Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Raghavender V

Bengaluru

Summary

Tech Lead at Cognizant with expertise in incident management and business intelligence solutions. Achieved a 75% increase in efficiency through automated workflows and process optimization. Mentored large teams, enhancing collaboration and delivering impactful results through effective communication and stakeholder management.

Overview

9
9
years of professional experience

Work History

Tech Lead

Cognizant
Bengaluru
01.2021 - 11.2024
  • Led incident management initiatives to ensure SLA compliance and system stability through continuous monitoring.
  • Developed BI solutions, delivering efficient reports aligned with business objectives using data visualization best practices.
  • Refined ETL workflows to maintain robust data pipelines for seamless data integration.
  • Analyzed and documented data lineage, including sources and aggregation methods, for business intelligence tools.
  • Collaborated with cross-functional teams to coordinate end to end project requirements and align on project deliverables.
  • Managed comprehensive project documentation over three years, producing detailed weekly business reports and monthly insights reports.
  • Mentored over 10 team members in incident management best practices, enhancing overall team capability.
  • Streamlined monitoring setup and automated tasks, reducing manual efforts from four hours to one hour.

Senior System Engineer

Cognizant
Bengaluru
12.2017 - 01.2021
  • Generated comprehensive Excel reports with charts and pivot tables for data-driven decisions.
  • Created advanced dashboards featuring complex data visualizations to enhance reporting.
  • Identified root causes of recurring issues and implemented effective resolutions.
  • Streamlined production workflows, facilitating seamless monthly application transitions.
  • Resolved critical incidents in CareFirst Health Insurance Informatica workflows, minimizing downtime.

System Engineer

Cognizant
Chennai
06.2015 - 12.2017
  • Ensured operational continuity through on-call and continuous monitoring of multi-environment applications.
  • Utilized SQL for custom report generation to support data-driven decision-making.
  • Maintained comprehensive incident records to facilitate compliance activities and assist with H1B processes.
  • Enhanced decision support for Financial Management System by leveraging SQL for data analysis and reporting.

Education

B.Tech - Information Technology

Rajalakshmi Engineering College
Chennai
05.2014

Skills

  • Data management
  • Informatica 101
  • WinSCP
  • Root cause analysis
  • Project management
  • Communication management
  • Stakeholder engagement
  • Process optimization
  • Analytical thinking
  • Team collaboration
  • Documentation and reporting
  • Monitoring tools
  • Workflow management
  • Microsoft Office Suite
  • Advanced Excel
  • Data analysis and visualization
  • Automation solutions

Accomplishments

  • Client Appreciation: Recognized by project managers and clients for excellence in support roles.
  • ADHOC – Team POC for fostering community engagement, organizing team bond activities and conducting monthly dive deep to enhance team morale.

References

References available upon request.

Timeline

Tech Lead

Cognizant
01.2021 - 11.2024

Senior System Engineer

Cognizant
12.2017 - 01.2021

System Engineer

Cognizant
06.2015 - 12.2017

B.Tech - Information Technology

Rajalakshmi Engineering College

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Raghavender V