Summary
Overview
Work History
Education
Skills
Professionalcertificationstraining
Disclaimer
Keyskillsandtools
Timeline
Generic

Rafiq Ahmed

Bengaluru

Summary

To secure a responsible career opportunity, where I can fully utilize my training human resources and management skills, while making a significant contribution to the success of my employer

Overview

11
11
years of professional experience

Work History

Manager

Accenture
01.2021 - Current
  • Interacting with backend IT team to resolve IT issues
  • Have handled a team of 30 members and ensuring timely delivery of services and SLA are met individually and for the team
  • Coach and train the team members and advocate on their performance as well as career aspirations
  • Handle and strategise effective delivery on the Escalated requests
  • Create a process framework for the projects and execute it with the internal teams
  • Create/maintain reports and documents for the project
  • Managed the project timelines and track the status of the processes
  • Plan and Distribute work load among the team members and drive toward effective and timely completion of task
  • Coach team members and share knowledge with colleagues/team members during meetings and training sessions
  • Regular quality checks of the service for a better performance
  • Work with Analytics team to create reports on the growth of the process
  • Analyse the progress and perform a Root Cause Analysis for the failures, if any review/discuss the details of the project with the client Create process documents and 3
  • 3, FMEA, HLP documents

Team Leader

Accenture
01.2018 - 01.2021
  • Responsible for overseeing the daily activities of a team
  • Ensuring that appropriate staffing levels are maintained at all times
  • Organizing and conducting team meetings, ensuring team members are prioritizing their works and maintain healthy group dynamics
  • Conducting performance appraisals for the team
  • Monthly/Daily performance review and feedback
  • Mentoring and coaching staff who requires
  • Resolving disputes between members of the staff
  • Responsible for overall direction, coordination and evaluation of the unit
  • Handling stakeholders and client requirements

Network Engineer

Accenture
01.2014 - 01.2018
  • Provide Layer 1/2/3 service activation assistance for the customer using BGP MPLS cloud
  • Design circuits based on protocols and requirements
  • Testing, troubleshooting and activating the circuits
  • Deploy Customer configuration for service activation for the Enterprise customers using L3- VPNs and BGP
  • Troubleshoot and Provide end-to-end support for WAN activations
  • Configuration of BGP/MPLS/VPNs (RFC4364), Extra netting and other on-demand features as per customer request
  • Work with client and support team (network hardware/ software vendors, Field operations team to plan and deliver the network upgrade / replacement activities
  • Analyze the network port capacity and connectivity road map based on current capacity & propose the hardware / software forecasting
  • Provide Floor assistance for others

Education

BE - CSE

KNS Institute of Technology
01.2008 - 1 2012

Pre-University Education - undefined

Al-Ameen Pre-University College
01.2006 - 1 2008

SSLC - undefined

Sacred Heart Boys High School
Karnataka

Skills

Python

Professionalcertificationstraining

  • Cisco Certified Network Associate (CCNA certified)
  • AWS Certified Solution Architect (Trained)
  • Data Scientist and Artificial Intelligence From Belhaven University (In progress)
  • Oxford Executive Leadership Programme - from University of Oxford

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Keyskillsandtools

  • Python
  • ML
  • Numpy
  • Panda
  • Matplotlib
  • Seaborn
  • SQL
  • Data Visualization tools
  • Team management
  • Supervising staff
  • Managing process
  • Conflict management
  • Staff motivation
  • Decision making
  • Delegating work
  • Client management
  • Process development
  • AWS Cloud Architecture
  • Conceptual knowledge on OSI model
  • TCP/IP protocols
  • Sub-netting
  • Configuration & troubleshooting of CISCO routers
  • Configuration & troubleshooting of routing protocols
  • Knowledge on switching technologies
  • Basic Knowledge on HSRP
  • VRRP
  • GLBP
  • DHCP
  • Understanding of various WAN technologies

Timeline

Manager

Accenture
01.2021 - Current

Team Leader

Accenture
01.2018 - 01.2021

Network Engineer

Accenture
01.2014 - 01.2018

BE - CSE

KNS Institute of Technology
01.2008 - 1 2012

Pre-University Education - undefined

Al-Ameen Pre-University College
01.2006 - 1 2008

SSLC - undefined

Sacred Heart Boys High School

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