Radha Thakur
Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Senior Support Executive
Eazy business solutions
Gurgaon
08.2021 - Current
- Currently handling Hamilton Housewares Pvt. Ltd client.
- Worked on many clients before.
- Resolved escalated customer issues by providing professional advice and guidance.
- Monitored incoming inquiries from customers via email, phone, or chat applications.
- Provided technical support to customers.
- Identified areas of improvement within the customer service process and developed strategies to improve efficiency.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
Education
B.com (Prog.)
SSNC Delhi University
Delhi11-2022
High School Diploma -
GGSKV No. 1 Model Town 3rd
Delhi, India06-2019
Masters in Commerce
Indira Gandhi National Open University
DelhiSkills
- MS Office
- Multitasking
- Communication Skills
- Supervision and leadership
- Collaboration
- Critical Thinking
- Problem-Solving
Accomplishments
- Achieved the Excellence Award for the outstanding performance in 2022-23.
- Certificate of Appreciated received for the months August, October, November 2022 and February 2023.
- Became the employee of the month and part of the wall of the fame with the amazing reward (Trip to Goa).
- Achieved the Excellence Award for the outstanding performance in 2023-24.
Timeline
Senior Support Executive
Eazy business solutions
08.2021 - Current
B.com (Prog.)
SSNC Delhi University
High School Diploma -
GGSKV No. 1 Model Town 3rd
Masters in Commerce
Indira Gandhi National Open University
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