Radhika Ramachandran
Senior Business Analyst
South Windsor,CT
Summary
- Business Systems Analyst with 14+ years of experience delivering technology and process solutions across Automotive, Healthcare, Logistics, Banking, Retail, and Higher Education industries. Expert in requirements analysis, stakeholder management, Agile/Scrum delivery, ERP implementations, and system integrations. Proven ability to translate complex business needs into functional and technical requirements, support full SDLC lifecycle, and drive cross-functional collaboration between business, product, and engineering teams. Strong experience in PeopleSoft, CRM platforms, CMS systems, API integrations, and data analysis. Certifications:
- Professional Scrum Master (PSM I)
- Google AI Essentials
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Quantipeak
01.2025 - Current
- Acted as a liaison between product, engineering, QA, and operations teams in a highly matrixed environment involving sales promotions and forecasting systems to gather requirements and document workflows.
- Elicited, analyzed, and documented business, functional, and technical requirements using standard BA methodologies (BRDs, FRDs, use cases, process flows).
- Acted as a key liaison between business stakeholders, developers, QA, and infrastructure teams to ensure clear, complete, and traceable requirements.
- Developed and maintained comprehensive technical documentation, including system specifications, data flow diagrams, interface documents, and operational procedures.
- Created and managed project artifacts such as scope documents, schedules, budgets, functional specifications, and technical design documentation.
- Performed data analysis and reporting using SQL, Excel, Power BI to support requirements.
- Work closely with development teams to translate business needs into functional specifications.
- Create user stories, use cases, acceptance criteria, business process models, process and data flow diagrams to support technical and business requirements.
- Applied foundational programming concepts to translate complex technical details into clear, actionable business requirements. design, document and maintain system processes.
- Develop and maintain field level mapping spreadsheets and related documentation.
- Oversee end-to-end deployment, release management, coordinating development, testing, and production stages to ensure smooth releases.
- Supported full SDLC activities, including requirements validation, functional and non-functional testing, and user acceptance testing (UAT).
- Authored and executed test cases, validated system functionality, and coordinated defect tracking and resolution with development teams.
- Identified opportunities to enhance or modernize legacy systems and recommended process and system improvements aligned with business objectives.
- Collaborated with cross-functional teams to support application development, deployment, and post-production support activities.
- Utilized tools such as Azure DevOps for requirements management to track user stories and tasks, and test management.
- Validate user stories in QA environments, ensuring quality assurance processes are met.
- Conduct UAT (User Acceptance Testing) and provide feedback for system improvements.
- Develop test strategy and test plan documents for stakeholder review and sign-off.
- Apply scrum-Agile and Waterfall methodologies to balance flexibility and control in project management.
- Collaborated with developers and QA teams to support testing strategies, validate requirements, and ensure successful implementation.
- Handle complex data integration between out systems and third-party services using FTP and secure API.
- Supported API-driven system integrations, with strong understanding of REST APIs, data formats (JSON/XML), documentation standards, and implementation best practices.
Lead Business Analyst
Wipro
01.2022 - 08.2023
- Served as the primary point of contact for clients, managing expectations and ensuring deliverables.
- Collaborate with stakeholders to gather, document, and analyse business requirements with contracting system.
- Work closely with development teams to translate business needs into functional specifications.
- Develop use case, process mapping, and gap analysis to communicate system functionalities to development teams.
- Designed and maintained process flow diagrams using Visio to clearly illustrate system behaviour, integrations, and business workflows.
- Create user stories, use cases, acceptance criteria, data flow diagrams, and business process diagrams.
- Develop and maintain field level mapping spreadsheets and related documentation.
- Strong knowledge in programming concepts and API usage, documentation standards, and implementation practices.
- Supported integration discussions and requirement definition for analytics, personalization, marketing automation, and third-party systems.
- Conduct UAT (User Acceptance Testing) and provide feedback for system improvements.
- Develop test strategy and test plan documents for stakeholder review and sign-off.
- Apply scrum-Agile and Waterfall methodologies.
- Used tools like Jira, Confluence to track user stories and tasks.
- Perform ad-hoc reports and migrate data using SQL.
- Handle complex data integration with third-party services using XML and secure messaging.
- Track and report technical issues, using Jira, and make recommendations to product team.
- Assist in change management, documentation, and training for business users.
Senior Business Analyst
University of Connecticut
CT
11.2019 - 11.2020
- Conducted GAP analysis for business processes and designed applications for campus solutions and HCM.
- Led group meetings with functional users and business stakeholders to gather and document system requirements.
- Served as the primary point of contact for clients, managing expectations and ensuring deliverables.
- Regularly communicated with stakeholders to provide updates on project status, risks, and deliverables.
- Coordinated all phases of project life cycle, from initiation through to completion and handover.
- Created UI mockups, reports, and handled data manipulation using SQL.
- Estimated efforts and tracked tasks and change requests.
- Worked on Scrum agile methodologies.
- Used tools like Jira, Confluence to track user stories and tasks.
- Worked with XML for messaging and scripts, ensuring integration with third parties.
