RAGHAVENDRA BM
Program Manager
Bengaluru
Summary
Program Manager with 8+ years of experience specializing in Training Delivery and Learner Experience. Expert in orchestrating large-scale operations (South Region) for 200+ active learners monthly. Proven track record of aligning Governance, Product, and Corporate Relations teams to deliver 350+ career transitions. Former Full-Stack Developer and Python Trainer with deep technical expertise in EdTech operations.
Overview
9
9
years of professional experience
Work History
Program Manager
IMARTICUS LEARNING
Bengaluru
11.2022 - Current
- Owning Training Delivery, Governance, and Placement outcomes for the South Region.
- SCOPE OF OPERATIONS: 200+ Active Learners/Month | 350+ Total Placements | Matrix Team: 2 Direct Reports, 12+ Trainers, 15 Interns per Cohort.
- 1. TRAINING DELIVERY & LEARNER EXPERIENCE
- Regional Delivery Ownership: Managed end-to-end training operations for the South Region (BLR, CHN, HYD, COI), consistently maintaining a Training Quality Score of 4.6/5.0.
- Crisis Governance: Maintained an escalation rate of
- Proactive Quality System: Revolutionized feedback by shifting from a "Reactive" to a "Proactive" (Weekly) system. Initiated as a pilot and successfully migrated to the Pegasus system (LMS) in mid-2025, institutionalizing the workflow org-wide.
- Product Intelligence Loop: Established a structured feedback channel connecting Trainers and Learners to the Product Team, ensuring curriculum updates reflected real-time market trends and placement demands.
- 2. PLACEMENT SUPPORT & CORPORATE RELATIONS ALIGNMENT
- Placement Volume: Facilitated 350+ career transitions across the South region during tenure by aligning delivery quality with Corporate Relations demands.
- Pool Efficiency: Drove a "Pool-to-Placement" (Clean) conversion rate of 83% (BLR) by implementing strict "Placement Ready" filtering to ensure high-quality candidate supply.
- Internship Program Execution: Launched the "PGA Internship" initiative. Achieved 100% Placement Rate for pilot cohorts (C1, C2, C3, C4, C5) by managing 14-15 interns per cohort on real-world client projects.
- 3. OPERATIONAL EFFICIENCY & TECH INNOVATION
- Vendor Management: Executed management directive to rationalize vendor costs. Successfully negotiated trainer rates (from ₹2000 to ₹1800/₹1600) while ensuring high Trainer Engagement and quality.
- Result: Contributed to a 29% reduction in trainer costs (approx. ₹27 Lakhs annualized) for the region.
- AI Integration: Winner of the internal AI-Xcelerate Challenge (Jan 2026) for developing a GenAI-powered content generator.
- Process Automation: Developed internal software solutions (Batch Health Trackers/Automated Gradebooks) to streamline operations, reducing manual reporting overhead by 20%.
Associate Program Manager
SIMPLILEARN
Bengaluru
01.2020 - 10.2022
- Process Automation (Python): Developed a Python script to automate NPS Reporting, reducing manual work from 3 hours to 30 minutes (83% efficiency gain).
- Quality Assurance: Served as Subject Matter Expert (SME) for AI/ML programs, auditing content and evaluating Capstone Projects.
- Awards: Recognized as "Game Changer" (Q2 2021) and "Ace of Initiative" (Q4 2020) for operational excellence.
Python Trainer
BESANT TECHNOLOGIES
Bengaluru
02.2019 - 12.2019
- Trained 200+ learners on Python 3.x and Django.
Web Developer
EMBIOT TECHNOLOGIES
03.2017 - 12.2018
- Managed full-stack web development for home automation projects.
Education
B.E. - Electronics & Communication Engineering
01.2016
Skills
Operational Excellence: Vendor Negotiation, Crisis Governance, Resource Planning, P&L Efficiency
Stakeholder Management: Matrix Team Leadership, Product Feedback Loops, Trainer Engagement
Technical Skills: Python (Pandas), Generative AI (LLMs), SQL, Excel (Advanced)
Timeline
Program Manager - IMARTICUS LEARNING
11.2022 - Current
Associate Program Manager - SIMPLILEARN
01.2020 - 10.2022
Python Trainer - BESANT TECHNOLOGIES
02.2019 - 12.2019
Web Developer - EMBIOT TECHNOLOGIES
03.2017 - 12.2018
Visvesvaraya Technological University (VTU) - B.E., Electronics & Communication Engineering
AWARDS
Winner (3rd Place): AI-Xcelerate Challenge (GenAI Innovation), Imarticus Learning (Jan 2026)., Award: Knowledge Navigator Award for Operational Excellence (2025).