Rafiq Ahmed
Bengaluru
Summary
To secure a responsible career opportunity, where I can fully utilize my training human resources and management skills, while making a significant contribution to the success of my employer
Overview
11
11
years of professional experience
Work History
Manager
Accenture
01.2021 - Current
- Interacting with backend IT team to resolve IT issues
- Have handled a team of 30 members and ensuring timely delivery of services and SLA are met individually and for the team
- Coach and train the team members and advocate on their performance as well as career aspirations
- Handle and strategise effective delivery on the Escalated requests
- Create a process framework for the projects and execute it with the internal teams
- Create/maintain reports and documents for the project
- Managed the project timelines and track the status of the processes
- Plan and Distribute work load among the team members and drive toward effective and timely completion of task
- Coach team members and share knowledge with colleagues/team members during meetings and training sessions
- Regular quality checks of the service for a better performance
- Work with Analytics team to create reports on the growth of the process
- Analyse the progress and perform a Root Cause Analysis for the failures, if any review/discuss the details of the project with the client Create process documents and 3
- 3, FMEA, HLP documents
Team Leader
Accenture
01.2018 - 01.2021
- Responsible for overseeing the daily activities of a team
- Ensuring that appropriate staffing levels are maintained at all times
- Organizing and conducting team meetings, ensuring team members are prioritizing their works and maintain healthy group dynamics
- Conducting performance appraisals for the team
- Monthly/Daily performance review and feedback
- Mentoring and coaching staff who requires
- Resolving disputes between members of the staff
- Responsible for overall direction, coordination and evaluation of the unit
- Handling stakeholders and client requirements
Network Engineer
Accenture
01.2014 - 01.2018
- Provide Layer 1/2/3 service activation assistance for the customer using BGP MPLS cloud
- Design circuits based on protocols and requirements
- Testing, troubleshooting and activating the circuits
- Deploy Customer configuration for service activation for the Enterprise customers using L3- VPNs and BGP
- Troubleshoot and Provide end-to-end support for WAN activations
- Configuration of BGP/MPLS/VPNs (RFC4364), Extra netting and other on-demand features as per customer request
- Work with client and support team (network hardware/ software vendors, Field operations team to plan and deliver the network upgrade / replacement activities
- Analyze the network port capacity and connectivity road map based on current capacity & propose the hardware / software forecasting
- Provide Floor assistance for others
Education
BE - CSE
KNS Institute of Technology
01.2008 - 1 2012
Pre-University Education - undefined
Al-Ameen Pre-University College
01.2006 - 1 2008
SSLC - undefined
Sacred Heart Boys High School
KarnatakaSkills
Python
ML
Numpy
Panda
matplotlib
Seaborn
SQL
Data Visualization tools
Team management
supervising staff
managing process
Conflict management
staff motivation
decision making
delegating work
Client management
process development
AWS Cloud Architecture
Conceptual knowledge on OSI model
TCP/IP protocols
sub-netting
Configuration & troubleshooting of CISCO routers
Configuration & troubleshooting of switches
Configuration & troubleshooting of routing protocols
Knowledge on switching technologies
Basic Knowledge on HSRP
VRRP
GLBP
DHCP
Understanding of various WAN technologies
Professionalcertificationstraining
- Cisco Certified Network Associate (CCNA certified)
- AWS Certified Solution Architect (Trained)
- Data Scientist and Artificial Intelligence From Belhaven University (In progress)
- Oxford Executive Leadership Programme - from University of Oxford
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Keyskillsandtools
- Python
- ML
- Numpy
- Panda
- Matplotlib
- Seaborn
- SQL
- Data Visualization tools
- Team management
- Supervising staff
- Managing process
- Conflict management
- Staff motivation
- Decision making
- Delegating work
- Client management
- Process development
- AWS Cloud Architecture
- Conceptual knowledge on OSI model
- TCP/IP protocols
- Sub-netting
- Configuration & troubleshooting of CISCO routers
- Configuration & troubleshooting of routing protocols
- Knowledge on switching technologies
- Basic Knowledge on HSRP
- VRRP
- GLBP
- DHCP
- Understanding of various WAN technologies
Timeline
Manager
Accenture
01.2021 - Current
Team Leader
Accenture
01.2018 - 01.2021
Network Engineer
Accenture
01.2014 - 01.2018
BE - CSE
KNS Institute of Technology
01.2008 - 1 2012
Pre-University Education - undefined
Al-Ameen Pre-University College
01.2006 - 1 2008
SSLC - undefined
Sacred Heart Boys High School