Summary
Overview
Work History
Education
Skills
Certification
Project Synopsis
Specialty And Abilities
Languages
Accomplishments
Affiliations
Timeline
Generic

Raghavendra M

Bangalore

Summary

Dynamic Senior Technical Program Manager with extensive experience at DXC India Pvt Ltd, excelling in project management and AWS cloud services. Proven track record of optimizing delivery processes, achieving over 35% operational improvement, and fostering strong client relationships. Adept at leading teams and driving strategic initiatives to enhance service quality and efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Manager / Senior Technical Program Manager

DXC India Pvt Ltd
Bangalore
08.2018 - Current
  • Deployment of GreenField and BrownField Infrastructure across clients.
  • Architect discovery & designing, Estimation & Sizing, addressing technical issues and challenges.
  • Owns offering delivery services to the account (includes cost of delivery for offering).
  • Conduit between the account / client and the Global Delivery Network.
  • Manages the delivery of offering-specific services to meet contractual requirements.
  • Advises the Offering Regional Manager on account capacity changes.
  • Management lead for offering deployment and preparation of operations team.
  • Engages Professional Services & PM’s as required.
  • Creates and presents Operational Readiness Review (ORR) to stakeholders i.e., Account Delivery Executive, Global Delivery Network (GDN) & Offering Regional Manager.

Project Manager

CSC India Pvt Ltd
Bangalore
06.2016 - Current
  • Project management - Most of the outcomes around application migration area including coordination and execution with team working on migration, problem solving, communication with business owners, monitoring common email for responses, data analysis and arriving at strategy/proposals and overall status tracking / reporting.
  • Assisting the team on other areas which includes Document Repository Migration, Workflow, Archive / extract the LN db to PDFs using Agecom tool.

Delivery Manager

DXC India Pvt Ltd
Bangalore
11.2017 - 07.2018
  • Develop long term relationship with strategic important customers to optimize value and achieve mutually beneficial goals.
  • Dealing with customers who have a strategic role to play in the growth of an organization.
  • Responsibility: managing an array of accounts; achieving high sales targets and sometimes even overseeing the work of account executives, for building relationships with new clients and leading team productivity.
  • Managing YOY growth with constant margin of min > 35% OI, with max CSAT Score, P&L, Closing deals (SOW), Contractual obligations, capability presentation in expanding the footprint in both horizontal & vertical dimensions.

Service Delivery Manager

CSC India Pvt Ltd
Bangalore
05.2015 - 03.2017
  • To synergize IT support (IT Infra and application).
  • Align IT Infra and Application.
  • Incident/ Problem/Change/Request Management.
  • SLA achievements.
  • People Management.
  • Process Excellence.
  • Maintain SLAs and operating procedures.
  • Production support and application enhancement.
  • Manage team.
  • Process Management.
  • Application and IT Infrastructure support.
  • Setting up support center/ support teams.
  • Manage the lifecycle of problems from identification, root cause analysis to the completion of remediation tasks of problems resulting from incidents in production and track them though VIPER.
  • Identify incident trends in production and initiate and manage proactive projects to prevent problems from occurring.
  • Report the weekly, quarterly, yearly availability for various markets for VISA.
  • Determine the financial and customer impact for all the site impacting incidents.
  • Interface with other site production management work streams (Incident, Capacity, Change) to highlight problems and initiate remediation activities.
  • Perform trend analysis and pinpoint potential high-risk areas, and initiate resolution activities based on statistical data provided by Problem & Incident Management teams.
  • Escalate high priority and major problems not resolved within defined timeframe to VISA team leaders & Management.
  • Perform BI Reporting for incidents and problem tickets.
  • Identify adequate KPI(s).
  • Create and continuously improve KPI(s) for Performance Reporting.
  • Regularly review KPI definition and requirements.

Program Manager

CSC India Pvt Ltd
Bangalore
11.2014 - 04.2015
  • Project Management & People Management capabilities.
  • Preparation of Program plan and tracking to the plan.
  • Managing a team of 4 PM’s directly.
  • Collaborate closely with Program Managers & key stakeholders across the team and business to ensure the success of Global programs.
  • Expertise in Program Management (Program Planning, tracking plan, Risk, Escalation and Stakeholder Management(Internal, Client and Vendor Personnel)).
  • Study and certify the feasibility for different initiatives and write proposals for the same.
  • Budget planning to meet the targets for forth coming year.
  • Planning, Execution, Monitoring and controlling program level activities.
  • Resource Management.
  • Status meetings with project stakeholders from customer as well as CSC management.
  • Coordinating with individual project leads and guiding them with planning and scheduling of different projects.
  • Coordinating with CoEs to understand the feasibility of implementing CSC services & offerings and mapping to the business needs of customers.