- Led customizations for PeopleSoft 9.2 upgrade and fluid page designs for student records.
- Perform quality assurance.
- Developed test scripts, test plans, and ensured comprehensive test coverage across all requirements.
- Coordinated defect triage calls and supported deployments with UAT testing.
- Contributed to process improvement initiatives and supported Scrum methodology in development.
Senior Business Analyst
Daimler Trucks North America
OR
10.2017 - 10.2019
- Gathered requirements and documented workflows for CMS systems.
- Worked with the product owner to prioritize and manage product backlog using Scrum.
- Collaborate with stakeholders to gather, document, and analyse business requirements.
- Developed use cases, business process diagrams, and functional requirement documents (FRD).
- Created mock-ups, analyzed customer perspectives, and designed interactive user pages.
- Developed complex SQL queries to support business reporting and automated report generation.
- Led testing efforts for enhancements and defects, ensuring comprehensive test coverage.
- Partnered closely with AEM architects, developers, and UX designers to validate feasibility and align functional requirements with AEM Sites, components, templates, and workflows.
- Managed AEM content management system (WCMS) and supported integrations with third-party systems like Marketo via SFTP.
- Played a key role in optimizing content authoring efficiency and reducing rework through standardized templates and governance processes.
- Improved stakeholder visibility and decision-making through clear documentation, demos, and progress reporting.
- Oversaw the upgrade process for AEM from version 6.2 to Touch UI.
Senior Business Analyst
Kaiser Permanente
OR
10.2016 - 01.2017
- Facilitated JAD sessions for PeopleSoft HCM module requirements gathering.
- Documented business requirements and converted them into functional requirements (FRD).
- Managed system integrations for third-party data exchanges.
- Led the planning and execution of sprints in Scrum, conducting retrospectives and demonstrations.
- Created test cases and test plans, ensuring full test coverage and reporting test results.
- Supported UAT testing and user training using UPK.
Senior Analyst
Cognizant Technology Solutions
03.2013 - 07.2015
- Led requirement gathering sessions, including JAD and focus group discussions, to define business needs.
- Converted business requirements into functional specifications and developed Requirement Traceability Matrix.
- Develop use cases, data flow diagrams, and workflows to support system enhancements.
- Managed resource allocation, task prioritization, and progress tracking as a project lead.
- Performed gap analysis and collaborated with QA teams to ensure functional and integration testing quality.
- Created and executed test cases and documented test results.
- Delivered monthly status reports and defect management reports to clients.
Senior System Analyst
Bank of Montreal
06.2012 - 03.2013
- Gathered requirements from stakeholders and documented business and functional specifications.
- Conducted quality reviews and walkthroughs with business and technical teams.
- Worked closely with development teams to track project status, priorities, and resource allocation.
- Supported UAT testing, defect management, and ensured quality testing compliance.
Senior System Analyst
IBM (AXA Equity-USA, Central Bank of India)
10.2010 - 06.2012
- Documented business and functional requirements for system enhancements and conversions.
- Developed data interfacing strategies and tested data conversion processes.
- Collaborated with QA teams to ensure quality standards for testing and reporting.
Techno Functional Consultant
Cognizant Technology Solutions
01.2010 - 09.2010
- Conducted JAD sessions for requirement gathering and documentation.
- Developed functional design documents and designed complex business solutions in PeopleSoft HR.
- Configured document structures and moved data across PeopleSoft environments using scripts.
Techno Functional Consultant
Computer Science Corporation
09.2004 - 05.2009
- Developed PeopleSoft HR & NA Payroll customizations and conversion programs.
- Performed functional testing for integration with CRM and managed SQR and SQC objects during upgrade phases.
- Created functional test plans and tested various HRMS functional flows.
Education
Bachelor of Engineering - Electronics and Communication
Skills
- Python
- Oracle SQL
- API integrations
- XML
- JSON
- SFTP
- SQL
- ERP systems
- PeopleSoft
- Microsoft Dynamics 365 CRM
- Salesforce
- JIRA
- Rally
- Confluence
- Windchill
- Adobe Experience Manager
- UML Diagrams
- Wireframes
- Mock-ups
- Visio
- Microsoft office
Certification
- Professional Scrum Master (PSM I)
- Google AI Essentials
Personal Information
Title: Business System Analyst | Professional Scrum Master PSM1
Timeline
Lead Business Analyst
Quantipeak
01.2025 - Current
Lead Business Analyst
Wipro
01.2022 - 08.2023
Senior Business Analyst
University of Connecticut
11.2019 - 11.2020
Senior Business Analyst
Daimler Trucks North America
10.2017 - 10.2019
Senior Business Analyst
Kaiser Permanente
10.2016 - 01.2017
Senior Analyst
Cognizant Technology Solutions
03.2013 - 07.2015
Senior System Analyst
Bank of Montreal
06.2012 - 03.2013
Senior System Analyst
IBM (AXA Equity-USA, Central Bank of India)
10.2010 - 06.2012
Techno Functional Consultant
Cognizant Technology Solutions
01.2010 - 09.2010
Techno Functional Consultant
Computer Science Corporation
09.2004 - 05.2009