Vishnu Sudhakar
KOTTAYAM
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Strong communication and interpersonal skills, with a proven ability to work effectively in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Guest Delight Associate
Domios Pizza
07.2019 - 10.2020
- Building and maintaining relationships with key customers.
- Motivating sales teams to generate leads, meet customer needs, and achieve sales goals.
- Monitoring sales performance and trends.
- Developing plans to acquire new customers through direct sales, cold calling, and marketing visits.
- Providing information about products, services, receive orders, cancel orders, and obtain details of complaints.
- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Salesforce Administrator
Teleperformance India
07.2021 - 07.2023
- Managing and optimizing Salesforce systems, including user and license management, support, training, and system upgrades.
- Ensuring effective utilization of Salesforce tools and collaborate with stakeholders to meet organizational requirements.
- Ensuring optimal performance of Salesforce systems and products.
- Upgrading and configuring Salesforce systems for optimized integration.
- Ensuring data is accurate, secure, and can be analyzed and optimized.
- Managing Salesforce roles, profiles, sharing rules, workflows and groups.
Social Media & Marketing Manager
Hotel Seven Lights
01.2024 - 06.2024
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Optimized email campaigns to increase open and click-through rates.
- Created and managed social media campaigns to increase brand engagement.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Improved website visibility through development and implementation of SEO strategies.
- Conducted market research to identify new opportunities and target markets.
- Coordinated with design and media teams to develop high-quality creative assets.
Personal Secretary & Business Manager
MGM Resources Pvt Ltd
07.2024 - 08.2025
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Quality Analyst
Intense Ancillary Services LLP
08.2023 - 12.2023
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
Network Engineer - Computer Networking
Network Academy
Kochi, India02-2020
Bachelors - Computer Applications
JSS College of Arts, Commerce and Science
01.2019
Intermediate - undefined
Chennai Senior Secondary School
Thirumazhisai, Chennai01.2016
SSC - undefined
Technical Higher Secondary School
01.2014
Skills
- MS Office suite
- Communication
- Sales and upselling
- Attention to detail
- Workflow Management
- Flexibility
- Creativity
- Critical thinking
- Problem solving
- Expense reporting
- File management
- Office management
- Recordkeeping
- Research and analytical skills
- Accounting operations
- Appointment coordination
LANGUAGES
English
Malayalam
Hindi
Tamil
Hobbies and Interests
Reading, Photography, Travelling, Journaling, Culinary arts, Language and cultures
INTERNSHIPS
- Innovation cum Leadership Development Programme
- State Institute of Technical Teachers and Research, Kochi
- Computer Hardware and Software Engineering
- CISCO
Interests
Sports
Photography
Journaling
Reading
Culinary Arts
Language and culture
Timeline
Personal Secretary & Business Manager
MGM Resources Pvt Ltd
07.2024 - 08.2025
Social Media & Marketing Manager
Hotel Seven Lights
01.2024 - 06.2024
Quality Analyst
Intense Ancillary Services LLP
08.2023 - 12.2023
Salesforce Administrator
Teleperformance India
07.2021 - 07.2023
Guest Delight Associate
Domios Pizza
07.2019 - 10.2020
Bachelors - Computer Applications
JSS College of Arts, Commerce and Science
Intermediate - undefined
Chennai Senior Secondary School
SSC - undefined
Technical Higher Secondary School
Network Engineer - Computer Networking
Network Academy
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