Star of the month (Mercer) - 2024
- Star of the month (Mercer) - 2023
- Star Performer (Buck) - 2020
- Team of the Quarter (Mercer) - 2014
- Certified Pragati (Mercer) - 2024
Languages
English
First Language
Timeline
Assistant Vice President
Marsh
10.2024 - Current
Manager
Mercer
10.2021 - 10.2024
Sr Business Analyst
Buck
09.2020 - 09.2021
Business Analyst
Conduent
03.2018 - 09.2020
Lead Business Analyst
Mercer
05.2014 - 03.2018
Associate Business Analyst
Call Connect
10.2013 - 02.2014
Support Analyst
Mahindra Comviva
03.2012 - 10.2013
BTech - Computers Scienece
Ludhiana College Of Engineering And Technology
- Taming Bias : Using Wicked Problem Solving to make better decisions and align teams - April (2024)
- Generative AI Overview for Project Managers - April (2024)
- PMP Certified from PMI - March (2024)
- Agile Scrum Master from EXIN - April (2018)
- ITIL Foundation Level from PeopleCert - February (2018)
- Agile Scrum Foundation from EXIN - January (2018)
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