Ragavendiran Gunasekaran
Bengaluru
Summary
WORK EXPERIENCE – 10 Years 4 Months
Certified Salesforce Professional with 10+ years of experience in advanced programmatic capabilities and data modeling. Skilled in developing complex business logic and interfaces on the Salesforce Platform. Seeking growth as a Senior Salesforce Administrator. Skilled Salesforce Administrator with background in optimizing CRM workflows and improving data quality. Strong skill set includes Salesforce configuration, customization, and report generation. Noteworthy impact in previous roles through successful database management, user training, and system troubleshooting to increase operational efficiency. Known for exceptional problem-solving abilities and commitment to enhancing user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Administrator 3
MongoDB Software Private Limited
Bengaluru
04.2022 - Current
- Providing solutions for the business needs using standard functionalities like Workflows, Validation rules, Approval Processes, Process Builder, and Flow automation.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Resolving user issues using the Jira application.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Maintaining data quality across Sandboxes and Production environments.
- Train new entrants on Salesforce.com and guide them whenever required.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Analyzed user stories and developed test plans for validating functionality before release into production environment.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Created reports and dashboards in Salesforce to meet business requirements.
Salesforce Administrator
Amazon Development Center
Bengaluru
08.2014 - 04.2022
- Partnered with project management teams on development of scope and timelines.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Utilized CRM software to import data from Excel sheets into leads, accounts, and contacts.
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Created reports and dashboards in Salesforce to meet business requirements.
Education
B.E Computer Science and Engineering - Computer Science
P.S.V College of Engineering
Krishnagiri01.2012
Skills
- Classic and Lightning
- Salesforce Configuration
- Workflow Rules
- Approval process
- Process Builder
- Security & Sharing Model
- Flow Automation
- Gearset
- GIT/GITHUB
- Data Loader
- Workbench
- Salesforce Inspector
- Agile Methodology
- Process Automation
Certification
- Salesforce Certified Administrator (SCA) - Credential ID 18713265
- Salesforce Certified Advanced Administrator (SCAA) - Credential ID 20364334
Disclaimer
I hereby declare that the above provided information is authentic to the best of my knowledge.
Timeline
Salesforce Administrator 3
MongoDB Software Private Limited
04.2022 - Current
Salesforce Administrator
Amazon Development Center
08.2014 - 04.2022
B.E Computer Science and Engineering - Computer Science
P.S.V College of Engineering
Similar Profiles
Surbhi Surbhi null
Team Lead, Sales Operations at MongoDB India Private LimitedTeam Lead, Sales Operations at MongoDB India Private Limited
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Mohan KumarMohan Kumar
HR at Imarticus Learning Private Limited, Imarticus Learning, South India, Josh Software Private LimitedHR at Imarticus Learning Private Limited, Imarticus Learning, South India, Josh Software Private Limited
Souvik SantraSouvik Santra
Senior Technical Writer at Cloud Software GroupSenior Technical Writer at Cloud Software Group
Leesa SarkarLeesa Sarkar
Business Development Manager at Phedora TechnologiesBusiness Development Manager at Phedora Technologies