RADHIKA YADAV
PUNE
Summary
Results-driven Customer Service Professional with extensive experience in aviation, real estate, and event management sectors. Skilled in customer relations, guest hospitality, client engagement, and event operations. Adaptable team player with strong communication, presentation, and problem-solving abilities.
Overview
3
3
Languages
2026
2026
years of professional experience
Work History
Senior CSE (Customer Service Executive)
SpiceJet
Pune, Maharashtra
12.2021 - 08.2025
- Deliver exceptional customer service to airport passengers, addressing inquiries, resolving issues, and ensuring a seamless travel experience.
- Adhere strictly to operational standards, regulatory guidelines, and company policies
- Collaborate with team members to manage flight boarding, ground handling coordination, and passenger assistance
- Managed complaints through calm communication and effective problem-solving to ensure customer satisfaction.
- Handled customer concerns and escalated critical issues to supervisor for timely resolution.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Supported team objectives by taking on additional responsibilities and tasks to enhance workflow.
CSE (Customer Service Executive)
SpiceJet
10.2018 - 12.2020
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Managed time effectively to handle multiple customer queries simultaneously without compromising service quality.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Followed company regulations, policies and processes.
Event Management
Rockstar and Solar Events
- Coordinated co-operative events and promotional activities, including product marketing, guest welcome, payment collection, and event report compilation to enhance guest experience and operational efficiency.
Customer Service Representative
Pride World City
- Managed client communications and assisted with inquiries to enhance customer satisfaction and foster positive relationships.
- Handled administrative and client-facing tasks efficiently while managing priorities to meet deadlines
Education
M.A -
St. Mira’s College
Pune, Maharashtra01-2018
B.A -
St. Mira’s College
Pune, Maharashtra01-2016
H.S.C -
UP BOARD
01-2013
S.S.C -
UP BOARD
01-2010
Skills
- Customer relationship management
- Time management
- Conflict resolution
- Team collaboration
- Regulatory compliance
- Flight coordination
- Event coordination
Languages
English
Hindi
Marathi
Custom
I HERE BY DECLARE THAT THE INFORMATION FURNISHED ABOVE IS TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF., 2023-10-01, Pune, Maharashtra
Personal Information
- Eye Color: Brown
- Blood Group: B-
Hobbies and interests
- Teamwork: Volunteering, or group clubs.
- Creativity: Writing, or cooking.
- Discipline: ,Yoga, or Zumba
Timeline
Senior CSE (Customer Service Executive)
SpiceJet
12.2021 - 08.2025
CSE (Customer Service Executive)
SpiceJet
10.2018 - 12.2020
Event Management
Rockstar and Solar Events
Customer Service Representative
Pride World City
M.A -
St. Mira’s College
B.A -
St. Mira’s College
H.S.C -
UP BOARD
S.S.C -
UP BOARD