Summary
Overview
Work History
Education
Skills
Interests
Timeline
GeneralManager
Rachna Vashistha

Rachna Vashistha

Business Development Executive
Mumbai,MH

Summary

Experienced Sales Executive with over 5 years of experience in Sales and Marketing. Excellent reputation for resolving problems and improving customer satisfaction. Revenue-driven and goal-oriented sales executive with a track record of delivering best results by innovating new sales ideas and promotional strategies. Out-of-the-box thinker recognized for consistently achieving all quality and revenue goals; establishing and maintaining trustworthy interpersonal lines of communication with the customers; implementing and executing ingenious plans to promote future business partnerships. Dedicated, loyal and detail-oriented employee that operates under the belief of fair-play in business and seeks personal and career growth.

Overview

2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience

Work History

Sales Executive

Alpine Health LLC
Ahmedabad, Gujarat
05.2019 - Current
  • Communicated effectively via calls, emails or texts to maintain customer satisfaction; retain & upsell key accounts.
  • Generated leads and managed potential customers through outbound telephone and email marketing.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve revenue targets.
  • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Demonstrated and proposed value of service as solution to prospective major accounts.
  • Collaborated with internal teams such as management, marketing & warehouse staff to address customer needs/queries.
  • Maintained accurate and accountable handling of all customer payments as well as daily reconciliations.

New Employee Trainer

Alpine Health LLC
Ahmedaabad, Gujarat
01.2021 - Current
  • Prepared new sales representatives by conducting orientation to the sales process.
  • Trained new employees to address customer concerns in professional, courteous and efficient manner.
  • Reviewed and evaluated daily matrices of new employees to find their strengths and weaknesses.
  • Conducted one-on-one training sessions for new employees aimed at improving overall performance.
  • Administered performance reviews to evaluate each participant’s progress.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Prepared a variety of different written communications, reports and documents to ensure smooth training.

Technical Support Representative

TTEC
Ahmedabad, Gujarat
10.2018 - 05.2019
  • Providing customer support and helping them resolve operational issues via emails, calls and chat communication.
  • Listen intently to the needs of the customer to determine the best resolve & administer solutions/recommendations.
  • Identifying opportunities for process and system improvements based on internal team/customer requirements.
  • Working on multiple ad hoc projects such as Launch Suppression, Transaction Inquiries, Data Feed Processing etc.

Commission Sales Associate

Ebiz.com Pvt. Ltd
Bhopal, Madhya Pradesh
07.2015 - 09.2018
  • Conducted seminars for promoting the Computer Hardware and Software Courses along with Personality Development Program for students.
  • Prospected and presented the product to potential customer to get sales on-board.
  • Motivated and trained the team of more than 200 people to replicate sales and worked on the personality growth of all team members.
  • Acted as a resource for Sales Executives to deliver product knowledge and answer client questions during the sale.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Bachelor of Engineering - Computer Science

Jai Narain College of Technology
Bhopal
08.2013 - 07.2017

Skills

    Sales strategy

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Interests

Reading

Writing

Sports

Dancing

Timeline

New Employee Trainer

Alpine Health LLC
01.2021 - Current

Sales Executive

Alpine Health LLC
05.2019 - Current

Technical Support Representative

TTEC
10.2018 - 05.2019

Commission Sales Associate

Ebiz.com Pvt. Ltd
07.2015 - 09.2018

Bachelor of Engineering - Computer Science

Jai Narain College of Technology
08.2013 - 07.2017

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Rachna VashisthaBusiness Development Executive