Rachna Singh
Gurgaon
Summary
Dynamic sales and marketing leader with a proven track record at Rakshak Securitas Pvt Ltd, excelling in revenue planning and CRM analytics. Adept at driving new customer acquisition and fostering strong relationships, I leverage my expertise in SAP and Oracle to achieve ambitious targets and enhance team performance.
Overview
18
18
years of professional experience
Work History
AVP Sales & Marketing
Rakshak Securitas Pvt Ltd
11.2023 - Current
- Own the annual and quarterly revenue target for the assigned region or business line.
- Build the sales plan across products, segments and geographies with the leadership team.
- Coach and review zonal and regional managers on their numbers, pipeline and teams.
- Drive new customer acquisition and growth in existing accounts across the area.
- Own the sales forecast for the area and commit realistic numbers each period.
- Set and monitor coverage, productivity and pricing discipline across the field.
- Resolve large deal, pricing and channel conflicts that managers escalate.
- Partner with marketing, product and operations to support the sales plan.
- Build the leadership pipeline by developing and promoting strong managers.
- Report performance, risks and market trends to sales leadership every period.
Customer relationship manager
Sai Communication Pvt Ltd
Noida
08.2021 - 11.2023
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs
- Knowing your competition and strategizing accordingly.
Customer relationship manager
Neha Aviation Management Pvt. Ltd.
New Delhi
01.2021 - 08.2021
- Ensure outstanding customer satisfaction by maintaining strong working relationship.
- Guide and lead team members to deliver services that meet customer requirement.
- Handle client issues throughout the implementation lifecycle in a timely and accurate fuction.
- Schedule and conduct status meetings with appropriate development resources and customer.
- Maintain complete and accurate customer correspondence data
- Assistance in making major business decisions.
- Develop and update client related reports
- Managing client relationship to build a reputation for excellent services and generate repeat business.
- Negotiate and manage agreements through business contract process.
- Identify and develop problem solving methodology to resolve customer issues.
- Adding business through new customers
Sales Admin
Agilent Technologies Pvt. Ltd
Manesar
04.2014 - 12.2020
- Material procurement from Germany through SAP.
- New instruments ordering as well required documents preparation for import of equipments i.e. IVL license, Export / Import license etc.
- Support for customs clearance and custom duty payment
- To take care of country logistics for movement and delivery of instruments. Arranging road permits / waybill, Octroi etc for the movement of shipments in different states within India and out of India.
- Data collection, data entry and preparation of MIS reports
- Keep tracking of demo instruments across country and maintaining inventory
- Coordination and reporting of demo instruments with Germany team
- Reexport of equipments after ageing or support in sale of the ageing equipments
- Vendors Management which includes new vendor set up
- Tracking open POs/Invoices, re-newal of SOW/engagement letters
- Raise Purchase Requisition and PO for all orders and supplies for all departments.
- Working on SAP and Oracle & Demo Tracker
- Preparation and circulation of MOM
- IProcurement of material
- To take care of country logistics for movement and delivery of instruments.
- EMD recovery follow for customer
- Raising request for EMD/ Tender Fee through EMD portal or BG portal
- Tender document & relevant information for EMD/ Tender fees in detail to be provided by respective Tender Specialists.
- Following up with AP /BG Team to get the DD's, FDR, BG's & Online payment UTR Ref's no's timely
- Co-ordinating with Sales team to ensure that the request raised in tools are getting approved & that the instruments are received by sales for getting bids submitted on time.
- Co-ordinating with CVA team to get the customers (vendor) name added in EMD tool data base whenever required.
- Sending report on daily basis with status for the tender fee/ EMD request being raised.
- Fortnightly basis getting the EMD's transferred to the respective Tender Specialist in EMD tool for further updating in portal.
- Following up with Sales on Fortnightly basis to update the status of EMD in the excel file
Admin Executive
Aequor Information Tec Pvt Limited
Gurgaon
05.2012 - 03.2014
- Housekeeping Management
- Pantry Management
- Stationary Management
- Asset Management
- Vendor Management
- Event Management
- Preparing Meeting Agendas
- Making Travel Arrangements (Air, Rail and Road travel)
- Arranging Guest House & Hotel bookings.
- Organizing Visiting cards, ID Cards, Mobile connection, Data card connection and the stationary required for the new employees.
- Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees.
- Interacting with clients, vendors, senior-level Management, and all other levels of employees.
- Organize and maintaining files and records.
- General Administration
- Any Other Duties as directed by the Senior management
Executive Admin & CRM
Pinnacle Tele Services
Gurgaon
05.2010 - 04.2012
- Overall responsibilities of office admin work which includes housekeeping management, pantry management, stationary management, assets management, vendor management, event management, hotel & guest house bookings, arranging visiting & ID cards for employees.
- Worked on New Client Acquisition & Building Customer Relationship. Handling all inquiries and request of customer and resolving the problem
- Building and maintaining healthy business relations with major clientele, ensuring maximum Customer Satisfaction & Customer Service by achieving performance parameters.
- Monitored the industry and took measures accordingly to increase the number of projects.
- Working on Operations profile to handle the team of site executives of different sites.
- Increase in business through up gradation, overseeing marketing, business promotions and new business from existing clients.
- Drafted Proposals and Contract Agreement.
- Preparing & Maintaining Daily Collection Reports, Management Reports, MIS Reports & different reports related to sites.
- Interacting with the customer via fax phone the internet email.
- Maintaining Customer Relationship by timely meeting with different clients.
- Prepared the PPT for the company.
- Handling Administration work & Office automation.
- Following up with complaints or inquiries of customer collecting previous due payment ,issuing customer refunds and forwarding customer concern to upper management when required
Salwan Property Management
12.2008 - 04.2009
- I worked in California, United States as an intern at Salwan Property Management for few months. I was on travelling Visa and wanted to experience the work environment in a different country.
01.2010 - 04.2010
- Data entry
- Taking telephone complaints (tenants)
- Taking care of day to day maintenance work orders (assigning work orders to handymen etc.)
- Inventory control
- Supervise several rental properties in Hayward, Fremont and San Leandro area
- Day to Day Office Operation
- Dealing with different vendors (vendor management
Education
Master in Arts - English Literature
Jiwaji University
Gwalior, M.P., India01-2001
MBA - HR & Operations
Shobit University
MerrutDISM (Diploma) - Software Management
Aptech
Skills
- MS Word, MS Excel, PowerPoint
- SAP & Oracle
- Internal tools like Webex, Teleconferencing & CISCO
- Working Knowledge of Internet
- Revenue planning
- Sales forecasting
- CRM analytics
- Business development
- Business administration
Personal Information
- Gender: Female
- Marital Status: Married
Timeline
AVP Sales & Marketing
Rakshak Securitas Pvt Ltd
11.2023 - Current
Customer relationship manager
Sai Communication Pvt Ltd
08.2021 - 11.2023
Customer relationship manager
Neha Aviation Management Pvt. Ltd.
01.2021 - 08.2021
Sales Admin
Agilent Technologies Pvt. Ltd
04.2014 - 12.2020
Admin Executive
Aequor Information Tec Pvt Limited
05.2012 - 03.2014
Executive Admin & CRM
Pinnacle Tele Services
05.2010 - 04.2012
01.2010 - 04.2010
Salwan Property Management
12.2008 - 04.2009
Master in Arts - English Literature
Jiwaji University
MBA - HR & Operations
Shobit University
DISM (Diploma) - Software Management
Aptech