Summary
Overview
Work History
Education
Skills
Travelling , Dancing
Timeline
Generic
Radhika Maheshwari

Radhika Maheshwari

Sr. Grievance Handling Relationship Manager
Gurgaon

Summary

Motivated and experienced Customer Service Representative with 2.5 years of proven experience at Policybazaar Pvt. Ltd. Demonstrated success in effectively handling customer grievances and cultivating lasting relationships. Skilled in efficiently managing high volumes of customer inquiries, resolving complex issues, and elevating overall customer satisfaction levels. Excited about the opportunity to bring expertise into a more dynamic role.

Overview

4
4
years of professional experience

Work History

Senior Grievance Handling Relationship Manager

Policybazaar Broker Pvt. Ltd.
01.2021 - Current
  • Handled direct customer escalations and coordinated with senior management for resolution.
  • Managed communication over phone, email, live chat, and social media.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Explained policies and financial services to clients an ensured clarity.
  • Utilized CRM tools to track interactions, ensuring timely and effective issue resolution.
  • Recognized multiple times for excellence in customer support and service delivery.

Education

Bachelor of Commerce - Commerce

Delhi University
South Delhi

12th Grade - Commerce-(CBSE)

Sh. Sn. Sidheshwar Sr. Sec. Public School

10th Grade - CBSE

Sh. Sn. Sidheshwar Sr. Sec. Public School

Skills

Travelling , Dancing

Travelling – Passionate about exploring diverse cultures, cuisines, and geographies. Traveling has enhanced my adaptability, problem-solving skills, and ability to communicate across cultural boundaries. It has also broadened my global perspective and appreciation for diversity—qualities that I bring into team dynamics and client interactions.

Dancing – Enthusiastic dancer with a strong interest in classical and contemporary styles. Dancing has instilled discipline, dedication, and the importance of consistent practice. Participating in group performances has also strengthened my teamwork, time management, and confidence in public presentation settings.

Timeline

Senior Grievance Handling Relationship Manager

Policybazaar Broker Pvt. Ltd.
01.2021 - Current

12th Grade - Commerce-(CBSE)

Sh. Sn. Sidheshwar Sr. Sec. Public School

10th Grade - CBSE

Sh. Sn. Sidheshwar Sr. Sec. Public School

Bachelor of Commerce - Commerce

Delhi University
Radhika MaheshwariSr. Grievance Handling Relationship Manager