Raghavendra R
Senior Manager
Hyderabad
Summary
Lean Six Sigma Certified with over 21 years of experience in driving excellence in operations and service delivery, particularly within Master Data Management across industries. Expertise in enhancing processes through Lean Six Sigma methodologies while fostering collaboration among diverse teams and stakeholders. Skilled in identifying opportunities for business process improvement and implementing innovative solutions that streamline workflows and elevate productivity. Proven track record in establishing quality standards and ensuring adherence to service level agreements, contributing to project success and operational efficiency while cultivating high-performance teams and a culture of continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Manager
Genpact India Pvt Ltd
Hyderabad
05.2022 - Current
- Service Delivery Lead for Master Data Management
- Responsible for data governance and data management for a given domain of expertise
- Manage a team of Data Governance Specialists and Data Stewards for a specific domain
- Proven leadership in implementing and leading large-scale MDM processes and driving operational excellence initiatives to improve data quality, accuracy, and efficiency as evidenced by KPIs
- Strong communication and leadership skills, able to handle cross-functional teams and present data strategies and insights effectively to senior leadership
- Monitor performance against service level agreements; ensure service level agreements are met; improve performance against SLAs
- Successfully completed data migration project migrating legacy data to ERP for one Business entity. Currently working on data migration to integrate master data across different systems and platforms (Legacy v/s ERP) for other entities
- Implemented Gen AI for customer master space & working on Gen AI for Implementing in Material Master & Vendor Master.
- Data Governance: Establish and lead data governance frameworks, policies, and standards to ensure data integrity, consistency, and quality across the organization
- Adapting automation & bring MDM practices as continuous improvement to increase efficiency in process & resource optimization
- Data Quality Management: Monitor and improve data quality metrics, driving initiatives to cleanse, validate, and enrich master data for optimized operational performance. Ensure compliance with data governance policies and industry regulations, driving continuous improvement in master data operations
- Reporting & KPIs: Establish and report on key performance indicators (KPIs) for master data management and operations effectiveness, providing insights and data-driven recommendations to leadership
- Part of Solutions identification (Identifying key adaptations, deviations, challenges, FTE sizing, To-Be Process Map preparation)
- Documentation: Create and maintain documentation related to master data management standards, processes, and procedures
- Managing 94 FTEs shop with 10 Managers & 20 Assistant Managers DRs
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
Manager
Genpact India Pvt Ltd
Hyderabad
04.2019 - 04.2022
- Successfully transitioned Knowledge transfer & new scope of work
- Operations lead for Data migration project (Data Migration from ERP to Legacy system)
- Plan and execute, legacy data migration, conversions, production cut-over, production go-Live and post production activities.
- Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required
- Business reviews with stakeholders & Management on Monthly & Quarterly basis
- Initiate and lead open conversations with teams, clients and stakeholders to build trust
- Discussion on data governance & implementing data standards, policies and procedures.
- Dealing effectively with ambiguous and unstructured problems and situations
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Discussion on current state & Future state work
- Experience in creating LSMWs for Data Uploading for various master data from legacy system to SAP
- Experienced Solutions Architect along with transition support in setting up operations
- Highly skilled in building relationships with business stakeholders & leadership teams across geographies & departments; presenting changes, issues, risks and contingency plans to balance project resources, escalation within prescribed TAT
- Leveraged skills in driving overall analysis, planning and execution of key MDM initiatives which involves maintaining and enhancing processes that generate Master Data Management (MDM).
- Identifies opportunities for business process improvement, recommends changes and actions change management regarding business process change
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Impeccable record of building high performance teams, implementing continuous improvement program
- Proven track record of establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance productivity innovatively
- Expertise in setting out quality standards for various operational areas, while adhering to Service Level Agreements (SLAs)
- Participating in strategic discussion with Leadership
- People management (FTE sizing & alignment as per requirement) & Project Management (Adaptions & Challenges)
Practice Lead
Prospecta Soft
Gurgaon
04.2018 - 05.2019
- Collaborate with Business solutions development team & working on Master Data RFPs providing MDM solutions to bring new business
- Responsible for systematically transitioning work from Business & assist in measuring and managing project profitability
- Knowledge transfer & transitioning of work without impacting business
- Providing solutions for existing business
- Developed policies and procedures for effective Master Data Management.
