RAFEQ AHMAD SHEERGOJREE
H126 Street No 07 MCD School 02 Mohalla Clinic Road Kapashera Border Extension South West Delhi.
Summary
Resourceful Customer Service Teammate known for productivity and efficiency in task completion. Skilled in accurate resolution within set time frame. Excel at using empathy, patience, and understanding to enhance customer satisfaction and team cohesion. Expressive customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Teammate
Taskus
Gurugoan
02.2021 - Current
- Performed troubleshooting steps when necessary to help customers resolve technical issues account or fund transfer.
- Provided customer support of us Fintech Company Chime through email and chat to ensure customer satisfaction and financial peace of mind. and handling qurries as mentiuoned below:
- Maintained accurate records of customer interactions and transactions. Status of Direct deposit, Tax Rrefund, PII account update.
- Resolved customer complaints regarding unauthoriz account access or service issues.
- Updated records in the asset verification database system to track interactions with customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems, etc.
KYC Analyst
SBI Card (Opo)
Gurugoan
11.2018 - 02.2021
- Responded promptly to inquiries from customers regarding KYC policies and procedures.
- Assisted in the investigation of fraudulent transactions and related activities.
- Provided guidance to junior analysts during complex investigations.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes.
- Maintained accurate records of all KYC documentation and analysis results.
Education
Master of Arts - Urdu
Central University of Kashmir
Srinagar Kashmir05-2017
Bachelor of Arts - Humanities
University of Kashmir
Srinagar Kashmir03-2013
Skills
- Research
- Customer Education
- Problem-solving abilities
- Customer Relations
- Dispute Resolution
Certification
- Indian Institute of Banking and Finance (IIBF) DRA Certified
Languages
Kashmiri
Native language
English
Proficient (C2)
C2
urdu
Proficient (C2)
C2
Hobbies
- Playing Cricket and Volley ball
Timeline
Customer Service Teammate
Taskus
02.2021 - Current
KYC Analyst
SBI Card (Opo)
11.2018 - 02.2021
Master of Arts - Urdu
Central University of Kashmir
Bachelor of Arts - Humanities
University of Kashmir
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