Radhika Shinde
Hyderabad
Summary
Dynamic Order Management Specialist with a proven track record at Dell International, excelling in order process management and driving process improvements. Adept at multitasking and ensuring quality assurance, I leverage my expertise in MS Office to enhance operational efficiency and advocate for customer needs, consistently delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Order Management Specialist
Dell International
03.2020 - Current
- Working with different stake holders in verifying and processing orders.
- Maintain higher level of Integrity while processing high expense orders
- Driving process improvements for the team.
Senior Customer Service Representative
Synchrony International Services Pvt. Ltd.
02.2019 - 10.2019
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for our customers when something doesn’t feel right.
- Driving projects that improve support-related processes
Customer Service Representative
HSBC Electronic Data Processing India Ltd.
11.2016 - 01.2019
- Providing prompt, efficient, detailed, customer-oriented service to HSBC INM customers
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Analyst
Google India Pvt Ltd
10.2014 - 10.2016
- It involves organizing the data by improving the routes and providing adequate information at maps front end.
- Dealing with the user queries which requires analysing, verifying and finally approving it with the newly oriented features which further enhances the quality of the google maps.
Analyst
ADP
06.2013 - 10.2014
- Generating payrolls for U.S clients and solving issues on time.
- Working on Excel and other Applications related to Database.
- Interacting with clients in U.S and rectifying the errors then and there
Education
B.COM -
Osmania University
12.2013
Skills
- Google Map Maker
- MS Office
- Payroll database
- Organizational-based applications
- Order process management
- Multitasking capacity
- Quality assurance
Awards
- Received “At Our Best” Award for the first and second quarter of 2017.
- Received “Star performer” Award for the third and fourth quarter of 2017.
- Received “Star performer” Award for the first and second quarter of 2018.
- Received certificates for Outstanding Customer advocate and a special recognition certificate for performance and overall contribution.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
Timeline
Order Management Specialist
Dell International
03.2020 - Current
Senior Customer Service Representative
Synchrony International Services Pvt. Ltd.
02.2019 - 10.2019
Customer Service Representative
HSBC Electronic Data Processing India Ltd.
11.2016 - 01.2019
Analyst
Google India Pvt Ltd
10.2014 - 10.2016
Analyst
ADP
06.2013 - 10.2014
B.COM -
Osmania University
Similar Profiles
DEEPIKA NDEEPIKA N
NA at DELL INTERNATIONALNA at DELL INTERNATIONAL
AJAY KATTAAJAY KATTA
Advisor, Resource Management at Dell InternationalAdvisor, Resource Management at Dell International
Parag SrivastavaParag Srivastava
Software Engineer 2 | Scrum Master at Dell InternationalSoftware Engineer 2 | Scrum Master at Dell International
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global
Bharath Kumar KondetiBharath Kumar Kondeti
Senior Drupal Developer at SpecbeeSenior Drupal Developer at Specbee