Raghav Chopra
Delhi
Summary
Results-driven professional with 7 years of experience in managing end-to-end processes and leading teams in the order-to-cash and B2B collections sectors. Proven expertise in budget management and quality assurance, ensuring projects meet deadlines and objectives. Skilled in property underwriting and accounts receivable, focusing on delivering quality outcomes. Strong leadership and analytical skills drive team performance and organizational growth.
Overview
7
7
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services Limited
Gurgaon
11.2023 - Current
- Managed a team of 7 Associates, overseeing daily performance reviews and operational activities.
- Conducted quarterly Project Management Reviews to assess project feasibility.
- Facilitated onboarding processes for new resources, enhancing team capabilities.
- Oversaw customer collections for US and Canada, including Master Data Management requests.
- Developed standard operating procedures for collections and dispute resolution.
- Created knowledge transfer blueprints to streamline training processes.
- Conducted train-the-trainer sessions to ensure effective knowledge transfer from Onshore teams.
- Reviewed daily cash transactions, resolving discrepancies to mitigate billing issues.
Assistant Manager
Genpact Ind. Pvt. Ltd.
Noida
07.2022 - Current
- Company Overview: (Quess Corp.)
- Worked for the Collection and Disputes under the Order to Cash Department.
- Prepare and present the Day end Reports to track the progress of tasks.
- Prepare Month end reports which are being sent to client for review.
- Managed daily trainings operations for new recruiters to help them deliver required output to the company.
- Verify account balances on a periodic basis to ensure accuracy and validity.
- Monitor the outstanding credit and collection transactions to ensure in time follow ups and accurate allocation of receipts.
- Managing Portfolio of high AR value Accounts.
- Working with different internal teams like Billing, Pricing, Taxation, Customer service Team to resolve customer inquiry.
- Reaching out customer over call, email to facilitate payments on account.
- Releasing Order on Timely manner through JDedwards.
- (Quess Corp.)
Team Lead
Better Mortgage
Gurgaon
01.2020 - 05.2022
- Leading and Managing a team of 10 individual contributors.
- Training and mentoring cross functional teams to grow productivity & efficiency.
- Working in core team of a project where-in a new product -Loans on Manufactured Homes was launched and ensured compliance with requirements of FNMA.
- Preparing daily production matrix for the team to determine progress, efficiency and effective of each team member.
- Performing internal Quality Checks (QC) to ensure deliverables are of utmost quality.
Process Associate
Genpact Ind. Pvt. Ltd.
Gurgaon
07.2018 - 12.2019
- Conducted due diligence on customers, verifying credit ratings through DNB and Equifax reports.
- Prepared and presented daily end reports to monitor task progress.
- Managed end-to-end activities for allocated customer accounts portfolio.
- Verified account balances periodically to maintain accuracy and validity.
- Monitored outstanding credit and collection transactions for timely follow-ups and accurate receipt allocation.
- Ensured timely updates of accounts based on corporate policies and procedures.
Education
PGDM - Finance
Symbiosis International University
Pune06.2025
Bcom -
Dyal Singh College
Delhi07.2018
Skills
- Effective Time Management
- Microsoft Office
- Adaptability
- Ability to Work Under Pressure
- Teamwork
- Interpersonal Skills
- Decision Making
- Employee Training
- SAP
- JD Edwards
- Salesforce
- JIRA
- Team leadership
- Regulatory compliance
- Training and development
- Customer service
- Financial analysis
- Project management
Timeline
Business Process Lead
Tata Consultancy Services Limited
11.2023 - Current
Assistant Manager
Genpact Ind. Pvt. Ltd.
07.2022 - Current
Team Lead
Better Mortgage
01.2020 - 05.2022
Process Associate
Genpact Ind. Pvt. Ltd.
07.2018 - 12.2019
PGDM - Finance
Symbiosis International University
Bcom -
Dyal Singh College
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