Radhesh Krishna
Bangalore
Summary
Accomplished Senior Support Engineer with a proven track record at 42Gears Mobility Systems, adept in software development and prototyping, alongside strong DevOps practices. Expert in enhancing system scalability and security, significantly improving project workflows. Demonstrates exceptional problem-solving and team collaboration skills, ensuring optimal mobile operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Support Engineer
42Gears Mobility Systems Private Limited
Bangalore
04.2023 - Current
- Recommended improvements to facilitate team and project workflow.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Participated in architectural discussions regarding design decisions related to scalability and security.
- Responded promptly to emergency incidents requiring immediate attention.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted with the design, installation, configuration, testing, maintenance, documentation, and administration of networks.
- Resolved complex problems encountered by end users related to mobile operations.
IT Analyst
Tata Consultancy Service
Bangalore
10.2018 - 04.2023
- Developed and managed project plans while providing status updates to management.
- Mapped industry standard design patterns to existing code base to derive component architecture model of system.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Provided support to end-users in troubleshooting application issues.
- Developed, documented and revised system design procedures and quality standards.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Monitored system performance, identified bottlenecks and optimized the same.
Skills
- Software support
- Application installations
- Software development
- Software prototyping
- DevOps practices
- Virtualization technologies
- Cloud architecture design
Accomplishments
- Best Customer Satisfaction achieved award 9 times - within a year
- Best Software Idea provided in Think Big (Idea Discussion Event) Winner 2 times and Runner-up 1 time
- Best Employee in Technical Support - 5 times.
Affiliations
- Sport Enthusiast
- Photography Enthusiast
- Travel Experience: Engaged in cultural immersion and language acquisition through extensive international travel
Timeline
Senior Support Engineer
42Gears Mobility Systems Private Limited
04.2023 - Current
IT Analyst
Tata Consultancy Service
10.2018 - 04.2023
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