Raghavan P
Chennai
Summary
Detail-oriented Quality Analyst professional with strong experience in process compliance, data analysis, and issue resolution within banking operations. Skilled in following defined procedures, making evaluative judgments based on data, and applying technical knowledge to resolve operational issues. Proven ability to collaborate with cross-functional teams and communicate effectively with diverse stakeholders to ensure high-quality service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate
Tata Consultancy Services
05.2021 - 04.2026
- Performed daily quality checks and reconciliation of counterparty portfolios using TriOptima, ensuring adherence to defined procedures.
- Analyzed transaction data to identify mismatches and errors, ensuring timely resolution as per standard guidelines.
- Applied documented precedents to resolve trade breaks and operational issues.
- Made evaluative judgments based on SOPs and regulatory standards.
- Collaborated with internal teams (Credit, Legal, Operations) to meet department objectives.
- Followed structured workflows to maintain data integrity and accuracy.
- Prepared MIS and quality reports for stakeholders.
- Handled client queries with clear and concise communication.
- Supported onboarding processes by verifying documentation and compliance.
- Contributed to process improvement initiatives to reduce errors and enhance efficiency.
- Assisted seniors in testing system enhancements and validating outputs.
- Maintained strict adherence to quality benchmarks and SLAs.
Process Associate
Tata Consultancy Services
03.2019 - 04.2021
- Overseeing for 20 full time employees while also responsible for Post Closing vendor.
- Oversight of collateral, trailing documents, MERS,Conventional MI, repurchases.
- Reduce correspondent missing documents by building relationships with clients.
- Created daily production, quality, reporting for management and provide month end reporting.
- Consistently achieved all deadlines, including those requiring month-end reporting Streamlined departmental processes and procedures to promote better efficiency.
- Acted as a Liaison between IT and Lenders and resolved the problems of the lenders.
- Monitoring, and cross-examine the data involved and working closely to escalate the risks and errors to the onshore team
Education
Bachelor of Commerce - Commerce
Mar Gregorious College
ChennaiSkills
Process & SOP Compliance
Quality Audits & Reviews
Data Validation & Analysis
Issue Identification & Resolution
Root Cause Analysis
Business Communication
Stakeholder Coordination
MS Excel & Reporting Tools
Attention to Detail
Team Collaboration
Certification
Lean Six sigma
Languages
English
Tamil
Timeline
Senior Associate
Tata Consultancy Services
05.2021 - 04.2026
Process Associate
Tata Consultancy Services
03.2019 - 04.2021
Bachelor of Commerce - Commerce
Mar Gregorious College