Project Manager

CSC India Pvt Ltd
Bangalore
01.2010 - 10.2014
  • Manage and lead the 24x7 teams [Incident/ Problem/Change/Request Management team], ensuring that they are managed and communicated within the scope of Service Level Agreement, improve system availability and quality by eliminating chronic & repeat incidents or minimizing their impact on production systems through effective root cause investigations.
  • Responsible for continuous improvement of the Incident / Problem Management processes.

Lead Consultant

Cap Gemini
Bangalore
12.2007 - 12.2009
  • Project Lead / Project Management.
  • Agile methodologies with test driven approach used to better prioritize development and rebuild trust between stakeholders and delivery team.
  • As Project Lead, established methodologies and project portfolio.
  • Involved in operational reviews and activities, defined requirements and created plan to prioritize and mitigate issues; trained delivery team on Scrum process; established technical and business processes; and led execution of and support for various projects.
  • Succeeded in introducing agile approach, which improved project efficiency and strengthened trust between technical teams and stakeholders.

Module Lead

CGI
Bangalore
09.2005 - 11.2007
  • Technical Lead.
  • Agile/Scrum used for building the entire system with 3 weeks of iterations for each cycle.
  • Manage Client Expectation.
  • Requirements Gathering through discussions with Business Users.
  • Conducting walk through sessions with Stakeholders during different Phases of the project.

Senior Developer

Valtech
Bangalore
08.2003 - 09.2005
  • Agile and Scrum methodology used to prototype, design, code, test and implement software solutions.
  • This structured development practice resulted in a significant reduction of bugs and improved customer confidence.
  • Analysis and design was done to build a robust and highly scalable system.

Developer

Microcon International Pvt Ltd
Bangalore
12.2000 - 09.2003
  • Preparation or Low Level Design and Coding.
  • Testing and Test verification (Unit Testing and Independent Testing).

Developer

Newton MP Technologies Pvt Ltd
Bangalore
08.2000 - 11.2000
  • Coding & Testing.

Education

Bachelor of Engineering - Electronics

Bangalore University
Bangalore, Karnataka, India

Pre University (12th) -

SSMRV
Bangalore

High School (10th) -

MES High School
Bangalore

C-DAC -

Amrita Institute of Advanced Computing
Coimbatore

Skills

  • Payment processing and banking
  • Insurance and manufacturing
  • B2B and B2C portals
  • Logistics management
  • Project management tools
  • Microsoft Project and Visio
  • JIRA and Agile methodologies
  • AWS cloud services
  • Java/J2EE development
  • XML and Struts frameworks
  • Spring and Hibernate ORM
  • IBatis and Eclipse IDE
  • Version control systems (VSS, SVN)
  • Quality assurance tools (Quality Center, Rational Rose)
  • Database management (DB2, MS SQL, Oracle)
  • Web application servers (BEA Weblogic, WebSphere, Apache Tomcat, JBoss)
  • Windows operating systems (9x/XP/Vista)
  • Development methodologies (Agile, Waterfall, Iterative

Certification

  • AWS Certified Cloud Practitioners
  • AWS Associate architect professional
  • Scrum Alliance certified scrum master

