Reading
Rachna Vashistha
Business Development Executive
Mumbai,MH
Summary
Experienced Sales Executive with over 5 years of experience in Sales and Marketing. Excellent reputation for resolving problems and improving customer satisfaction. Revenue-driven and goal-oriented sales executive with a track record of delivering best results by innovating new sales ideas and promotional strategies. Out-of-the-box thinker recognized for consistently achieving all quality and revenue goals; establishing and maintaining trustworthy interpersonal lines of communication with the customers; implementing and executing ingenious plans to promote future business partnerships. Dedicated, loyal and detail-oriented employee that operates under the belief of fair-play in business and seeks personal and career growth.
Overview
2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Sales Executive
Alpine Health LLC
Ahmedabad, Gujarat
05.2019 - Current
- Communicated effectively via calls, emails or texts to maintain customer satisfaction; retain & upsell key accounts.
- Generated leads and managed potential customers through outbound telephone and email marketing.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve revenue targets.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Demonstrated and proposed value of service as solution to prospective major accounts.
- Collaborated with internal teams such as management, marketing & warehouse staff to address customer needs/queries.
- Maintained accurate and accountable handling of all customer payments as well as daily reconciliations.
New Employee Trainer
Alpine Health LLC
Ahmedaabad, Gujarat
01.2021 - Current
- Prepared new sales representatives by conducting orientation to the sales process.
- Trained new employees to address customer concerns in professional, courteous and efficient manner.
- Reviewed and evaluated daily matrices of new employees to find their strengths and weaknesses.
- Conducted one-on-one training sessions for new employees aimed at improving overall performance.
- Administered performance reviews to evaluate each participant’s progress.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared a variety of different written communications, reports and documents to ensure smooth training.
Technical Support Representative
TTEC
Ahmedabad, Gujarat
10.2018 - 05.2019
- Providing customer support and helping them resolve operational issues via emails, calls and chat communication.
- Listen intently to the needs of the customer to determine the best resolve & administer solutions/recommendations.
- Identifying opportunities for process and system improvements based on internal team/customer requirements.
- Working on multiple ad hoc projects such as Launch Suppression, Transaction Inquiries, Data Feed Processing etc.
Commission Sales Associate
Ebiz.com Pvt. Ltd
Bhopal, Madhya Pradesh
07.2015 - 09.2018
- Conducted seminars for promoting the Computer Hardware and Software Courses along with Personality Development Program for students.
- Prospected and presented the product to potential customer to get sales on-board.
- Motivated and trained the team of more than 200 people to replicate sales and worked on the personality growth of all team members.
- Acted as a resource for Sales Executives to deliver product knowledge and answer client questions during the sale.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Engineering - Computer Science
Jai Narain College of Technology
Bhopal 08.2013 - 07.2017
Skills
Sales strategy
Goals and performance
Relationship building
Upselling
Lead Generation
Sales Forecasting
New employee mentoring
Organization, prioritizing, and multi-tasking
Public Speaking
Database Management
Interests
Writing
Sports
Dancing
Timeline
New Employee Trainer
Alpine Health LLC
01.2021 - Current
Sales Executive
Alpine Health LLC
05.2019 - Current
Technical Support Representative
TTEC
10.2018 - 05.2019
Commission Sales Associate
Ebiz.com Pvt. Ltd
07.2015 - 09.2018
Bachelor of Engineering - Computer Science
Jai Narain College of Technology
08.2013 - 07.2017