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Raghavendra Annappa
BENGALURU
Summary
Experienced leader with strong background specializing in Data Integrations ,Migrations and has Leveraged expertise in Salesforce Sales cloud ,CPQ & revenue Cloud to enhance companies efficiency of delivering cloud migration projects . Experienced leader with strong background in guiding teams, managing product and achieving strategic objectives.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Senior Lead Software Engineer
Virtusa Software Pvt Ltd
BENGALURU
06.2021 - Current
- Handling Salesforce CPQ integration data.
- Data Validation of CPQ functional flow between Salesforce CPQ and Operational system.
- Update of CPQ Products Prices and any critical data, which is important for business.
- Provided guidance and direction to less experienced staff in resolution of highly complex technical problems.
- Created proofs of concept for innovative new solutions.
- Data reconciliation between source and target data.
Product Support Manager
Avankia Software Private Ltd
BENGALURU
07.2019 - 05.2021
- Introduced innovative solutions to complex product challenges, increasing overall functionality and usability.
- Implemented a knowledge management system, ensuring easy access to product information for all support staff members.
- Collaborated with cross-functional teams to identify areas for product improvements based on customer feedback.
- Coached and mentored junior team members to improve their technical skills and problem-solving abilities.
- Increased customer satisfaction through timely and effective resolution of product issues.
- Optimized resource allocation within the department, balancing workload effectively among team members.
- Established clear performance metrics for the product support team, driving accountability and continuous improvement.
- Monitoring queues and assisting with daily goals, and conducting quality control to reduce errors.
- Evaluate Team Members' Performance and Note areas for improvement.
Product Support Lead
Avankia Software Private Ltd
BENGALURU
01.2016 - 06.2019
Senior Product Support Engineer
Avankia Software Private Ltd
11.2013 - 12.2015
Product Support Engineer
Avankia Software Private Limited.
06.2012 - 10.2013
Education
Bachelor of Engineering - Computer Science
APS College of Engineering
Bangalore 06.2007 - 06.2011
Skills
Salesforce Admin
Salesforce CPQ & Revenue Cloud
Sales Cloud
SQL
HTML and XML
Linux
ETL tools
Data Integration
Data Migration
JIRA
Database Management Software
Customer Feedback Analysis
Escalation management
Requirements management
Product Management
Accomplishments
- Accelerated the customer review count from 30 to 350 on our product in various marketplaces like AppExchange, G2C Crowd and Capterra
- Increased customer renewal from 60% to 85%
- Setting up ticketing system from scratch
- Honored with Best Employee award in the year 2019 and got opportunity to travel overseas
- Reduced average handle time of tickets from 5 days to 2.5 days
- POC for Data replication tool which was to be used by Data Engineering team
Certification
Salesforce Admin
Interests
New Business Ideas
Timeline
Senior Lead Software Engineer
Virtusa Software Pvt Ltd
06.2021 - Current
Product Support Manager
Avankia Software Private Ltd
07.2019 - 05.2021
Product Support Lead
Avankia Software Private Ltd
01.2016 - 06.2019
Senior Product Support Engineer
Avankia Software Private Ltd
11.2013 - 12.2015
Product Support Engineer
Avankia Software Private Limited.
06.2012 - 10.2013
Bachelor of Engineering - Computer Science
APS College of Engineering
06.2007 - 06.2011