Project Synopsis

  • 08/18 to Present, DXC India Pvt Ltd, Bangalore, Karnataka, India, Senior Manager / Senior Technical Program Manager, Nissan, International SOS, Flemish Govt, BPost, AMIA, Kuoni Tumlare, CritiCall, Direct Wines, Green Field Infrastructure deployment, Brown Field (Migration) Infrastructure Deployment
  • 11/17 to 07/18, DXC India Pvt Ltd, Bangalore, Karnataka, India, Delivery Manager, ANZ, NYPH, GLMS, Migration of legacy interfaces from e
  • Gate to Viaduct Integration Engine
  • 06/16 to Present, CSC India Pvt Ltd, Bangalore, Karnataka, India, Project Manager, CSC/HPE - OCIO, OCIO – LN Application Migration, Application Rationalization
  • 05/15 to 03/17, CSC India Pvt Ltd, Bangalore, Karnataka, India, Service Delivery Manager, VISA, ICE, RTM, WINTEL Infra
  • 11/14 to 04/15, CSC India Pvt Ltd, Bangalore, Karnataka, India, Program Manager, VISA
  • 01/10 to 10/14, CSC India Pvt Ltd, Bangalore, Karnataka, India, Project Manager, VISA, Verified By Visa, DWA, Prepaid, VFS
  • 12/07 to 12/09, Cap Gemini, Bangalore, Karnataka, India, Lead Consultant, Societe Generale (SG), India
  • 09/05 to 11/07, CGI, Bangalore, Karnataka, India, Module Lead, CGI, EOHHS, USA
  • 08/03 to 09/05, Valtech, Bangalore, Karnataka, India, Senior Developer, CBN Nigeria, Moog USA, CoCoNet, Germany
  • 12/00 to 09/03, Microcon International Pvt Ltd, Bangalore, Karnataka, India, Developer, M-LOGISTICS - KOPITIME DOT COM – JAKARTA, Software Technical Services, USA
  • 08/00 to 11/00, Newton MP Technologies Pvt Ltd, Bangalore, Karnataka, India, Developer

Specialty And Abilities

Result oriented attitude with ability to deliver complex programs / projects., Project management in a service industry oriented Global Development Model, Successful track record in delivery of very large Development, enhancements, maintenance, Integration projects, Strong technical knowledge in J2EE, Executed and managed multiple projects at CMMI level 5, Strong people management skills, CSC Award, 2012, 2013, Special Recognition Award, For the contribution and role as a key member in enabling Valtech India to achieve SW CMM Maturity Level 5.

Languages

kannada
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Accomplishments

  • Quarterly award from current employers
  • Delivery excellence awards (for cloud deployments, automation, DR implementation)
  • Innovation awards (e.g., cost optimization, tool development, anomaly detection)
  • Quality or SLA-based recognitions (“Zero Defect Delivery”)
  • Letters of appreciation from clients/stakeholders
  • Organization impact - Recognized for cost savings, revenue contribution, or risk reduction

Affiliations

  • Leading innovation or automation councils
  • Driving cost optimization or sustainability task forces
  • Creating onboarding materials, LLDs/HLDs, or process documentation
  • Led the “Cloud Efficiency & Cost Optimization” council, saving $1.5M annually across AWS workloads.

Timeline

Senior Manager / Senior Technical Program Manager

DXC India Pvt Ltd
08.2018 - Current

Delivery Manager

DXC India Pvt Ltd
11.2017 - 07.2018

Project Manager

CSC India Pvt Ltd
06.2016 - Current

Service Delivery Manager

CSC India Pvt Ltd
05.2015 - 03.2017

Program Manager

CSC India Pvt Ltd
11.2014 - 04.2015

Project Manager

CSC India Pvt Ltd
01.2010 - 10.2014

Lead Consultant

Cap Gemini
12.2007 - 12.2009

Module Lead

CGI
09.2005 - 11.2007

Senior Developer

Valtech
08.2003 - 09.2005

Developer

Microcon International Pvt Ltd
12.2000 - 09.2003

Developer

Newton MP Technologies Pvt Ltd
08.2000 - 11.2000

Bachelor of Engineering - Electronics

Bangalore University

Pre University (12th) -

SSMRV

High School (10th) -

MES High School

C-DAC -

Amrita Institute of Advanced Computing

Similar Profiles

  • Ankit Sharma

    Ankit SharmaAnkit Sharma

    Associate Manager Contracts at DXC India Pvt LimitedAssociate Manager Contracts at DXC India Pvt Limited

  • Swathika V V

    Swathika V VSwathika V V

    Senior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, ChennaiSenior Analyst I Data Engineering at DXC Technology ( EIT Services India Pvt., Ltd., formerly known as HP Global Soft Pvt., Ltd, Chennai

  • Sai Harish Yadavalli

    Sai Harish YadavalliSai Harish Yadavalli

    Infrastructure Analyst at DXC Technology India Pvt LtdInfrastructure Analyst at DXC Technology India Pvt Ltd

  • Raghu Vamsi M

    Raghu Vamsi MRaghu Vamsi M

    Associate Manager- Finance at Reverie Language Technologies LimitedAssociate Manager- Finance at Reverie Language Technologies Limited

  • Shwetha Agarwal

    Shwetha AgarwalShwetha Agarwal

    Artist Manager at Nineone IncArtist Manager at Nineone Inc

CREATE PROFILE
Raghavendra M