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Radhika Sharma
Gurgaon,Haryana
Summary
Results-driven consultant with a proven track record at Deloitte India, specializing in process optimization and stakeholder engagement. Expert in project reporting and data analysis, I have successfully enhanced operational efficiency and delivered executive-ready insights, driving significant improvements in client satisfaction and project outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Consultant (AM)
Deloitte India
Bengaluru
08.2026 - Current
- Advised clients on business process improvements across Deloitte India engagement teams.
- Analyzed client requirements and translated them into clear solution recommendations.
- Facilitated stakeholder workshops to gather inputs and align project direction.
- Compiled reports, status updates, and meeting notes to support engagement teams in decision-making.
App/Cloud Support Analyst
Accenture
Gurugram
03.2024 - 08.2026
- Coordinated 6 concurrent projects with 600+ resources to ensure governance and scope adherence while enhancing operational efficiency.
- Maintained 99% uptime for 600+ global users, proactively resolving issues and minimizing risks.
- Directed ticketing operations to achieve 100% SLA compliance and reduce escalation time by 30%.
- Synthesized stakeholder discussions into concise reports and actionable themes, enabling leadership decision-making.
- Developed project reports, templates, and dashboards for senior management and PMO alignment.
- Facilitated workshops and cross-team initiatives to drive consistency across global projects.
App/Cloud Support Associate
Accenture
Bengaluru
05.2022 - 02.2024
- Ensured 99% uptime for 500+ users by supporting global projects and implementing advanced security protocols.
- Streamlined access processes, reducing account activation time by 40% and improving client satisfaction.
- Earned recognition in Employee Spotlight (July 2024) for driving operational excellence.
Application Developer
Accenture
Bengaluru
02.2022 - 04.2022
- Developed and customized Java/SQL applications, enhancing operational efficiency by 20%.
- Applied Agile methodologies, improving delivery timelines by 15%.
- Partnered with cross-functional teams to streamline business processes, reducing costs by 30%.
Testing Intern
Mutelcor
Delhi
06.2019 - 08.2019
- Conducted application testing, leading to 25% reduction in bug reports.
- Improved testing methodologies, contributing to 20% faster development cycles.
- Collaborated with clients to refine requirements, resulting in a 15% increase in satisfaction ratings.
Education
MCA - Machine Learning & AI
Amity University Online
Noida, UP12-2025
BCA -
ChanderPrabhu Jain College
New Delhi, Delhi 12-2020
Skills
- Project reporting
- Executive insights
- Process optimization
- Business Writing & Communication: Notetaking, synthesis of discussions, formal documentation, executive-ready insights
- Stakeholder Engagement
- Machine learning
- Python programming
- Data analysis
- Agile methodologies
Certification
Oracle Cloud Infrastructure 2025 Certified AI Foundations Associate, Advanced Excel (2024), Professional & Life Skills (2024), PHP with MySQL Workshop – 3rd Place (2019)
Awards & Recognition
APEX Awards – Extra Miler (H2 FY’25) | Accenture, Employee Spotlight (July 2024) | Accenture
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Timeline
Consultant (AM)
Deloitte India
08.2026 - Current
App/Cloud Support Analyst
Accenture
03.2024 - 08.2026
App/Cloud Support Associate
Accenture
05.2022 - 02.2024
Application Developer
Accenture
02.2022 - 04.2022
Testing Intern
Mutelcor
06.2019 - 08.2019
MCA - Machine Learning & AI
Amity University Online
BCA -
ChanderPrabhu Jain College