Team Leader
Accenture Solutions
Bangalore
11.2015 - 10.2017
- Completed transitioning & Knowledge transfer MDM activities (Customer, Finance, Supply Chain & Vendor)
- Resource optimization & Implementing automation to standardized the source data for 40 regions
- Data Cleansing, Data Enrichment, Data Harmonization as per global standards
- Creating & validating iDOC reports for mass upload
- Involved in Perform root cause analysis of process & system problems pre-and post-implementation and for existing production processes & systems, recommend solutions to prevent problem recurrence
- Hands on MDM Implementation, Data Migration & Transformation, Project management & delivery
- Helping out IT team & Data stewards for migration of legacy data to SAP S4 HANA
- Master data Governance & Master data cleansing design phase on data gathering
- Interacting with stakeholders through conference on Daily and weekly basis for projects updates
- Working on RFP for managing more analytics deals
Manager
Genpact India
Gurgaon
12.2011 - 11.2015
- Working closely on new transformation project for identifying RPA opportunities
- Defined & implemented the key parameters CSLs & KPIs Metrics, ensuring activities includes CSLs -TAT/Accuracy/First pass Yield, KPI – Data Quality
- Completeness/duplicates/Cycle time/Incident response Rate
- Design & Create Data Quality business rules to measure data standards for the fields in Master Data
- Designed project plan for data readiness of uploading legacy data to ERP system
- Proven track record of establishing processes, SOPs, streamlining workflow and creating team work environment to enhance productivity innovatively
- Implemented few QPAs for masters and RPA work in progress Career Timeline, Key Result Areas:
- Involved with Data Governance team to structure Taxonomy with respect to global standards
- Designed & Created project plan for data readiness of uploading various master data from legacy system (Maximo) to SAP
- Initiate and Implement process standardization and improvements as Master Data
- Performing Creation/Extend/Change/Block/Unblock activities for Supply Chain also MRP setting in SAP
- Plant maintenance activities like mapping model number, service tag, creating alternate part number & mapping to OEM, validating the drawing number, part numbers for OEM & OCM
- Verifying inventory stock & managing stock in SAP
- Documentation of SOPs for different Service lines in Master Data (Materials & Vendor)
- Quality mind set focusing on CI ideas and other initiatives
- Validating documents & providing approvals for setting up new Vendors in SAP
- Vendor Maintenance activities like creation/updates/block/unblock
- Defined & implemented the key parameters CSLs & KPIs Metrics for multiple service line
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized and safe environment for employees
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Engineering - Mechanical Engineering
PES College of Engineering
MandyaSkills
Cross-functional collaboration
Operational Excellence
Business performance management
Process optimization
Effective stakeholder communication
Efficiency in process automation
Change management
Driving strategic initiatives
Financial acumen
Accomplishments
- Transitioned 2 projects which involves end to end Master Data for the World's brewery companies, one of the top Non Alcoholic Beverage for US/UK customers involving from KT, Guided Production and Go-Live & involved in transitioning Alcoholic Beverage for Australia & New Zealand customers
- Traveled Manila for transitioning additional business (Master Data activities) for Vendor Master, Customer Master & Supply Chain
- Transitioned Data Harmonization project (40 region like Germany, United Kingdom, US, Australia & New Zealand etc..) from Operations to Analytics Operations, ~450M materials valued at $165M.
Certification
Lean Six Sigma Certified
Personal Information
- Date of Birth: 20 Nov 1980
- Marital Status: Single
- Passport Number: K8359409
Timeline
Senior Manager
Genpact India Pvt Ltd
05.2022 - Current
Manager
Genpact India Pvt Ltd
04.2019 - 04.2022
Practice Lead
Prospecta Soft
04.2018 - 05.2019
Team Leader
Accenture Solutions
11.2015 - 10.2017
Manager
Genpact India
12.2011 - 11.2015
Bachelor of Engineering - Mechanical Engineering
PES College of Engineering