Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RAGAVENDIRAN GUNASEKARAN

Bengaluru,KA

Summary

Certified Salesforce Professional with 10+ years of experience in advanced programmatic capabilities and data modeling, High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Salesforce Administrator 3

MongoDB Software Pvt Ltd
04.2022 - Current
  • Results-oriented Salesforce Administrator with proven track record of driving sales productivity, improving customer satisfaction, and reducing operational costs
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across organization.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
  • Customized user interfaces according to specific departmental needs while maintaining consistent overall experience across platform.

Salesforce Administrator

Amazon Development Center
08.2014 - 04.2022
  • Exposure on Agile/SCRUM methodology and sprint process spanning various phases of software development life cycle with focus on Salesforce CRM
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow
  • Worked on various salesforce org in Amazon, such as Advertising, Sale and AWS across multiple projects which helped customers in successful implementation of business solutions
  • Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
  • Empowered sales teams with advanced reporting tools by creating custom Salesforce report types and dashboard components.
  • Improved system security and compliance by conducting regular Salesforce platform audits and implementing necessary updates and patches.
  • Created reports and dashboards in Salesforce to meet business requirements.

Education

Bachelor of Science - Computer Science

P.S.V College of Engineering
Kirshnagiri
03.2012

Skills

  • Classic and Lightning
  • Salesforce CPQ
  • Salesforce Sales Cloud and Service Cloud
  • Workflow Rules, Approval process, Process Builder
  • VF Flow, Flow Automation
  • Security & Sharing Model
  • Gearset, VS Code, GIT/GITHUB
  • Data Loader, Workbench, Salesforce Inspector
  • Report building, Dashboard, SOQL, Apex

Certification

  • Salesforce Certified Administrator (SCA), 18713265
  • Salesforce Certified Advanced Administrator (SCAA), 20364334

Timeline

Salesforce Administrator 3

MongoDB Software Pvt Ltd
04.2022 - Current

Salesforce Administrator

Amazon Development Center
08.2014 - 04.2022

Bachelor of Science - Computer Science

P.S.V College of Engineering

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RAGAVENDIRAN GUNASEKARAN