Rachita Srivastava
Delhi
Summary
Results-driven professional with 7+ years of experience in EdTech and administrative operations. Expertise in workflow optimization, process improvement, and supporting senior leadership. Strong communicator with a focus on enhancing productivity and efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative - Operations
Imarticus Learning Private Limited
New Delhi
08.2023 - 02.2025
- Oversee day-to-day operations within the academic department, ensuring efficiency and adherence to established protocols.
- Maintained as a primary contact for a diverse group of 25 Staff, 200 Students, Trainers, implementing training programs, feedback mechanisms, and regular updates to enhance communication channels.
- Supervised office supplies and resources, ensuring that the team has what they need to succeed.
- Organized and coordinated conference meetings, and events using Google Calendar and Microsoft Outlook, ensuring seamless coordination and timeliness for all participants.
- Supported staff by expediting administrative tasks such as managing paperwork processing, optimizing schedules, and refining data entry procedures.
- Facilitated the coordination of class scheduling and logistics for an average of 24-30 classes per week using Google Calendar and Microsoft Outlook.
- Monitored faculty performance to ensure compliance with company curriculum guidelines.
- Enhanced teacher effectiveness through the implementation of project-based learning within academic standards, curriculums, and teaching methodologies.
- Interfaced with academic leadership, faculty, and stakeholders to enhance educational experience, resulting in improved student satisfaction scores.
- Ensured educational technology compliance with regulations through regular audits and enforcement of safety protocols, implementing policy reviews and adherence.
- Produced daily and weekly reports for fee collections and invoice generations using Microsoft Excel, Pivot Tables, and SUMIF, in addition to the Learning Management System.
- Performed Training Management activities on the Learning Management Systems, Training Administration issue, E-mail.
Senior Admission Counselor
NIIT Pvt. Ltd.
Gurugram
08.2021 - 08.2023
- Handling MBA, DS, ML & AI and other certification programs with an average target responsibility of 20lacs.
- Acquired in-depth knowledge of products, CRM systems, filters, & engaged consumers in meaningful interactions, delivering compelling sales pitches & driving successful closures using LeadSquared as the CRM tool.
- Interacted with over 200 leads consistently, resulting in a 30% connection rate & guiding 25% of leads through counseling sessions, conducting an average of 3 sessions daily.
- Implemented filtering strategies using CRM to connect with 130 unique leads daily for counseling, video sessions, and payments.
- Maintained strong relationships with paid learners, generating 25% of revenue from referrals, facilitated by customer.
- Guided working professionals and students on PG degree programs to enhance skills and facilitate successful transitions into new career paths, with recommendations on specialized certification programs.
- Established and nurture connections with potential clients through effective communication strategies and consistent follow-ups, including regular phone calls and personalized emails. Building business relationships with current and potential partners and clients.
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews meeting or exceeding annual sales goals.
- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
Deputy Manager
Institute of Creative Excellence, Balaji Telefilms Ltd.
Delhi
01.2017 - 05.2021
- Delivered customized individual & group training sessions tailored to meet organizational requirements using LMS software & Zoom, resulting in enhanced employee retention rates.
- Designed & executed training programs to elevate employee performance & enhance KPIs, focusing on improving customer satisfaction ratings while utilizing on-the-job training & mentorship programs.
- Conducted captivating product demonstrations & delivered compelling sales presentations to secure new business, incorporating interactive demos, a data-driven approach, & engaging techniques.
Education
Training - SWOT Analysis
Institute of Creative Excellence
New Delhi08.2018
PGDM -
Doon Business School
Dehradoon07.2017
Bachelors of Commerce -
Iswar Sharan Degree College
Allahabad07.2014
Skills
- Sales strategy and execution
- People management
- MS OFFICE
- Data analysis & reporting
- Customer acquisition
- Communication Skills
- Product development and market research
- Client relationship
- Training administration
- CRM - Leadsquared
- Negotiation Skills
- Time Management
Websites
Certification
Certified in Human Resource Management, 01/01/23, 11/30/23, Talent Acquisition & Recruitment: Expertise in designing and implementing recruitment strategies, including job analysis, interviewing techniques, and onboarding., Employee Relations: Ability to foster a positive work environment, resolve conflicts, and ensure compliance with labor laws and organizational policies., HR Policies & Compliance: Understanding of HR regulations and best practices in compliance, employee contracts, and organizational policies.
Languages
English, C2
Projects
Employee Engagement Program Design, Developed an employee engagement program aimed at improving retention and motivation, which included surveys, feedback loops, and action plans based on results. Recruitment Strategy Plan, Designed a recruitment strategy for a company looking to expand its workforce, including job descriptions, interview processes, and sourcing strategies.
Timeline
Administrative - Operations
Imarticus Learning Private Limited
08.2023 - 02.2025
Senior Admission Counselor
NIIT Pvt. Ltd.
08.2021 - 08.2023
Deputy Manager
Institute of Creative Excellence, Balaji Telefilms Ltd.
01.2017 - 05.2021
Training - SWOT Analysis
Institute of Creative Excellence
PGDM -
Doon Business School
Bachelors of Commerce -
Iswar Sharan Degree College
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