Radhika Rajagopal
Bengaluru
Summary
Senior Engineer with 9+ years of industry experience, specializing in compute infrastructure, cloud solutions, and customer support. Proven expertise in troubleshooting networking, storage platforms, and Linux operations. Recognized for providing excellent customer service, mentoring teams, and driving positive business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Engineer
Dell Technologies
Bangalore
04.2021 - Current
- Mentored junior engineers on best practices and technical skills development.
- Analyzed complex engineering problems to identify root causes and solutions.
- Streamlined processes to enhance project timelines and resource allocation efficiency.
- Resolved escalated customer issues in a timely manner.
Technical Support Engineer 2
Dell Technologies
Bangalore
10.2018 - 04.2021
- Part of XtremIO Global Recovery Team - Escalation, handling customer escalation cases, code red, and downtime incidents. Actively involved in providing root cause analysis (RCA).
- Diagnosed and troubleshot backend issues in production environments.
- Created, approved, and published Knowledge Base articles as part of the KBA team.
- Performed tasks related to telecommunication operations, installation, and maintenance for local and remote locations.
- Worked closely with cross-functional teams to identify and solve business challenges.
- Developed positive working relationships with stakeholders and mentored new employees.
Education
Bachelor's Degree - Electronics and Communications Engineering
Visveswaraya Technology University
Bangalore 09.2012 - 06/2016
Skills
- Troubleshooting
- Networking
- Storage
- Linux
- Team Building & Mentorship
- Debugging & Problem Solving
- Product Support
- Storage Array Management
- Technical documentation
- Cross-functional teamwork
Certification
- ITIL 4- Foundation
- Associate - Information Storage and Management
- Implementation Engineer, XtremIO Solutions Specialist
- VMware Certified Professional - Specialist - Platform Engineer, Powerstore
Accomplishments
- Received Game Changer award and multiple rewards from management.
- Recognized as a top performer with several customer appreciation emails and CSATs for knowledge, professionalism, and communication.
- Mentored freshers to upskill on products.
- Provided training to Dell outsourced teams.
Personal Information
Title: Senior Customer Success Engineer
Languages
English, Malayalam
First Language
Hindi
Elementary
A2
Kannada
Beginner
A1
Timeline
Senior Engineer
Dell Technologies
04.2021 - Current
Technical Support Engineer 2
Dell Technologies
10.2018 - 04.2021
Bachelor's Degree - Electronics and Communications Engineering
Visveswaraya Technology University
09.2012 - 06/2016