Raghav Pant
Business Analyst
Faridabad,HR
Summary
Experienced business professional with strong analytical skills and a proven track record in driving impactful decisions. Prioritizes team collaboration and is adaptable to changing needs, consistently delivering results. Expertise lies in data analysis, process improvement, and stakeholder engagement, complemented by the ability to translate complex data into actionable insights. Reliable, goal-oriented, and committed to excellence in every project undertaken.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Business Analyst
American Express
08.2021 - Current
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Workforce Real Time Analyst
American Express
03.2019 - 08.2021
- Designing standard operating procedures for smooth functioning of the business.
- Recording and maintaining a count of productive full-time resources (FTEs). Capacity management for sub-processes.
- Proactively identify improvement opportunities on things such as shift mix, hours of operation etc. Manage outbound contacts on dialer, with minimal abort rate.
- Analyze and define at regular intervals, best time to contact Card members to improve total contact rate.
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Managed real-time inbound call traffic across multiple contact center locations.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Streamlined the daily functions for better efficiency, implementing new scheduling software for workforce optimization.
Senior/Lead Auditor
EY
07.2013 - 05.2017
- Mentored junior auditors, contributing to their professional development and enhancing team performance.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
- Implemented best practices in auditing procedures through continuous learning and professional development activities.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Successfully completed 6 Months rotation program to Chicago (United States) and received an overall rating of “exceeds expectations”.
Education
Bachelor of Commerce - Financial Analysis And Accounting
University Of Delhi
Skills
Business strategy development
Certification
Google Data Analytics Professional Certificate
Timeline
Google Data Analytics Professional Certificate
03-2025
The Complete SQL Bootcamp: Go from Zero to Hero
07-2024
Business Analyst
American Express
08.2021 - Current
Workforce Real Time Analyst
American Express
03.2019 - 08.2021
Senior/Lead Auditor
EY
07.2013 - 05.2017
Bachelor of Commerce - Financial Analysis And Accounting
University Of Delhi
Similar Profiles
Nemecio ContrerasNemecio Contreras
(Fraud Prevention) at American Express(Fraud Prevention) at American Express
Jorge Vance-GonzalezJorge Vance-Gonzalez
Travel Care Agent at American ExpressTravel Care Agent at American Express
Harshitha KomatineniHarshitha Komatineni
Software Engineer at American ExpressSoftware Engineer at American Express