RAGHAVENDRA SHIVANANDA
Process Excellence / Business Transformation
Bengaluru,KA
Summary
Strengths in Business / Data Analysis / Creative Reports and People Management with working experience in US Mortgage, Title Insurance, GE Aviation, Sales Operation, Data Governance and US Healthcare industry
Comfortable in interacting with people across hierarchical levels for smooth project execution
Enjoy managing complex projects involving dynamic challenges and adapts quickly to diverse roles/ profiles
An effective leader with proven abilities in leading teams during the project phase, training, appraisals and guiding team members and enabling knowledge sharing among the team
Overview
20
20
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Manager - Global Analytic Insights
Concentrix Daksh Services Private Ltd
Chandigarh
11.2020 - Current
- Experience in applying contemporary improvement techniques and producing results for function and/or business unit.
- Assess current business performance against business strategy for specific site and/or function.
- Analyze qualitative and quantitative data and identify opportunities.
- Perform analysis of large client data sets and provide recommendations for improvement related to project.
- Proactively determine areas for drill-down focus and conduct follow-up analyses to understand drivers of performance gaps.
- Conduct planning, data collection, data cleansing and data linkage in preparation for analysis.
- Review and document current processes as part of gap or root cause analysis and input to improvement initiatives; identify gaps that may be contributing to overall business and CX results.
- Review client documentation related to initiative.
- Conduct assessments.
- Facilitate and conduct root cause analysis to determine underlying drivers behind gaps.
- Root cause may include on site observation, interviews, and process documentation.
- Contribute to analytic/engagement plan development based on analytic findings, metric performance, and client business needs.
- Works with multiple teams of business practitioners to synthesize findings, develop solutions, assessments, and/or improvement recommendations and facilitate execution of initiatives.
- Collaborate with customers and other stakeholders on improvement projects.
- Present findings and solutions to internal and external client stakeholders.
- Develop updates to reflect current status of activities; monitors progress against action plans; isolates initiative effectiveness key business outcomes.
- Produce documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews.
- Contribute to team objectives and outcomes.
Deputy Manager - Business Transformation
First American (India) Private Ltd
Bangalore, India
06.2015 - 07.2019
- Preparation and execution of monthly Balanced Scorecard to highlight health of each business units and FAI (PAN India).
- Key Performance Indicator (KPI) metrics to capture lagging and leading indicators for further analysis and insights.
- Flash Report and Flash Summary highlighting achievements of each Business Units.
- Strategy Maps based on Vision and Mission of company to create yearly objectives for Scorecard.
- Onshore Advisory Committee reports for CEO comparing quarterly business results across India.
- User Forum Presentation to showcase performance of all support departments across India Major Highlights: Preparation of Strategy Maps, Balanced Scorecard for individual Business Units, CEO and CXOs.
Senior Data Analyst
Symphony Teleca
Bangalore, KA
09.2012 - 09.2014
- Being part of Symphony Healthcare Analytics team, involved in analysis of sales trend of top most pharmaceutical companies in US by providing valuable results which helps them to take strategic decision.
- Conducting workshops, One to One meetings to gather user requirements.
- Fetch data using SQL queries from relational database tables using Oracle Toad and create pivot tables to compare our data with programmer’s data.
- Preparation and presentation of project status report to Management.
- Sharing team highlights and low lights to Management on weekly basis.
- Handling key clients Like GSK, Lundbeck, Shire, Abbott etc Major Highlights: Integration of Wolters Kluwer (Acquired Company) systems into Symphony Teleca systems by Process migration, deliverables Transition.
Business Analyst / Data Steward
TechBridge Networks
Bangalore, KA
01.2010 - 09.2011
- Lead technology and business partners on multiple projects or enhancements and Liaise with multiple groups (Business and Technology) to understand and drive implementation changes as part of data governance and analysis efforts.
- Sales trend analysis using Salesforce.com platform.
- Able to interact with Business and Technology units, understanding processes and enabling requirements.
- Verifying, updating Primary License Administrator (PLA) and generating MIS reports & dashboards for the entire Sales Operations, helping senior management to take strategic decisions.
- Consolidating customer data from different application sources into one consistent view as part of sales operations team.
- Cleansing, standardizing and de-duplicating customer data, providing “plumbing” to ensure we maintain cleaner data.
- Major Highlights: Acting as SPOC for training new hires in team and sharing knowledge with internal departments.
- Mentoring team of 19 members.
Business Analyst
Genpact India
Bangalore, KA
03.2007 - 12.2009
- Administered “Long range, Medium range and Short Range Revenue Forecasting” for new materials of aircraft engine by considering factors that generate revenue.
- Acted as liaison between business and IT to ensure business needs are adequately met with technology solutions.
- Participated in reviews and inspections to verify that 'intent of change' is carried throughout phase of project.
- Participated in multiple meetings (onsite and offshore) with clients to gather and document requirements and explore potential solutions.
- Excellent in planning and designing business processes; assisted in formulating recommendations to improve and support business activities.
- Major Highlights: Responsibility of handling one more GE engine model for forecasting and strategic planning due to my involvement in process and knowledge sharing with business stakeholders.
- Introduced new forecasting methodology through six sigma (DMAIC) project by improving forecasting accuracy.
- Involved in mentoring team of 7 members.
Analyst
Ocwen Financial Solutions Private Ltd
Bangalore, KA
01.2004 - 03.2007
- Responsibility included 90% of Ad-hoc projects and 10% of Scheduled Projects and thereby demanded lot of data analysis and interaction with other departments of Organization to meet Investor’s requirements.
- Accomplished project called Loss Mitigation, which was critical to Organization as it aims at recovering losses we incurred on loans.
- New Invoice Billing for Attorneys’ for their services on foreclosure, bankruptcy and eviction etc., by analyzing attorney’s service history for work done and payment details pending.
- Analyzing loans to initiate foreclosure based on borrower’s payment history.
- Preparing daily and weekly reports as per Investor’s requirements, providing loan level information.
- Major Highlights: Involved in assigning work to team and ensure quality and productivity.
- Promoted from Associate to Analyst.
Education
B.E - Electronics & Communication
Malnad College of Engineering
Hassan, KA 10.1999 - 06.2003
Skills
Analytical Insights
Advanced Excel
Creative Reporting
Visio
Powerpoint
Basic SQL
Project Management
Certification
Six Sigma Green Belt Certified from Genpact
Timeline
Manager - Global Analytic Insights
Concentrix Daksh Services Private Ltd
11.2020 - Current
Design Thinking Sessions by QGLUE
04-2019
Emerging Leaders from FAI
11-2018
Six Sigma Green Belt Certified from Genpact
12-2015
Deputy Manager - Business Transformation
First American (India) Private Ltd
06.2015 - 07.2019
Senior Data Analyst
Symphony Teleca
09.2012 - 09.2014
Business Analyst / Data Steward
TechBridge Networks
01.2010 - 09.2011
Business Analyst
Genpact India
03.2007 - 12.2009
Visual Business Intelligence - Training and Certification from IIM, Ahmadabad
02-2007
Analyst
Ocwen Financial Solutions Private Ltd
01.2004 - 03.2007
B.E - Electronics & Communication
Malnad College of Engineering
10.1999 - 06.2003