RAGAVENDIRAN GUNASEKARAN
Bengaluru,KA
Summary
Certified Salesforce Professional with 10+ years of experience in advanced programmatic capabilities and data modeling, High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Administrator 3
MongoDB Software Pvt Ltd
04.2022 - Current
- Results-oriented Salesforce Administrator with proven track record of driving sales productivity, improving customer satisfaction, and reducing operational costs
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Customized user interfaces according to specific departmental needs while maintaining consistent overall experience across platform.
Salesforce Administrator
Amazon Development Center
08.2014 - 04.2022
- Exposure on Agile/SCRUM methodology and sprint process spanning various phases of software development life cycle with focus on Salesforce CRM
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow
- Worked on various salesforce org in Amazon, such as Advertising, Sale and AWS across multiple projects which helped customers in successful implementation of business solutions
- Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
- Empowered sales teams with advanced reporting tools by creating custom Salesforce report types and dashboard components.
- Improved system security and compliance by conducting regular Salesforce platform audits and implementing necessary updates and patches.
- Created reports and dashboards in Salesforce to meet business requirements.
Education
Bachelor of Science - Computer Science
P.S.V College of Engineering
Kirshnagiri03.2012
Skills
- Classic and Lightning
- Salesforce CPQ
- Salesforce Sales Cloud and Service Cloud
- Workflow Rules, Approval process, Process Builder
- VF Flow, Flow Automation
- Security & Sharing Model
- Gearset, VS Code, GIT/GITHUB
- Data Loader, Workbench, Salesforce Inspector
- Report building, Dashboard, SOQL, Apex
Certification
- Salesforce Certified Administrator (SCA), 18713265
- Salesforce Certified Advanced Administrator (SCAA), 20364334
Timeline
Salesforce Administrator 3
MongoDB Software Pvt Ltd
04.2022 - Current
Salesforce Administrator
Amazon Development Center
08.2014 - 04.2022
Bachelor of Science - Computer Science
P.S.V College of Engineering