Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raghavender V

Bengaluru

Summary

Experienced IT professional with over 9 years in Incident Management, Production Support, and Project Delivery. A detail-oriented and proactive Data Associate with a strong background in data management, process improvement, and troubleshooting. Seeking to contribute expertise in data analysis, workflow management, and quality compliance to a dynamic team.

Overview

9
9
years of professional experience

Work History

Tech Lead

Cognizant
Bengaluru
01.2021 - 11.2024
  • Provide high-quality data annotation for various workflows, ensuring accurate results in alignment with defined guidelines and objectives
  • Meet and exceed business performance metrics including SLA, production, and quality targets on a consistent basis
  • Operate with minimal supervision, demonstrating the ability to independently make quick decisions in repetitive tasks
  • Maintain up-to-date records of daily work activities by utilizing trackers and workflow management tools
  • Follow Standard Operating Procedures (SOPs) and manager instructions to ensure all deliverables are quality-compliant
  • Analyze data trends and patterns to recommend rule updates for continuous improvement and operational excellence
  • Proactively identify issues or alarms impacting core deliverables, promptly communicating these concerns to managers and stakeholders
  • Provide timely and clear responses to stakeholders, ensuring all tasks are completed within the defined SLA
  • Handle sensitive content such as adult material, religious/philosophical topics, and potentially offensive products with discretion
  • Assist in troubleshooting process issues and performing root cause analysis to resolve inefficiencies
  • Contribute to ongoing project improvements by suggesting innovative solutions and implementing best practices

Senior System Engineer

Cognizant
Bengaluru
12.2017 - 01.2021
  • Created Excel-based dashboards and reports with complex data visualizations
  • Identified and resolved recurring issues through detailed analyses
  • Streamlined production workflows, ensuring smooth monthly application transitions
  • Generated Excel reports with charts and pivot tables, supporting data-driven decision-making
  • Resolved critical incidents for CareFirst Health Insurance Informatica workflows

System Engineer

Cognizant
Chennai
06.2015 - 12.2017
  • Provided on-call and continuous monitoring for multi-environment applications, ensuring operational continuity
  • Utilized SQL for custom report generation and data-driven decision-making
  • Maintained thorough records for incident resolution and supported compliance activities, aiding associates with H1B and stamping processes
  • Used SQL for report generation and data analysis, enhancing decision support for the Financial Management System

Education

B.Tech - Information Technology

Rajalakshmi Engineering College
Chennai
05.2014

Skills

  • Data Management
  • Informatica 101
  • WinSCP
  • Root cause analysis
  • Project management
  • Effective communication
  • Stakeholder engagement
  • Process optimization
  • Analytical thinking
  • Team collaboration
  • Documentation and reporting
  • Monitoring Tools
  • Workflow management
  • Microsoft Office Suite
  • Advanced Excel
  • Data Analysis
  • Project documentation

Accomplishments

  • Client Appreciation: Recognized by project managers and clients for excellence in support roles.
  • ADHOC – Team POC for fostering community engagement, organizing team bond activities and conducting monthly dive deep to enhance team morale.

Timeline

Tech Lead

Cognizant
01.2021 - 11.2024

Senior System Engineer

Cognizant
12.2017 - 01.2021

System Engineer

Cognizant
06.2015 - 12.2017

B.Tech - Information Technology

Rajalakshmi Engineering College

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Raghavender V