Raghav kalia

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Motivated and rewarded employees to improve engagement.
• Surveyed guests to check for areas in need of improvement.
• Coached and developed associates to improve soft skills and recovery techniques.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Responsible for resolving customer issues regarding Food orders for Zomato over live chat and Emails.

• Accessed and reviewed customer's accounts to resolve customer's query.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Escalated issues to proper supervisors when standard processes were not effective.
• Checked status of orders and back-ordered products to coordinate efficient shipments.

• Abrogate orders and shipments for customers,as well as help hem locate packages.
• Supersede or refund accounts for lost and misplaced packages.
• Provide customer guidance on Amazon.com
• Send email correspondence to customers in regards to there issues and how to resolve issues in future.
• Utilize articles and internal training material to solve customers issues in a timely manner.

• Sent emails to communicate order status and informed customers of back-orders or shipping delays.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.