Radhika Rathore

Here, I handle global freight forwarders and top Auto customers, to acquire new business and obtain incremental volumes from existing customers for ICD Patli.

• Effective engagement with existing client base to achieve incremental volumes by 30%.
• Customer Acquisition: Gained business by onboarding new customers with a monthly volume potential of 500 TEUs.
• Created and maintained client relationships, gaining insights of their logistics requirements to offer tailored solutions.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• · Coordinated cross functionally with relevant internal and external stakeholders to ensure customer ease and satisfaction.

In this role I was responsible for increasing sales revenue by developing and maintaining strong relationships with existing and new clients for both Ocean and Air products.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Negotiated favorable contract terms, securing long-term partnerships with clients.
• Delivered positive customer experiences through proactive communication, managing sensitive conversations and providing timely responses.
• Attended industry events and conventions to explore sales opportunities.
• Managed complex sales cycles, navigating internal hurdles to close deals successfully.

• In this role I was responsible for selling integrated logistics and supply chain solutions to giant business owners in auto, electronics and other sectors. - selling them unique and customized solutions such as door to door logistics, CHB, warehousing and ecommerce solutions along with Ocean freight.
• Engaged in value based and consultative selling, creating value propositions, strategic negotiations and tender filings.
• Negotiated favorable contract terms that balanced client objectives with company profitability goals while strengthening long-term partnerships.
• Collaborated closely with internal teams to design and execute customized solutions that met each client's unique requirements, achieving high levels of satisfaction and retention.
• Developed and maintained strong relationships with key stakeholders in client organizations to foster long-term partnerships.
• Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.

Here my key responsibility was to manage and build strong and beneficial relationships with key clients through regular meetings and proactive interactions.

• Passionately delivered exceptional customer experience.
• Developed and maintained strong relationships with key stakeholders for improved collaboration and cross functional alignment.
• Focused on positive NPS score for assigned set of customers.
• Monitored volumes and performance for Africa trade lane by gathering feedback from sales and follow up with customers
• Assisted Sales in upselling through greater engagement with customers.
• Spearheaded process improvement initiatives and customer experience projects that led to more efficient workflows and higher customer satisfaction rates.

• Responsible for managing end to end Import customer service focused at providing ease of business and enhanced customer experience
• Quick Resolution of queries & grievances to maximize customer satisfaction levels
• Maintaining excellent relations and engagement with customers
• Driving positive NPS score
• Understanding customer's logistics requirements and selling solutions/VAS to cater to customer's needs
• Owning Customer's experience by managing team's cross functionally to ensure smooth and timely action on customer's requirements
• Monitoring and handling business exigencies.